bilibili202 (1 / 5 Point)

Dear Theresa I am writing to provide feedback on a recent experience at Absolute Spa with my sons. While we greatly enjoyed our massages, we encountered an interaction that felt unprofessional and out of place in a spa setting. During our massages, my massage therapist suggested I use a nearby outlet to charge my phone. While it was charging, an employee, an East Indian lady with colored lenses, approached and, in an adversarial and loud tone, instructed us to “move” so she could place a customer’s suitcase in that spot. She did not ask politely or offer any courtesy, and instead pushed her way through, nearly colliding with us. It contradicted what her coworker had said minutes prior. I noticed ten minutes later that she had moved the suitcase to a different spot near the outlet, which gave the impression that her initial insistence was simply to move us out of the way. Her approach was very unprofessional and lacking in any sense of customer service. Additionally, I observed that the communication between this employee and her customer was unusually intimate for a spa setting, which left me feeling uncomfortable and raised questions about the appropriateness of their interaction. As a paying guest who spent $170 on services for my family, I expected a relaxing and respectful environment throughout our visit. I hope this feedback is helpful in reinforcing the professionalism and courtesy that Absolute Spa is known for. Thank you for your attention to this matter. Best regards,

pipi6899 (1 / 5 Point)

This was my second visit to this place, and it will be my last. I arrived at 3:53 PM and asked for a pedicure and massage. I was told I would be next after the client waiting before me and that they’d call me in half an hour. I returned at 4:40 PM but never received a call—instead, they called people who arrived after me. What’s the point of a waitlist if it’s not honored? The staff struggled to find someone available for my pedicure. If no one is willing to do pedicures and they only want to do massages, why even offer the service? I would have appreciated honesty upfront—if they had simply told me no pedicure was available, I could have gone to Premium Lounge instead of wasting my time waiting for a call that never came. Terrible customer service. I won’t be returning.

Mmpp6565 (5 / 5 Point)

I can't recommend Theresa enough! I came in with severe knots in my shoulders and upper back, and after just one session, I felt like a new person. Somehow she just knows where the knots are without me telling her, even though it hurts but it was worth the pain!! The entire experience was professional, amazing, and exactly what I needed before I head to my 5 hours flight. If you're struggling with muscle tension and have knots, Theresa is absolutely the person to see! HIGHLY RECOMMEND

BrunoRhodes (5 / 5 Point)

I had an aromatherapy facial today with Anastasia and it was possibly the BEST facial I have ever had! She was so attentive to my skin needs, and had hand/foot/scalp massages while products were doing their work on my face. It was AMAZING and I will definitely be back. Highly highly recommend!

chipei0312 (5 / 5 Point)

Bushra was wonderful. I had a 15 min massage and a facial. After being up since 5 a.m., it was a God send. She is lovely and has wonderful technique. Highly recommend.

CCTVPORN0 (1 / 5 Point)

I was so disappointed in the service or lack there of at the Absolute Spa in the actual YVR terminal. I had a 7 hour layover and was looking forward to pampering myself with a manicure; something I rarely do. I proceeded to have a conversation with one esthetician, and learned that none of the three on staff could perform a French Tip manicure. Discussion then continued to gel polish, another durable option. I even chose a colour. In that time, a walk in was accepted and well you guessed it, there wasn’t time now for my manicure. My name and number was taken, for a manicure in 30 minutes. I returned, eager for a manicure in 25 minutes. ‘Oh Hi’… I’ll see if we can do it (??). Meanwhile, this esthetician takes in a 30 minute massage walk in. The other esthetician comes out to say, ok, she can do it (as I felt her eyes roll). I shared that I was just in and discussed a plan and even chose the colour. I was then informed, still with no welcome or smile or gratitude for my business, that she couldn’t do gel as they were closing in 30 minutes and that it would basically be an express manicure. And I don’t have time to do your cuticles. Well, really?… well that’s ok I guess. I’ll pass. And shared that this has been a pretty bad experience. I have to say that I’m ok in not getting a manicure, as this is definitely a privilege. But, I’m just so disappointed in the service, lack of communication /organization as well as respect or gratitude for a potential client.

MrNIU2333 (5 / 5 Point)

I got a 15 min massage from Hannah, and it was pure joy. It is hard to expect much with the announcements going off, and people walking by, but it was bliss. I've had a lot of massages, and I can tell when the masseuse is phoning it in. You can feel that Hannah cares about her clients. Head towards Gate E84 and you can't miss it. The product she used smelled so good I had to get some to go.

yinyusaobi (5 / 5 Point)

Our flight was delayed so I was very stressed out, not anymore. Carmen just gave me one of the best massages I have ever had!