ChibaSubaru_Kig
ChibaSubaru_Kig's Information
ChibaSubaru_Kig's Reviews
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May 6, 2025
"Emily is a very unprofessional staff.She doesn't know anything about customer service. She has an attitude, she doesn't know how to talk to people, service without good customer service is not worth it. She talked to us as if we are liars and she mentioned things that we didn't say it. I cancelled my family appointments with RMT because we give them the business but they don't know how to treat their customers. It is not a matter of 5 minutes taken from the appointment you think we care about that?Our dignity is more precious than that It's a matter of your attitude and how you said it Emily.Go take customer service training before you start any business.You were so aggressive how you welcomed us and this is not acceptable. By the way the other staff such as Cindy and Megan are amazing ."
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May 6, 2025
"I booked a few treatments at the spa as a hotel guest. The facial was amazing; I would highly recommend it. The staff was very friendly and lovely, and I really liked the decor of the rooms. I do have to say that my manicure was disappointing—the polish job specifically; it was uneven coverage, really thick in some places, lots of air bubbles, and started chipping less than 24 hours later. I liked the teas and flavoured water offered. The access to the spa amenities is just the hotel pool and hot tub area; if I were a day guest and not a hotel guest, I would have felt let down by that. I wouldn't call it a luxury spa. Overall, the experience was just okay."
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