GavinTh76141282

"Worth every penny! I have never been to a spa before and heard about this place from a friend. She mentioned how relaxing it is and helpful the staff are. So I tried their facial and massage and it was so peaceful and rejuvenating! I have bad acne and saw a lot of improvement the next day. Definitely recommend and am booking my next visit :)"

"Great experience especially in the snow. We had a day pass - the outdoor bottoms weren’t fully we had a pick between extreme heat, medium heat, and ice cold! The inside spa was also nice with the salt sauna. It did start to get full but there is another regular sauna outside. Overall a nice warm treat after a cold day at the falls."

"Absolutely amazing massage therapists and business. I’ve had a massage from Ally a while back and today from Nicole. They were both phenomenal and professional. I also came out to my car after my massage with a note on my windshield. I didn’t know I had to pay for parking and a staff member from the White Birch actually paid the meter for me to avoid a ticket. It was so appreciated and really goes to show their high level of customer service. Thank you ladies. Highly recommend the White Birch."

"I want to first say that my review is not against the 2 stylists that assisted me— the one star represents my gratitude for both of the stylists who were very hard working & kind young ladies who did their best with the knowledges they had. I went to Athena to get a partial sew in (weft extensions) and trial of bridal hair. During the appointment all went pretty well, but I did notice 2 things that struck me as odd. 1. The sew in was done using beads instead of braiding my hair down & 2. There seemed to be some sort of catty/gossipy type of behaviour going on in the background. However I left the salon feeling satisfied— despite being rushed to get to my bridal shower that afternoon. I paid approximately ~$500 after tax and tip. Upon taking down my styling that evening however I noticed there were a few weft ends sticking out that had not been sewed down & upon further investigation using a mirror I discovered an entire loop of weft just hanging off the back of my head. At first I decided to let it go, because the girls were so kind to me. However 2 weeks later many of the wefts seem to be coming undone and falling out of the beads that were placed, and after closer looks it just appears like the stylist didn’t know how to install a sew in properly. One of the wefts was also placed very close to the front of my face, making it almost impossible to hide under my leave out unless I wear my hair fully down or hairspray it over top of the weft. I also want to state that I’ve had extensions before — I know proper care, how to brush them and how to wash/care for them. To sum up the statements above, this issue is NOT the fault of the stylists or myself. I believe this is the result of BUSINESS OWNERS cheaping out on properly training their staff, while offering services they don’t have the capacity to offer— in an effort to save money while charging customers top dollar to make more money. To the business owner(s) — INVEST IN YOUR STAFF. They are passionate and willing to learn. Pay for their training & then pay them better if they provide services outside of the regular scope of practise. That is how you provide quality service long term."

"My husband and I, at the last minute booked a 2 night stay at White Oaks, based on a recommendation from a friend. We were not sure what to expect, but I must say nothing fell short from the experience. Checkin was smooth: we ended up upgrading our room which was easier than I expected and they were able to accommodate my request for a beautiful garden view. Desai at the front desk was really warm, welcoming and carefully explained where everything could be found on the property. The room was sparkling clean, the robes and sheets were fresh and crisp, there was tea and Nespresso coffee in the room, and even an extra cable of different device chargers (how thoughtful!). The TV in the bathroom, extra cotton pads, Qtips and shower cap were a nice touch. Pool and Hot Tub: also very clean and constantly being monitored. Everything was in its right place, no complaints except the chlorine smell the first day, but it did die down a little by the second day. Gym: my husband throughly enjoyed the gym, lots of upgraded equipment, clean surroundings and a beautiful mural on the wall. Grounds: we enjoyed walking in the garden in the evening, it is very well manicured and kept even though it’s not yet very warm out. Services: we didn’t end up booking any services, but I am curious and will certainly book next time! Play Restaurant: delicious food and impeccable service, the cheesecake is not to be missed. Highly recommend and would return. Whoever trains for customer service at White Oaks should train at all hotels and restaurants in the GTA, they have a lot to learn from this establishment. Can’t wait to visit again!"

"As a first time client, I am really pleased with my haircut. After searching for a hairstylist who knows wavy/curly hair, Maya was fantastic and knew exactly how to style my hair. Honestly, I would go back for her hair washing abilities alone! Lol"

"Une expérience capillaire exceptionnelle! Un service attentionné, et une entrepreneure d’une grande douceur, à l’écoute de vos besoins. Je recommande vivement"