NiniMajiTenshi (1 / 5 Point)

Have been coming to this salon for years, but now going to another salon. I phoned to make an appt... Bonnie, owner, says she had an opening at 1:00, said they had a 2 hour slot so no problem. I arrive and was taken down the hall for a brow tin. As i was going down the hall the owner calls the technician back and i hear a bunch of whispering. After the service, tech walks me to the front and Bonnie says they won't be able to do the next service and to come back tomorrow. I was shocked, I just booked the appt an hour before arriving, rescheduled my afternoon for this, and now owner says reschedule. There was one older woman sitting behind me and I presume this woman had a more expensive service than mine. Bonnie told me on the phone there was a woman in that was having lots of services done. I presume the customer wanted more services and I was cancelled due to that. I will never go back after that experience, especially when I had an appointment for 2 services. Also buyer beware prices in the window are not current! Salon only has one technician so if you book and she is ill you get a call your appt is cancelled.

jipinfancha (5 / 5 Point)

Hot stone massage by René was the BEST ever. She really knows her stuff, very skilled, focused, just the amount of pressure. Her work is truly therapeutic and very relaxing. The pedicure was done by Svetlana who is actually a degreed Podiatrist from Ukraine. She is AMAZING. My feet have never felt or looked better. These two employees are truly highly educated in their fields. Bonnie, the lovely owner of Shades is very fortunate to have both these therapists. You would normally find this degree of skill in a more medical environment, they are that knowledgeable. René and Lana are exemplary! ✨✨✨✨✨

ZIXKHA3 (4 / 5 Point)

Lana at shades is amazing! A podiatrist from the Ukraine, she is making toes beautiful here in Nanaimo! I went once as I got a GC for there, but I've been back regularly that past 4 months

TSmilan1314 (2 / 5 Point)

Beware of prices! I looked at prices posted on glass window by door lower leg wax was posted $30 and eyebrow wax $16 When it came time to paying I questioned the price she was charging. Told me prices went up hadn’t had chance to post them had to pay $40 for lower leg wax and $20 for brow wax wouldn’t have came in if I knew prices had changed Also when I returned home I still had sticky wax on different parts of my legs that I had to scrub off

meishaonv87 (5 / 5 Point)

Clean accommodating place of business where I received pampering and experienced some new services ie ear candling and foot detox which I found so helpful to me. Services were well explained and I came away with good knowledge of the procedures

hs_18hh (5 / 5 Point)

I've always found the service at Shades very professional and the products lovely. Bonnie works hard to make sure her clients are well looked after and the Dr. Renault line is one of my favourites.

mengmengfx (5 / 5 Point)

My manicure service was delivered expertly and with professionalism. The atmosphere is also very welcoming. This was a genuinely lovely experience.

Nainai2206 (5 / 5 Point)

Svetlana gives the best pedicures ever. Highly recommend