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"The clinic and staff are great. I have never had any issues with service or treatments. When there are any questions, the staff is very prompt in addressing them. They run some sales and promotions which is much help in budgeting the self care in my daily life. I went to both Brantford and Ancaster locations (visit the Ancaster location more frequently). I work in customer service myself and the spa staff always exceeds my expectations, I am a pretty quite picky customer. Honestly, I would be weary in any one star reviews without any comments explaining their experience."