Seelo22 (1 / 5 Point)

Sorry, Always do my nails there. They book last minute appointments. Always had great service there. But this time the girl who did my nails did not shape properly(asked for a square and got a nail cutter shape) and she kept being frustrated when I asked to reshape, so I shut my mouth at some point . It simply looked unfinished and got so many bad comments on my nails from literally every single person. Had to redo my nails in a different salon(last picture) where I had a proper square. ********* PS:(THE PICTURE WAS TAKEN A WEEK AFTER DOING THE NAILS NOT A MONTH THANK YOU FOR NOT TRYING TO UNVALIDATE MY POINT: THE NAILS LOOKED AWFUL). I am never the client to complain ever and I had great experiences before with the salon, but this is NOT OKAY. Be more focused on the work of who you hire because they don’t always do a good job!

tongy96647858 (5 / 5 Point)

This is my second time and I was scared the 1st, then got HAPPY with the result! But today w/my refill, I AM IN THE MOON! Mai, I just know I will be smiling all day and until next time! Rest reassure that my next pictures will be EPIC!! #DiamondGirl

Gasas_C (1 / 5 Point)

First 4 pictures are what I got, last picture is what I asked for. It pains me to write this review because the owner and the people working there were so sweet to me… but this needs to be said : I nearly hated my experience yesterday at PLTS. Obviously, this was my first time trying out Pretty Little Thing Spa. I was searching for a luxury nail salon and their IG pictures seemed promising. I reached out to them and I was very grateful that they had been so responsive to my Instagram DM and finding me an appointment for the next day, as I was having trouble making appointments with other salons. That itself left a great impression on me, but that was the peak of what experience was awaiting me. I don’t even know where to start. Firstly, to every car owner; good luck finding parking, because there is none. That’s not their fault, but the placement of the salon is poorly thought out : in the middle of a super busy intersection and residential street filled with one-ways and traffic. Secondly, the place itself was very chaotic. There seemed to be little to no organization (staff kept moving around, making customers switch from one desk to another to be able to serve other customers which I thought was very unprofessional, the woman taking care of me was also lost in her own material most of the time not being able to find certain tools or nail paint, etc.). Thirdly, and I don’t know if I was just unlucky and got the least talented aesthetician there, but the final result of my nails was barely anything like the picture I had shown her. I kept insisting that I wanted exactly what was on the picture (I asked for the simplest there is : an oval short french manicure!!) and she gave me all but what I asked. Shape was off (she gave me almond instead of oval), quality was off, french tip was off, nails were crooked and lifted, nothing was right. The worst part?? I noticed that she had started fixing the powder on the acrylics with my cuticles still intact and uncut. I jokingly asked her “you’re doing the cuticles right :)” and she said “no, we charge an extra 10$ If you want me to clean the cuticles” ?!? I have been to at least a dozen salons in my life and I have never ever (even in the most expensive ones) been told that the cuticles were not included in… nail care?? How does that even make sense? How can you put on acrylic without shaving down the cuticles?? And even worse… (and I don’t know if that was on purpose or not), but she did not put the dip-powder all the way down to the root of my nail, meaning that although my nails were FRESHLY DONE, they looked like they had been growing out for at least 1-2 weeks!! On top of all of this, the price was 70$! I tipped an additional 5$ only because I felt extremely bad. Now, I was made aware beforehand that that was the amount, but the final result isn’t even worth 30$ at best. Everyone in my circle was left dumbfounded and shocked by the result, and even more-so after hearing the total cost. To charge this much for a simple set of nails means to be confident that you’re delivering quality and service, which was NOT the case. This is unfortunately the last time that I go there and I definitely learned my lesson… I cannot believe these pictures are taken 24 HOURS after the appointment, it looks like it’s been WEEKS!!! Unacceptable for a salon with this pricing, and in general. Side note : The hygiene situation of the place and the tables where nails were being done was concerning.

17227mika (5 / 5 Point)

Very nice salon, they give quality service and they have very affordable prices. The quality of the nails are very nice. Been doing my nails since June with them and i’m never going back to my old salons. My nail tech Cindy always give me bomb design ideas and very friendly customer service. And my nails always last a little more than a month. Highly recommended salon guys !!

inthromanticlo_ (5 / 5 Point)

As a men, I felt welcome and good taken care

S7i5FV0JOz6sV3A (5 / 5 Point)

Honestly, it's a great place to do your nails. Unlike most nail salons, the staff is super friendly and efficient. They have a bubble tea shop next to them, so you can sip on your tasty drink and get your nails done. I've once gotten my hair done with them and didn't regret it!

Gasas_C (5 / 5 Point)

Super good quality nails and exactly what I wanted I am so happy!! Highly recommended

qinz223 (5 / 5 Point)

I've been doing my nails here for +4 years, The best in MTL hands down!!! From the customer service down to the nails techs!! Love them all!!