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"We re-visited Koena Spa and had a generally pleasant experience. The spa itself is quaint, serene, well-appointed, and can be truly relaxing. The ambiance is mainly peaceful, with calming scents and soft lighting that set the perfect tone for a rejuvenating experience. The staff were present trying to control the many celebratory groups. We really enjoyed our massages and facial services. Comparison: If you enjoy Nordic, know it is not the same experience. As silly as wanting to change up a wet robe it will be an additional $9 per person. Towel replacements are endless? Only 1 indoor tight cafeteria style bar, so be ready to wait for your drink. Why is there no outdoor option or waiter service. The lost star - as a customer you get to experience the level of miscommunication between the Cartier Hotel (where we stayed) and the spa. It really left a bad taste once again. Consider only booking the spa without the hotel or not at all and go to Nordic as Carter and Koena like to play with your time going back and forth from one counter to the other. I will be leaving a first time ever 2 star review for the Chateau Cartier Hotel."

"My back pain was relieved after the massage. Recommend if you have a stiff neck or back. However I have a little reminder that some of them have limited English level and might not be able to have a smooth conversation."

"Had a great experience with Gabe! Very knowledgeable and made the purchase of my new hot tub enjoyable! Highly recommend 10/10!"

"I received an absolutely amazing deep tissue massage from Hope Sider. I came in with a weak shoulder and she was able to identify and work on the issue immediately. Hope was also very considerate of pressure applied and provided an overall very relaxing experience. The room was well equipped and extremely clean. Atmosphere was calming and professional. I highly recommend relax massage therapy, and specifically Hope. I will be a returning customer."

"Best massage place. Sophie is really good, very strong hands and good at communicating. I come here every month and always satisfied!"

"A true escape into Moroccan welness, where tradition meets tranquility. The soothing steam, rich scents, and luxurious treatments transport you yo a serene oasis … It’s an experience that restores both body and soul. A must visit for those seeking relaxation and a touch of moroccan magic ????????????????‍♀️"

"I have been Patra's patient for six years now, and I see her once a month on average. What keeps bringing me in is that she is very knowledgeable, passionate, skillful, and extremely professional. I feel welcomed and safe at her place, and I receive the highest quality massage therapy. Since when I am in her service, I feel much less tension and pain in my muscles. I feel less stressed, and the quality of my everyday life has improved a lot. I highly recommend her service to everyone."

"Had a very good experience! Everyone was very friendly and kind. I had a mani and pedi with Heran, who was especially attentive. I also loved the beard trimming—great job all around!"

"Friendly service and professional people I see Joanne once a month for reflexology. I am in love with the results. It’s my favourite day of the month. Very pleasant experience very time. 12/10 recommend"

"Great service and excellent professional ability! Danielle is really great and has helped me a lot with some massage help as well as when I had a muscle injury. Her advice regarding stretching exercises and poses are also very helpful. Price is competitive and in-line with other massage therapy offerings. Room for massage very clean and relaxing."

"Lucie is an absolute ✨GEM✨of an aesthetician! I have been going to her since my very first wax and I’ve been with her ever since! She has an amazing staff with her as well and she offers a large variety of services! She also carries great products and offers many discounts for students! 100/10 recommend ❤️"

"This was the most wonderful and relaxing massage I have ever had. Lena is amazing and this is is on my list for a monthly visit. I truly felt restored after this treatment"

"5 STARS!!!! My wife and I went there today, we took the 4 hour spa access package. There is a combination of 2 hot tubs, 1 cold tub, infrared sauna, wet sauna and a dry sauna. You can get food, drinks, beverages and there are several gazebos and hammocks to relax. They even offer massage options at an extra cost. What makes it extra special is the owners. They are so sweet, professional, attentive and they really take care of the guests. The place is also very well maintained. One of the owners is constantly outside cleaning, picking up leaves etc. while the other host takes care of the guest's needs inside. It's also a great value. We will definitely go back again. We left feeling so relaxed, all our stress was just drained out of us!!!! Thank you and see you soon!!!!"

"Update : it’s almost 1 year from the first visit and I regretted I didn’t go through the last year. I was so busy! It’s amazing experience again this time it was Sofia she did great job I haven’t feel this relaxation long time ago. And the cupping was fantastic it just relaxed all my tight muscle. Please keep up what you are doing Initial post: I visited this massage place today , and it was a fantastic experience. The atmosphere is warm, and the staff genuinely cares about your well-being. They paid attention to my sources of pain and effectively relieved them. Unlike more expensive options in Burlington, I've never felt such relief before. Highly recommend it to everyone!"

"I had the worst experience at this location. The receptionist messed up my appointment, changing it from acupuncture to a massage without informing me. She didn’t even bother to explain the mistake until my appointment started. Even after this confusion, she behaved in a very unprofessional manner. My time was wasted, and I had to leave without receiving my treatment."

"Bozena has magic hands. So glad I found her. She's very accommodating and works with you just like you want. Total relaxation. Thank you!!"

"Ceci is a cheater. They are cheater. Once they call their shop and charge first. After they don't give proper massage. Plus you compulsory give tips which is minimum $40 and they give only 10 min massage????."