YLSkiki_

"My wife and I recently visited Koena Spa for what we hoped would be a relaxing and rejuvenating experience. For the most part, the day lived up to our expectations. The facilities were clean, the ambiance was serene, and we truly enjoyed the pools and steam rooms. It was exactly the escape we needed—until the very end. After a long day of unwinding, we decided to shower and freshen up before leaving. However, the experience took a sour turn when we encountered a staff member with short, blonde, purple hair at the front desk. She rudely questioned my wife about returning her towel and robe, which were both soaking wet from our day at the spa. Now, let me set the scene: after showering and washing off chlorine, one expects to leave feeling fresh and dry. Yet, we were expected to carry a wet, heavy robe and towel back to the front desk. When my wife politely explained that the towel and robe were saturated and she was now dry, the staff member condescendingly insisted that she must bring them to the front. My wife’s response summed up the absurdity of the situation perfectly: “You want me to carry a soaked wet towel and robe, which weighs a few pounds in water, in my dry and cleaned self, to the front? That will make you happy?” The dismissive attitude and lack of understanding from the staff member left a bad taste in our mouths. After spending the day relaxing, this unnecessary and unpleasant interaction was not what we anticipated. Unfortunately, this experience has convinced us to save our money and take our business to Nordik Spa instead. Koena Spa, if you’re reading this, please reconsider your policies—or at least train your staff to communicate them with more empathy. No guest should leave feeling disrespected after what’s supposed to be a day of relaxation."

"Highly recommended. A very different and by far better massage comparing to other massages tried before."

"Love Elan Vital! Always have excellent sessions with Annie. I will always recommend this place to people looking for massage & osteopathy services!"

"Wonderful atmosphere, calm, quiet and clean. Alexandra is the best, thanks for the stellar service."

"Allyssa is the best! The clinic is in a great location, and I love that so many services are offered there. I would highly recommend!!"

"Always an amazing, positive experience. Hope is a very skilled, very kind and professional therapist."

"Lovely ambiance. Olivia gave me a wonderful pedicure and brow wax and tint. Highly recommend."

"Incredible massage therapy treatment from Hannah! Lovely personality and amazing pressure and flow in treatment. Back and neck feel so much better! Will definitely be returning!"

"I had a massage today, for 1 hour it was so great."

"Best massage therapist in Burlington."

"This place is full of wonderful people! Always a great experience. Jane is amazingly talented and painted the most gorgeous halloween and wedding designs. Will be back!"

"Trish, the owner of La Bella Med Spa, is an absolute gem! Her warm and friendly demeanor instantly puts you at ease the moment you step into her spa. Not only is she incredibly professional, but her extensive knowledge in skincare is truly impressive. Trish's skills are truly magical. Her hands work wonders during facials, leaving your skin feeling rejuvenated and glowing. From the moment she begins the treatment, you can tell that she is dedicated to providing the best experience possible. I can confidently say that Trish gives the best facials in town. Her attention to detail, personalized approach, and use of top-notch products ensure that each session is tailored to your unique needs. She takes the time to understand your skincare concerns and offers valuable advice for maintaining healthy, radiant skin. If you're looking for a skilled esthetician who genuinely cares about your skin's well-being, Trish is the one to trust. Pay a visit to La Bella Med Spa and experience the magic of Trish's hands for yourself. You won't be disappointed!"

"Cory was amazing!!! He was so professional and is great at his job. Cory has been the only person to quickly find me tight spots and be able to relieve pain. I will definitely be coming back and I recommend Cory to anyone looking for a good quality massage. Thank you Cory!"

"Julie is an absolutely amazing person! She does great work, I look forward to seeing her again!"

"I've been coming to Posh Medical Spa for some time now for my laser sessions and for my facials. I'm always happy with the results. Nancy and Cara always make me feel comfortable at every appointment, very welcoming, friendly and knowledgeable. Highly recommend!!"

"Had a terrible experience with Anton and Shara- the massage therapist. This was going to be my first appointment with inyourhometherapy. I had booked a one hour massage. On the day of the appointment I was told that they charge for the time of the massage therapist and not the time that you spend on the table. While I understand that taking my health history is part of the one hour. But Anton kept insisting that finding a parking setting up the table will all be part of the one hour. I have a seven month old baby, so this was a very frustrating because I had planned my whole day around this. Anton kept arguing that in all clinics the one hour includes setting up the table and essentially the time of the therapist and not the time on the table. THIS WAS ALL AFTER SHARA CONFIRMED WITH ME THE PREVIOUS DAY THAT I WOULD BE GETTING A FULL HOUR ON THE TABLE AND SHE WOULD COME EARLY TO SET UP. Shara also was extremely rude in her conversation with me AND COMPLETELY FLIPPED ON ME THE DAY OF THE APPOINTMENT. Never have I been to a massage where I didn’t spend the booked time on the table. I ended up canceling my appointment. Found Anton very argumentative. Extremely horrible customer service. If only owners these days cared about their customers. UPDATE RESPONSE TO ANTON: Anton thank you for yet another argumentative and careless response. For you very kind information Shara took my entire health history online. Also, you did say that her coming up to my apartments and finding parking was part of the 60 mins. Also, SHE offered to come early so that I can get a whole hour on the table JUST A DAY BEFORE MY APPOINTMENT. At least learn to communicate with your therapists efficiently so that customers don’t suffer. Like I have said in my review and said to you over the phone serval times that I was OKAY with health history being taken during the 60 mins. Setting up should not be a part of it. Improve your garbage customer service."

"Great place. So professional, I loved the treatments. Facelift was wonderful! I can’t believe the difference."