LameiWanju

"My boyfriend and I had a massage at this location at 5:30 PM on November 29. We both booked full-body massages. It was my first visit to Big Feet, recommended by my boyfriend, who has been going to the Guildford location for months, though it was his first time at this location. My massage was amazing—no complaints. However, my boyfriend did not receive a full-body massage, despite that being what he booked for + would be paying for. The masseuse only worked on his back, barely touching his legs, which were not massaged at all. He approached the front desk to express that he had only received a partial massage and should not be charged for a full-body service. We expected a reasonable response, but what we experienced was shocking. The woman at the front desk (Judy or Julie, short-haired and slim) was unprofessional and aggressive. She yelled, laughed, and pulled at her hair throughout the conversation, I was honestly scared. She accused my boyfriend of doing this before, which was false since it was his first visit here. The masseuse also stood nearby, and when my boyfriend mentioned that only half the service was provided, he responded defensively, saying, "I did touch your legs!" However, briefly touching them at the beginning and end of the session is not the same as providing the deep tissue massage you advertise. Despite my boyfriend's calm demeanour, she rudely insisted on giving us $10 off, which my boyfriend declined, preferring to pay full price due to the disrespect. She forcefully smacked the pin pad with the $10 discount on the counter, yelling, “I gave you a $10 discount so you don’t ever come back!” We weren’t asking for a free service—just acknowledgment of the issue and a fair resolution. We understand that there could have been a potential language barrier, however, disrespect is disrespect. The yelling and the aggression were unacceptable! So yes Julie, we will not return and will advise friends and family to avoid this location as well. I hope you find peace, as this level of hostility is disheartening and unprofessional. UPDATE (in response to the manager's reply): Firstly, please don’t try to gain extra credit by mentioning the 1-hour time change accommodation. We would have understood if it wasn’t possible, but thank you for accommodating it, as any good business would. Secondly, he never said he didn’t enjoy the back massage, but he clearly didn’t receive a full body massage. He pointed out the absence of oil on his legs (trying to prove that a leg massage wasn't given), but Julie’s aggressive response, laughing and saying, “I WILL PUT OIL ON IT NOW", showed she didn’t understand nor care. He requested and paid for a full body massage, but his arms and legs were neglected. Lastly, I’m appalled by your response. Julie was neither respectful nor professional. She yelled, gave ultimatums, and smacked the pinpad while saying, “don’t ever come back.” Offering another appointment or charging for half the service would have been reasonable. Even if you couldn’t, acknowledging the complaint kindly would have sufficed. Julie’s aggression was unacceptable, unprofessional, and distressing. Please learn from this, honest customers deserve better, and you simply DO NOT treat people this way!! Disgusting behaviour."

"I cannot say enough good things about Laurel and her cozy home studio. Laurel is a brow WIZARD! She takes the time and care of your brows as if they were her own. She makes you feel like you are her only client of the day. She is super personable and knowledgeable in the area of all things waxing and lashes! I recently started seeing the Live Awake team for facials as well and I was mind blown by the relaxing experience. Not only was my face glowing but I felt completely recharged and refreshed and so pampered compared to any other place I have been ????"

"My wife and I just moved to Langley. My wife and iI have been looking for a facial spa to improve our facial skin. We were recommended to visit Honey Skin Lab. When we called to make an appointment, Homaira picked up and greeted us with a very welcoming and professionalism manner. We told her what we wanted to do and she set an appointment for us to see visit her in the Spa. When we arrived to our appointment she was very welcoming. She saw our skin and recommended what procedures we needed for a healthier looking skin. Honey Skin Lab offers many different types of services. Some of the services include dermaplaning, hydrafacials microdermabrasion, microneedling, classic facials and many more services. I had some scar tissue from acne from my younger days. I did the microneedling in 3 sessions and all I have to say is WOW! I never thought they would go away. My wife had hydrafacials microdermabrasion, and her skin came out silky smooth and very healthy looking. Homaira definitely has the knowledge and touch to make your skin look silky smooth and refreshing. We will definitely be back! If your looking to get your skin looking healthy and refreshing look no further Honey Skin Lab is where you want to go. Homaira thank you for your professionalism in your character and service!!!"

"I had a full body laser appointment here last week and had a great experience! The tech (Fatemah) was really friendly and assured me the laser would not hurt and she was right! First time in my life I have had pain free laser and I have been to a lot of other places! I have already noticed great results after my first session here! Will definitely be my new go to for laser."

"Maya is the simply the best. Amiable, professional and provide honest and good advices."

"Lors de ma visite à la clinique PhysioBalance avec l'ostéopathe Kawtar, je me suis sentie très bien accueillie. J'ai reçu un service chaleureux et professionnel de la part de toute l'équipe."

"This place is incredible. It has a smart professional staff it also has everything! Every service is available here. Got my eyebrows microbladded and was super happy with it! I get massages here and really enjoy it. I get facials here. I think it’s a great spa!! And I have been using the infrared and red light Spectrum sauna and love it!!!! The shower is amazing!"

"I highly recommend giving this place a try for a body massage! The masseurs were not only professional and attentive but clearly well-trained in traditional Chinese massage techniques."

"Wow Tina is amazing! 10/10 She helped me feel comfortable and relaxed. If you’re looking for a great massage and someone that can understand you in English, shes the one! Thank you for your hard work Tina!"

"Amazing experience, May is an excellent masseuse. The massage rooms are clean, hygienic and relaxing."

"I just had a facial at Glow Getter Spa and Eliza did an exceptional job. I feel relaxed and my skin is glowing. Eliza is very knowledgeable in skin care. I can’t wait until my next treatment!"

"It was my first time going to a chiropractor for my neck shoulder pain and Dr Arami was amazing she did an assessment and explained everything thoroughly, after my adjustment I felt instantly so much better!"