xixistacey

"I just had some PMU done yesterday with Sahar. She did my brows and bottom liner. First off let me say how welcoming the Spa is - all the women that I spoke to who work there are lovely and beyond professional. Sahar is absolutely lovely and does a fantastic job. She is kind and patient - you can tell she takes pride in her work. 100% recommend."

"The atmosphere in Terra Nova salon& Day Spa is always friendly and welcoming. The staff are extremely helpful with everything from booking appointments to finding the right products for my hair."

"Jackie provides the most professional and friendly services of any waxing facility I’ve been too. She’s so good at making you feel comfortable. Very skilled at what she does. Always fast and efficient. Very clean and professional. Highly recommend smooth aesthetics for all your aesthetic needs."

"Always have an amazing foot massage from Kerri, my feet feel amazing after. ????"

"I'm absolutely appalled by the dismissive response from your shop regarding Liza’s distressing experience. It’s unconscionable that a client’s legitimate concern about having a mole ripped off during waxing is brushed aside with a casual “it’s normal.” This isn’t just a minor oversight—it's a failure in duty of care and proper communication. First and foremost, every client deserves to be fully informed about the risks involved, especially when dealing with sensitive areas like moles and skin tags. By not warning Liza about the possibility of such damage, your shop neglected to obtain proper informed consent, a fundamental standard in any service that impacts personal health. Simply labeling this incident as “normal” is not only unprofessional, but it also undermines the trust clients place in your expertise. Furthermore, the cavalier tone of your response shows a blatant disregard for the potential medical implications of such an injury. Moles can sometimes indicate more serious health issues, and any accidental damage should be treated with the utmost seriousness—both in terms of aftercare and in communication with the client. Instead, your response leaves Liza feeling invalidated and exposed to further harm. Your handling of this situation is not only ethically questionable, but it also reflects poorly on your commitment to client safety and empathy. If you claim to have an “extensive background in medical aesthetics,” then you should know that part of that expertise is ensuring clients are aware of all potential risks and treated with genuine care when something goes wrong. I urge you to reconsider your stance, take responsibility for the oversight, and implement clear protocols to ensure that clients are properly informed about any potential risks. Until then, it’s hard to trust that your establishment prioritizes the well-being of its clients over mere convenience. Liza’s experience is a stark reminder that every client deserves more than a dismissive, offhand explanation. We demand a higher standard of care and accountability from your shop."

"J'ai participé aux ateliers de massage pour bébés avec fiston et c'était g-é-n-i-a-l ! Un petit groupe où chacun y trouve son compte selon l'humeur et la coopération de bébé. Virginie est hyper professionnelle et sait s'adapter aux besoins de la classe. Afin de vivre quelques moments privilégiés avec votre enfant et apprendre de nouvelles techniques, je vous recommande fortement cet atelier :-)"

"Had such an amazing experience. Came all the way from Florida just to visit this spa and I was NOT disappointed. The woman working there was extremely kind to my sister and I and she offered excellent service and was so welcoming. Truly can’t wait to visit Montreal again to relive that experience!!!"

"Extremely disappointed by the new price structure at the Lucky Water Spa! The place is not stellar, and some repairs are needed, but at least it used to be really cheap to attend, so the cost-benefit ratio was excellent. Now, they raised the base price and discontinued the discount program (just a few months ago, it used to be that if you pre-bought 6 entry tickets, you paid the price of 4; each visit could cost you about $17!). That's no longer available. I really wish they offered something like an unlimited pass; a sort of membership card valid for one year that allowed you to come as many times as you wanted at no extra cost."