supperrocky

"Service de qualité, Alexandra a fait des petits miracles avec mon dos et mon cou . Je recommande a 100 %"

"It is a beautiful hotel and spa for a romantic getaway with my hubby. I loved the spacious suite and king-size comfortable bed. It is a very dog friendly hotel where you can take your dog with you to the spa and pool areas and even in a section of the restaurant. The staff are very friendly. The food at The Tomahawk Grill was very good. One thing that was missing was a nonslip mat in the tub as it was slightly slippery."

"I had a disappointing experience with the MediSpa today. I have gone twice before for laser hair removal prior to today. The first two times were painless and the pick with great service. No concerns. Today the first pulse of the laser hurt a lot. I expressed that to the technician. She continued and the painfulness continued. It was nothing like the first two times I had been there. Instantly my lip was burning and it felt slightly swollen. The tech applied what I assume was cooling lotion and I left. It continued to burn for the rest of the morning and when I got home to look in the mirror there were three areas where I actually had burns on my lip. Minor burns, but very visible none the less. Right away I called the Spa and spoke to the receptionist who listened to my concern about the machine possibly not working properly, and she said she would speak to the tech and call me back. I waited two hours with no reply and so I called and asked to speak to a manager. I was sent to her voicemail and she never did return my call. I finally heard back from the receptionist who tried to convince me that it was something I had used different on my skin that caused a “reaction”. I knew that wasn’t the case so I replied that it wasn’t a reaction, it was burns. Then she assured me that the tech used the same level of laser that she had used the first two times and advised me that I should seek medical attention if I felt it necessary. The point of me calling in the first place was to make them aware to check the machine as it may not be working properly and to avoid anyone else getting burnt. In return instead of them thanking me for calling I got a defensive reply assuring me they did nothing wrong. I did not call for medical advice, nor did I expect any type of compensation, but the way they turned it around on the defense as if I did something wrong was so disheartening. I still have a balance on my gift card, but I won’t be returning. Very poor customer service."

"Received the service of Indian Head massage with Terri and it was amazing. I was having trouble sleeping and the night of the massage I slept all night without waking at all. I am feeling better than I have been in a long time. Thank you Terri."

"This little hidden gem popped up on my Instagram and I needed my nails done badly, so I decided to book with Viktoriia. This spa is so quaint and charming. My service with Viktoriia was absolutely amazing and the owner was so sweet and accommodating and made me feel very welcome and comfortable. Best nail experience ever and will definitely be going back. Thank you Body & Soul NL !!"