bdazc1997 (2 / 5 Point)

Went to Urban Spa because my usual place was booked and had heard good things! I went for a gel manicure on Saturday (it’s now Tuesday) with a couple of girlfriends. Although the aestheticians were all lovely, the quality of work was severely lacking for my manicure. I have two chipped nails, fuzz that was cured into my nail and dents in some of the others. To top it off, it was over $70 before tip. My girlfriends enjoyed their services, but did not realize the added fee to add gel polish for pedicures was $19 (!) and their services totalled over $100 before tip. Overall, we were very disappointed and won’t return.

milfxfixed (1 / 5 Point)

I would recommend going to any spa but THE URBAN SPA! The day of my Brazilian in their office I booked for a maintenance appointment. Then they changed it to a full Brazilian without my knowledge. I cancelled for personal reasons and because of the dishonesty and to be clear within 48 hours! I was given 3 options for the cancelation even though I was within the time frame to cancel or I would be charged. So I chose to keep my appointment. I was then told that for explaining myself about this being a maintenance not a full Brazilian I was accused of making their staff cry!!? All I did was share the facts and explain myself. I am a mother of 3 and have a right to suggest that if a staff “ Carly” booking day of my original appointment wasn’t aware of the timing to book a Brazilian maintenance that this should certainly be their staff member’s mistake not mine. Instead I was told I would not be charged and to take my business elsewhere. Any business that cannot accept an error is not honest and isn’t a good one. I am happy to take my business elsewhere and wouldn’t be caught dead there again in their tiny spa that makes you feel uncomfortable anyways.

bdazc1997 (5 / 5 Point)

Doesn't look like much on the outside but they know what they are doing inside. Very calming when you go inside and I haven't been so relaxed for a long time. I had a Swedish massage and the Urban facial and there are no words to describe how amazing it was. I had Nick for my massage and my facial from Sarah. They were professional but personable as well as fun to chat with. They made you feel comfortable and relaxed in the capable hands. Sarah described each process of the facial so you knew what to expect. For someone who has never had a facial before I really enjoyed it and would recommend for some who is just starting out. And Nick's magic hands loosened all the tight spots. Thanks again and I definitely recommend this place and look forward to coming here again soon. Julie Hendsbee

Body4Cash (1 / 5 Point)

I had booked a massage on Dec 4th for Dec 5 via the online booking engine - received 2 emails shortly thereafter confirming my appointment. When I arrived for appointment tonight after driving 30 minutes to get there, the receptionist stated that my appointment had been cancelled and "didn't you read the email?" that had been sent today (after the confirmation email had already been received on Dec 4) asking for 50% payment in advance by 11am in order to hold the spot. I pulled up my email and found it in the junk folder. When asked why they didn't call, she stated that they didn't have my number. This is something that could have been easily prevented if they had asked for my phone number during the online registration process! I was a client several years ago, but it looks like they didn't have that info in their current system. Also, their booking engine had clearly stated " For this service, pay at the time of your appointment instead of through the website." If it would have stated "You need to pay 50% in advance to keep your spot" I would have called in the morning to sort it out instead of wasting my time and gas driving 1 hour there and back only to find out it had been cancelled! The receptionist did state there was time for a relaxation massage tonight but not with an RMT but a) I am in considerable discomfort and needed targeted work done by an RMT and b) would not be able to relax at this point! No apologies about the misunderstanding or lack of clarity regarding the expectation to pay 50% in advance. it felt like they didn't really care that they cancelled the appointment on me. I went back to my car and then I see the RMT I was supposed to have had an appointment with walking down the back stairs to leave with another staff member and overheard them snarking about "people who think they can just walk in and get a massage without an appointment." I do hope they were referring to another client, because ????????????????????????.

haixiude_baobao (5 / 5 Point)

Tyla Ironside is THE BEST. Nails, massage, or any of her offered services are great, you can't go wrong with her! Love the place in general! It's beautiful, clean and staff are amazing. You can tell the owner really puts pride into her business.

PickPi8_ (5 / 5 Point)

Talented, hard-working, RMT’s! Thank you so much Stuart, and Cole. A beautiful space with unique products and gifts!

mlml9933 (5 / 5 Point)

Great experience and worth the self- care investment. Knowledgeable and accommodating staff. Products used were nourishing and gentle - especially for someone with sensitive skin.

eIZ3cLKjBr2UJOX (5 / 5 Point)

Fantastic. Ive gotten many massages due to the physical demand of my job. I will be returning. Nick did a great job, i felt like a marshmellow afterward. He made sure to focus on spots that needed it most, and provided some great information about how the muscles work. I highly recommend. I sadly forgot to ask for my technicians name that did my pedicure but she was also fantastic. Great work, couldnt be happier. I have already booked my next visit, and am so happy ive found my new go to place for treating myself !