Kiki1276966107

"Veronique was great at making me feel comfortable. Everyone was very professional and so nice."

"Que ce soit pour un massage thérapeutique ou détente, Geneviève est excellente. Elle est toujours accueillante, à l'écoute de mes besoins, souriante et bienveillante."

"Here’s the translation: I recently returned from Estrimont, and I have some suggestions to improve the customer experience. 1. **Length of Stay**: I had originally booked for two days but ended up staying only one. The main reason was that someone complained about my dogs barking. First, we had informed the hotel in advance that we were bringing dogs. This wasn’t our first visit, and we had never encountered issues before. However, this time we were placed at the end of a hallway. My brother occupied the room at the very end, followed by our room and another room next to us. While we were out for dinner, we left the dogs in the room. I checked the hallway several times to see if they were barking, and everything was very quiet. 2. **Restaurant Experience**: It took at least an hour to receive our meal because the system failed to send our order to the kitchen. 3. **Spa Area**: The spa area was extremely slippery, and the steps leading to the cold bath were covered in solid ice. Additionally, the metal railing leading to the hot tub caused my palm to stick to it due to the cold. This made using the facilities dangerous. Unfortunately, this was my worst stay at Estrimont. Here are my suggestions to address these issues: 1. As a dog-friendly hotel, consider designating specific areas where dog owners can stay. This would help avoid complaints from other guests. Barking dogs are no different from crying babies or children running and shouting. When we returned to our room around 9 PM, which is still early, everything was quiet. My dogs only bark when there’s noise near the door—that’s their job. 2. Offer compensation in cases of errors at the restaurant. For example, a discount or complimentary item could improve the customer experience. 3. Close off slippery areas around the spa to prevent accidents. Safety should be a priority to avoid injuries. 4. Replace metal railings with PVC ones during cold weather to avoid issues like sticking. I had recommended Estrimont to my brother because we had always enjoyed our stays in the past. Unfortunately, unless changes are made, we will not be returning."

"Karl is a reliable person with professional skills. He can find which part of my body is hurt precisely, and he even gave advice about insurance, want to save my money. The time with him is like working out with friends, not at the clinic."