moonwuyueyue (5 / 5 Point)

Such a cool experience! I love a good massage but wanted to try something different, so I opted for a 80minute float then 60 minute massage. The facilities were very clean, the float pod was a good size and it was a very meditative experience. The massage with my masseuse Liv was very relaxing and the upstairs lounge was a nice quiet area to prepare to re-join the outside world.

AIexa20 (5 / 5 Point)

SAUNA LOVE Another very hot and detoxifying infrared sauna session. Have made it a monthly routine, and so grateful every time. The electrolyte drink provided is also so quenching and delicious. Also nice to take a moment in the lounge upstairs before moving forward with the day. Friendly staff always so welcoming. See you next month!

xiaoyicl998 (4 / 5 Point)

Had a great prenatal massage by Natalka! She was warm and attentive to my needs, specially when it came to releasing some aches and pain around my hip area. Loved the guest area where you get to enjoy a hot beverage after a treatment and the front staff are lovely!

NEWHPDK (5 / 5 Point)

Amazing massage with Rachael today and extremely relaxing float. This was my first time here and I really enjoyed the facility. Very clean and relaxing place.

AIexa20 (5 / 5 Point)

during floating, there's something that stands out to me, the most interesting thing that I felt is that when I focus on my breathing and I calmed down my mind, I felt my heart beat and the blood flow through my body, and the pulse on my arm actually creates a gentle ripple on the water, I find that quite an amazing thing to experience. The best thing about floating is having the freedom to completely focus on your mind and not worry about sitting posture and feeling tiredness from the meditation posture. This is quite an amazing perk if you're into meditating. Would I recommend it? Yes, if you are familiar with meditation. and you will appreciate the experience very much Yes, if you want to try new experience. however you might not fully enjoy the experience, or you might end up feeling bored I would suggest trying meditation first, and feel if that's your thing, if that's the case, floating is an amazing experience

habijuju (2 / 5 Point)

BEWARE booking with this spa. Was a Repeat customer from out of province..Last visit 15months ago or so. Cancelled both massages within 30minutes of booking with Rosie. Terrible customer experience. Did not advise me of credit card 24 hr cancellation. Told me no refunds when I called back right away to re-book a later time. She should’ve told me that BEFORE I booked so that I would NOT book until I double-checked time with my daughter. We're from Toronto visiting our daughter who has set up her home in Kitsilano. Luckily Halsa didn't have my credit card on file any longer since it's been over a year since I booked last. Since she didn't ask me for a credit card NOR did she advise me of the cancellation policy, I didn't think there would be a charge for cancelling within 30minutes of the booking AND given that we wouldn't have had 24hrs notice to give her in the first place. Very poorly handled. As a small business, you could’ve had my daughter's network in Kits. You just lost it. Rosie’s arrogant tone was so off-putting that i didn’t even feel encouraged to re-book for tonight or later tomorrow. As well, I was compelled to post this poor review as a warning to others. Now, unfortunately it will be noted as a business to steer clear from. Small businesses need to treat customers better or they won't last. Shame, because my other daughter & i enjoyed our massages w Kayla & Carmen @ our last visit. Poor handling of our booking. Got a call from GM Rio next day apologizing for miscommunication. He kindly offered us for free an extra 30min.on massage or free infrared sauna to make up for the negative energy created. Leaving Vancouver tomorrow. Made other plans. My daughter will stick to her RMT (Halsa’s are not RMTs so not covered by insurance plan). Thanks anyway. I raised the rating by 1 star for the apology & offer but the inflexible, negative energy from Rosie has done its damage sadly.

tiancha7777 (5 / 5 Point)

We were 3 ladies going for a Spa Day! We did a Float, 90 min massage and the Sauna. Great experience overall! If you never did Float before it might take you a few tries before you get into it. It's not my thing but cool to experience and do it once. The massage was Incredible! All 3 of us walked out saying the same thing: WOW! best massage we ever had. I personally had Claire and connected with her right away. She was amazing and I'm going back for sure. I wish they would have had a place to put your stuff if you're there for a few hours doing a spa package. Other than that this place is awesome and 1000% recommend it

xiaonizixxx (5 / 5 Point)

Transformative massage experience! Every time I’ve come in I’ve had a different therapist and they are all amazing. I’m literally on another planet! I make time for this every trip to Vancouver. The best treat for your whole being!