Vera_Hor233

"⭐️ANDREW⭐️ is an unbelievably amazing RMT. This is my favorite place, and now it's the only place I go. Andrew is the best therapist EVER !!! His thorough consultations and regular check-ins during the therapy show how genuinely he cares, making sure I can receive treatment comfortably. I could praise him all day long. And thank you to all the staff members Acupuncture, RMT, Facial, and Massage everything here is top-notch????????"

"Adele is so professional yet so friendly. The facials I have received from her are out of this world-I almost fell asleep during one and my skin feels so rejuvenated afterward! Her pedicures are the best bar none!"

"On Saturday, June 8th, 2024, I visited Adrian at Trenz to get my hair done. I showed pictures of what I wanted (a dark base colour with fashion colours of purple, pink, and orange that I knew would require bleaching), and I was very clear that there was black box dye in my hair, and if what I wanted wasn’t achievable, that I was happy to do something else, I was very agreeable to change course and do what would work for my hair. He told me we would try to do what I wanted, bleach my hair, and evaluate when the bleaching was done. I trusted him because he is a professional and has done my hair beautifully in the past, but the results this time were unsuccessful, and I am very disappointed in the outcome. The colour is not what I wanted, and that’s okay, colour that is different than what I wanted is something I can live with. The application of the colour was patchy and inconsistent, I asked for purple, pink, and orange. The majority is a red orange, there is a little bit of pink and purple, but it’s underneath and you can’t see it when my hair is down, the colours were not blended well (there is a harsh line where my dark roots end and the fashion colours begin) which he agreed with and offered to fix, but I am uncomfortable going back to him at this point. What is not okay, is that my hair was overprocessed with bleach, and it has broken off in chunks and continues to fall out. This is a professional, who has done hair for years, that I trusted with my hair. He didn’t do a strand test, but I assumed because he’d done my hair before, and he knew there was box dye on it, he would pay close attention to the bleaching process to make sure it didn’t damage my hair. This was not done. With any bleaching of hair, I expect some damage, I expect it to be dry, and need deep conditioning. What I did not expect is for clumps of my hair to break off, fall out, and continue to break and fall out. The possibility of my hair breaking off in chunks was never discussed at any point during my appointment, and if I had been told that my hair could break off in clumps, I would never have gone forward with the plan. On Monday June 10th, 2024, I spoke with Adrian, who is also co-owner, to ask for a refund, but was told that it is their policy not to give refunds ever for any reason (this “policy” was never disclosed to me and isn’t posted anywhere on their website). I’m very disappointed. This is a professional I trusted with my hair, and now I have extensive damage that will take a long time to repair and grow. I understand refunds are tricky for services, but when the damage is this severe, so severe that it cannot be corrected, a refund should be considered. It is very sad that Trenz is unwilling to admit that they made a mistake and correct it so that I am not out hundreds of dollars to repair the damage they caused."

"I recently visited this place for postpartum care, and I couldn’t be more satisfied. After giving birth, I struggled with swelling and pain, but the meticulous care I received here made me feel noticeably lighter and more refreshed. The owner carefully assessed my condition during each session and provided personalized treatment plans that truly addressed my needs. One of the highlights was how much my wrist pain improved. Despite trying physiotherapy with little success, the treatments here significantly alleviated the discomfort. Additionally, the swelling in my body reduced dramatically, which was a huge relief. I would highly recommend this place to new moms who are worried about postpartum weight or struggling with recovery—it truly made a difference for me. The care involved not only excellent massage techniques but also the use of advanced equipment, which contributed to my noticeable recovery. What stood out the most was the warm and professional attitude of the staff. Each session felt intentional and well-executed, leaving me deeply impressed by their dedication. If you’re considering postpartum recovery treatments, this place is absolutely worth it!"

"I have been seeing Aska for years... She is the best! She has a lovely studio as well. The perfect way to relax."

"The female receptionist really knows how to take care of clients. She is good for the job I had great massage with Brian Nam. He was nice and kind, gaving me some advices after the session"

"Place is amazing, the front desk staff was good. Dr Joseph Lee as usual always excellent. I have done few appointments with Dr Lee -and I must say he is knowledgeable and accommodating . So, If you are looking for an amazing Chiropractor look for Dr J Lee. March 26,2025"