shanmm520

"I went in To get a cut and colour. I showed an inspiration pic and told her that I wanted a pink coral colour. I got bright orange with a hair cut that was barely enough to count as a trim. When I got home in proper lighting I could really see how bad the colour was. I called the salon right away and was told that it will fade with a wash to the colour I wanted. So I suggested I wash it and see what happens and I would call her back , the person I spoke with ok’d this action. It remained a bright orange and not anywhere close to the Colour I requested. They said to come back and they would try to fix it. I went back the same day I was given 2 volt choices a vey light pink coral o which I was told would wash out in 2-3 washes or this red colour that would wash out to the colour I asked for in about 2 weeks. So I went with the darker colour. It came out this awful red. I was very shocked and disheartened and near tears. I was then encouraged by the hair dresser and another as well not to be worried it would wash out by two weeks to the colour I wanted. I felt very pressured into accepting this. When I woke up the next day I felt worse I spoke to the manager and requested my money back, she offered a greatest at fixing my hair and I refused as I didn’t think they had the skill to repair it to what I wanted and just wanted to have a refund so I could go else where and get it fixed. They refused saying that I was told it would get to the colour I wanted in about 2 weeks. The manager I spoke with basically put the blame on me. I felt like I was being gas lighted by the 2 hair dressers who ganged up on me to get me to leave and trust their word that all would be ok, as well as by the manager who turned the blame on me. Stating because I knew what was happening it was my fault. She did how ever offer to fix it but I firmly believe that the third time is not the charm, can u blame me for not giving it another chance. The problem I have is that not once did they take responsibility for their mistake laying the blame on me. After I consulted another hair dresser I knew, and was given the opinion that this was not going to be the case. I ended up paying another hair dresser to fix it. I will never go back there again. A hair dresser should know their limitations and should have said this is not going to work for you. This hair dresser was rated as experienced by the salon so I trusted when she said no problem I can do this. The 1st pick is the inspiration pic with the Xavier that I wanted the pink coral, the 2nd is the first attempt, the 3rd is the second attempt. Very unhappy customer and would not recommend this salon to anyone. The last pic is the final fix with what she had to work with it was an amazing job."