ovoGoldfish (1 / 5 Point)

Unless you absolutely want a horrible spa experience, avoid this place at all costs. Has ruined the Fairmont brand for me. I would like to start with reception, I arrived at the recommended 15 minutes early and then proceeded to wait 10 minutes as the receptionist talked to another person and ignored both other customers and the phone. I was then shown the “relaxation room” which should not even be called that, it is an absolutely sterile waiting room with nothing relaxing about it. The therapist came and got me right on the hour and showed me to the room. I was uncomfortable from the start when I was shown into a bright room with no blinds so that as I am undressing for a massage anyone from the hotel who would care to look could see me. It was challenging to move past that and incredibly uncomfortable. I don’t know how you all characterize a massage, but just randomly rubbing up and down is not a massage technique I have ever received before and I would not recommend it. Lastly, the repeated knocking on the room door and the conversations that occurred ruined any chance of relaxation. Again, maybe I was wrong to expect more of a spa on a Fairmont, but I’ve had better and more relaxing massages at a kiosk in an airport than I had there.

rubberpk (4 / 5 Point)

Today my wife and I had a pedicure completed and then she had a manicure complete. This was my first pedicure ever! I was impressed with the estheticians and how non-judgmental, accommodating, and professional they both were. My wife and I had a great morning and we all laughed a lot. I felt relaxed, content, and satisfied upon leaving. Thanks everyone for the memorable experience we had today, it was alot of fun! ????

yuzijiang0000 (1 / 5 Point)

I'm very torn about the whole experience and would never write such, except... this is not what such hotel should offer. Both of my therapists (massage and the facial) were absolutely amazing (and they both definitely deserve the highest stars), but the whole Spa has NO ambiance and looks very chip and worn out (so the star is for that, not for my therapists). Starting from the front desk, to how the rooms are set up. I was very looking forward to being treated and enjoing the surrounding. Definitely expected so much more from the place itself.

baixiangguoyuni (5 / 5 Point)

I recently came here for a couple‘s massage, and it was wonderful! We got the relaxation massage for 50 minutes- highly recommend. The facility was very nice, and the staff at the spa was very friendly. I felt so relaxed afterward!

latexsonia (5 / 5 Point)

Impressive! Amazing service and treatments! The massage I received from Paul was one of the best massages I have ever received, I had lots of pain before the massage and because Paul is such an experienced professional, my pain was totally gone after his wonderful massage and I am still feeling great days after! I also had a very relaxing facial with Nicole she is a wonderful esthetician . Mathilde at the reception is so welcoming and friendly. I had a wonderful spa day and being a regular client of Moment Spa and Amerispa I highly recommend them. Their reward program is also the best in the province, no other spa offers high end treatments like them and give back to their clients like they do. Thank you to the team!

x1xizi (1 / 5 Point)

Went in for a pedicure. Staff are very friendly, but I left with a bit of polish on my skin, nails cut unevenly, nails not 100% covered in polish and one heal feeling a little sore (I think because dead skin was removed after only about 30 seconds of soaking). I found it interesting that my old nail polish was only removed after the dead skin removal, scrub and massage, would have expected that to be the first step. Quality just wasn't there for the very high price.

DaddyDeXiXi_mew (5 / 5 Point)

One of North America’s great hotels. Not to be missed is the 1608 Bar. A true classic old school cocktail bar.

babysexnitniine (1 / 5 Point)

Don't waste your money here! **Edit: Responding to the reply from the spa, I already did send my feedback to the email listed. 2 weeks ago. No response.** This is my first ever Google review because this experience was just so terrible (especially given the price) and neither the spa itself, nor Amerispa seems to care. It has been over 2 weeks since I emailed a detailed account of my experience to both the Manager of the spa and a contact at Amerispa (as well as filling out their form survey) and no response. I was not making any demands in my communication (refund, free services), though maybe I should have. Summary: - Though kind, the staff seems incredibly undertrained. -The "facial" I was given was unlike any I've had in the past and not particularly enjoyable. It involved my face being rubbed with dry fingers for an extended period of time, pulling my skin in strange directions, and, though we were in a dark room, my skin was never looked at under a light with a half-attempt at extractions. - Upsells were mixed in with options so there were surprises at the checkout - and when you are spending hundreds of dollars, the upsells just felt tacky. - Don't believe I was actually given the body wrap as advertised on their website. - Due to renovations, the spa is make-shift, not incredibly calming and just kind of awkward. - All those little details taken care of at spas of this caliber (ie charging this much) were forgotten. At one point, I was left naked in a room without a robe. Though in a glorious location and charging BIG BUCKS, I would save your money. Go to Strom Spa Nordique instead - much cheaper and a FAR more enjoyable experience.