habijuju

"I used to go this place for body massage. But last time was very disappointed. He just touched with very low pressure and spend 10 min for head massage. There was no pressure under his hands. I think I am not going to come back again."

"I initially had a treatment at this clinic and had concerns about how a situation was handled. When I reached out for clarification, I received conflicting explanations over time, which raised concerns about transparency. Additionally, my follow-up appointment was canceled for one reason, only for me to later find out that the real reason was something else entirely. I tried to get a clear response from the clinic, but instead of addressing my concerns directly, they changed aspects of their explanation multiple times. This experience made me feel that they were not being fully honest with me. While the clinic has framed their actions as professional, my experience did not reflect that level of professionalism. I would encourage potential clients to be mindful when choosing this place."

"Their booking and check-in process is incredibly easy. Everything runs so efficiently without needing to talk to anyone. I’ve been going to Heejoon, and he’s honestly the best! I’ve tried several RMTs before, but he’s the only one who really delivery complete treatment every time. I even referred someone, and he didn’t disappoint. The facility is clean, straightforward, and always a great experience. I’ll definitely keep coming back!"

"Great little Japanese spa for relaxation. I loved the Japanese vibes. It got me excited to visit Japan soon!"

"Had a foot massage here yesterday, and the place is absolutely beautiful!!!really sets a relaxing vibe. The massage was good, just what I needed to unwind. Service was decent, nothing extraordinary, but it did the job. Nice spot if you’re looking for a chill experience!"

"BEWARE booking with this spa. Was a Repeat customer from out of province..Last visit 15months ago or so. Cancelled both massages within 30minutes of booking with Rosie. Terrible customer experience. Did not advise me of credit card 24 hr cancellation. Told me no refunds when I called back right away to re-book a later time. She should’ve told me that BEFORE I booked so that I would NOT book until I double-checked time with my daughter. We're from Toronto visiting our daughter who has set up her home in Kitsilano. Luckily Halsa didn't have my credit card on file any longer since it's been over a year since I booked last. Since she didn't ask me for a credit card NOR did she advise me of the cancellation policy, I didn't think there would be a charge for cancelling within 30minutes of the booking AND given that we wouldn't have had 24hrs notice to give her in the first place. Very poorly handled. As a small business, you could’ve had my daughter's network in Kits. You just lost it. Rosie’s arrogant tone was so off-putting that i didn’t even feel encouraged to re-book for tonight or later tomorrow. As well, I was compelled to post this poor review as a warning to others. Now, unfortunately it will be noted as a business to steer clear from. Small businesses need to treat customers better or they won't last. Shame, because my other daughter & i enjoyed our massages w Kayla & Carmen @ our last visit. Poor handling of our booking. Got a call from GM Rio next day apologizing for miscommunication. He kindly offered us for free an extra 30min.on massage or free infrared sauna to make up for the negative energy created. Leaving Vancouver tomorrow. Made other plans. My daughter will stick to her RMT (Halsa’s are not RMTs so not covered by insurance plan). Thanks anyway. I raised the rating by 1 star for the apology & offer but the inflexible, negative energy from Rosie has done its damage sadly."

"Justin Howell was extremely knowledgeable and a fantastic massage therapist. He relieved the pain and tension that I was feeling and gave me information on exercises that I could do to strengthen the weaknesses that caused them. He was also very knowledgeable about a number of chronic immune system issues that I deal with on a regular basis and gave recommendations that were very helpful and appreciated. Highly recommend!"

"I've been a loyal client of Saphire for over a year, and I'm consistently impressed with their exceptional services! Andiara's facials and threading treatments are outstanding. The spa is beautifully maintained, spotlessly clean, and wonderfully cozy. The staff are warm, welcoming, and always treat me with kindness and respect. Highly recommended!"

"She was very informative and kind. Definitely purchase 3 sessions! Best deals love ❤️ it!"