xiaoanbobo

"After several attempts to speak with a manager it seems my only option to air my grievance is an online review. I first visited hand and stone and saw Sass for a prenatal massage, she was fantastic. I decided to become a member and started referring many friends and family. My second appointment was with a different woman and after only two minutes I could tell something didn't feel right. I asked if she was wearing rubber gloves, she said yes, that her new puppy had cut her fingers so she was wearing gloves to protect her hands. I felt very uncomfortable as you do not expect to be massaged with gloves on. When I went to the reception to book another appointment this time a couple massage for myself and my husband, I informed the receptionist about my disappointment with the glove situation and that people should be informed before being put in that position. When booking the next appointment she asked if I had a preference on the masseuse, I said no, as long as they are not wearing plastic/rubber gloves!!!! Sadly when I went for my next appointment, I was given the same woman and she was wearing gloves, when I expressed that I had already mentioned that I was uncomfortable with it and didn't want it again, I was told that I would have to pay the $50 cancellation charge. Not sure why this is an acceptable way to treat a member who has brought this business many new clients. Now further frustrated by numerous unreturned phone calls. ????"

"I recently moved to Ottawa a year ago and had yet to find a new salon until I found Hair Republic. I heard such great things from the reviews online about their services and amazing recommendations regarding one of their employees, Fatima. I booked with Fatima and was not disappointed, she did an amazing job on my hair and is such a down to earth, and friendly person. I had a great experience and can't wait to come in for my next appointment!"