jerryzzzydk

"Massage is all about time. They charge you for 60 mins and the massage is only for 50 mins. That too the therapist do not complete the 50 mins, and wrap up within 40 mins. On my feedback to them, they make me follow up for over weeks and their resolution is they would add the undelivered 10 mins on my next session. I am bound to go back since I’ve pre-purchased 4 visits from hand and stone as a package and cannot let my money go to waste. I book another appointment today, they make it look like they added 10 mins as a complimentary service from their side. I enter the room at 2:45, massage starts at 2:55 and massage is done at 3:45. That’s again 50 mins. So this time it was about completing the service. I’m really very disappointed with the professionalism on the time here and lack of control on this. I was also surprised to see them add the complimentary 10 mins on my bill today as though I was given a favour. My first massage therapist didn’t care to customize the massage as per the pressure I needed. Today was decent, but I’m sure I’d get a value for money from RMT much better from any other service provider. Will explore but I truly recommend that if they’re charging $140+tax for 1 hour and not even fulfilling 40 mins properly, try else where."

"I had Hamid today for a massage and was very satisfied and relaxed. Hamid was great and the pressure was perfect. Hamid was very professional and we had a wonderful conversation as well. One of the best parts was the wonderful warm towel that Hamid used through that massage. I recommend Hamid for a massage and I will definitely be going back."

"My massage therapist is Daniel. Very professional therapist, I always feel relaxed, pampered, and I am already looking forward to my next massage with Daniel. Also I am very happy with the front staff. If you like to be treated well and friendly, you yourself has to be kind and friendly."

"My experience was very disappointing. I booked an aesthetician 50 minute massage with a scalp massage added as an extra. My entire massage including the scalp massage was 50 minutes. I was charged for a 50 minute massage and a scalp massage but the entire experience was still only 50 minutes!!!! I was also charged 2 taxes 1 of which was called a service tax. Total taxes were 26%!!! When I called to discuss I was told that even though you are charged extra the whole massage is still only 50 minutes. The person on the phone was unable to explain what the second tax (service tax) was for. Very disappointed. I won’t be back."

"Do not buy their “package” that they try to sell you. It is a monthly program that you pay for to have a reduced rate for massages. It is a dishonest policy. They change the program without informing you. I lost the points that I had gained (worth 2 massages) without warning that it was changing. I reached out to both the manager and owner of the Barrie North store and their response was either non- existent or sorry for the inconvenience. I was with them for years and will not be back. Loyalty doesn’t matter to them. At one point, they were down to 2 therapists because of how poorly the RMT’s were being treated and compensated. It is poorly managed and it becomes evident within time."

"Went in for the classic facial with the hydration upgrade and it was amazing. My skin looks and feels fantastic. Tatiana was wonderful, and the spa was clean and relaxing. Will definitely be back to this location!"

"I have been a customer since 2017. Do not trust this company. I had booked an appointment to use my loyalty points only to find at checkout I did not have enough to cover any of my services and was presented with a $130 bill. I reviewed the email sent out, nowhere does it say the value of my points have been reduced. Service credits and loyalty points been removed from customer view. Zero accountability, customer service and value has dropped considerably in the last year. Membership cancelled."

"My first time getting a massage here and it was a wonderful experience. Sandy was my RMT, she was very professional ,knowledgeable & pleasant to work with. Although I had a bit of a tight/uncertain schedule on the day she kept checking in with me during the service to make sure I was still good. I definitely appreciate the flexibility and accommodation. I also had facial done for the first time and Tatyana provided a very great experience. I’ve definitely found my go to Massage place and will be returning. Thanks Sandy and team."

"This nail store is absolutely amazing! The staff is super friendly, and they really take their time to make sure your nails look perfect. So many colors and designs to choose from! The place is clean, professional, and just a great vibe overall. Definitely my go-to spot for gorgeous nails!"

"This was my first time at Lux Nails and I will definitely be returning! Very welcoming, beautiful salon and every one is so kind! Rin was my nail tech and she did an outstanding job with my nails! It was exactly what I wanted! She took her time, was very thorough and I couldn’t be more impressed! Not only that but she took the time to have a conversation with me and get to know me. I can’t wait to go back for my next fill! Thank you Lux Nails!"

"⭐⭐⭐⭐⭐ Absolutely the best nail salon experience I’ve ever had! From the moment you walk in, the atmosphere is luxurious and inviting. The salon is equipped with top-of-the-line spa chairs that massage your shoulders, back, arms and hands while you relax, and the attention to detail is simply unmatched. I had a Lux pedicure that included hot stone leg massages, lavender, and rose petals, making it the most indulgent experience I’ve ever had in 25 years of getting pedicures. My nails look elegant, and I left feeling completely pampered and refreshed. The staff is so kind, professional, and talented. If you’re looking for a truly luxurious and relaxing nail salon in Barrie, this is the place to go! I highly recommend it and can’t wait to return!"

"I had recently moved to Innisfil from the GTA and was looking for a new place to get my nails done- if you are looking for a new nail place GO HERE! I am very particular with my nails and value meticulous and detailed work. I was seen by Linda for a shellac pedicure and a full set of Bio Gel nails (I did all one colour) she was the sweetest and took her time shaping my nails perfectly! Highly recommend- clean and neat and quality workmanship! They also use gloves when doing your toes and use bowl liners with disposable jets for cleanliness and are transparent with price! The massage chairs were amazing as well. I will definitely be coming back."

"I’ve had such an amazing experience every time I come here. The ladies who work here are so nice and personable. My nails are always beautiful and I never have any complaints. Perfect shape, perfect design, and such a friendly & welcoming atmosphere. Thank you so much Rany, Lina & Honey for collaborating on making my 23rd birthday nails so perfect. Definitely recommend and will be returning!!❤️"

"I had a great experience at Lux Nails N Spa]! The staff was friendly, and the salon had a relaxing atmosphere. I got a refill, pedicure and waxing, Lina did an amazing job—my nails look perfect. Highly recommend this place for anyone looking for quality nail salon in Barrie."

"Lux Nails N Spa is an absolute gem! From the moment you walk in, you're welcomed into a spotless, beautifully designed space that immediately puts you at ease. The cleanliness and hygiene standards are top-notch, which is so important when it comes to nail care. We had the spa pedicure, and let me tell you—it’s a must! Every step was done with so much care and attention to detail. Kelly, Lina, and Rin are absolute stars! They take their time, never rush, and make sure you leave feeling pampered and refreshed. Their kindness and warmth make the entire experience even better. If you're looking for a place that truly goes above and beyond, Lux Nails N Spa is it! I can’t recommend them enough—book your appointment now, you won’t regret it!"

"The entire staff at Lux were so friendly and kind. Lina did an AMAZING job on my nails. She really took her time to perfect them and did not cut any corners. I am very picky with my nails and I couldn’t be happier with how they turned out. I will definitely be back!"

"Yesterday I had my very first head spa massage with Andreea at La Maison Pastel and it was such a great experience. I am 100% satisfied with the service and Andreea is very nice and extremely good. I highly recommend this service with Andreea!"

"Had my first head spa experience with Andreea, and she was wonderful! Never felt so relaxed and left there with such a clean scalp! I highly recommend this place !"

"I always go to maison pastel for my hair treatment and always got an amazing service and care from Vanessa, it has been my go to saloon since then."

"Excellent service !"

"J’ai adoré mon expérience avec Vanessa pour mon lissage. Super service , elle était à l’écoute de mes besoins . Je recommande à 100%"

"J’ai fait la formation trio de traitement capillaire avec Vanessa! J’ai adoré mon experience elle te met a l’aise tout au long de la formation et s’assure que tu n’a pas de questions et que tout est compris! Merci encore ☺️"

"Je vais à ce salon depuis maintenant 5 ans et je suis plus que satisfaite. Les employés sont chaleureux, accueillants et sans parler des propriétaires digne de professionalism. Je recommande fortement les traitements capillaires, head spa, facial et tout traitement de laser . ???? Merci pour toutes ces années de service incroyable"

"Salon très chaleureux, facilement accessible en auto/rem!! J’ai reçu plusieurs traitements dont le botox capillaire, la nanoplastie, des faciaux et bien plus (mise en plis, laser)!! J’ai toujours été satisfaite de leurs services????????"