lkjh000003 (5 / 5 Point)

I recently visited Big Feet and had an incredible experience. Anna and Jimmy were exceptionally professional and attentive throughout my visit. Their expertise and warm demeanour made me feel completely at ease. They took the time to understand my needs and provided top-notch service, leaving me relaxed and rejuvenated. The facility itself is clean, welcoming, and well-maintained. The team at Big Feet values its clients and strives to deliver outstanding service every time. I highly recommend Big Feet to anyone looking for professional and effective care. Anna and Jimmy are truly outstanding, and I will definitely be returning soon!

ytsnow2013 (5 / 5 Point)

This Big Feet is truly wonderful. They genuinely care. Much attention and pride in work. We have been to many BigFeet locations and this one is by far best.

shashadejiao (1 / 5 Point)

When I called to make a reservation, the receptionist said they would arrange an experienced masseur for me. However, during the massage, this masseur answered phone calls and used their mobile phone, and their massage technique was that of a complete beginner. It was extremely infuriating, and I will definitely not come back again.

LlllxH_ (5 / 5 Point)

Came in with my partner for a foot massage and was served by Jimmy and Kevin. Excellent service, very personable and kind. We both left feeling very relaxed. We’ll be returning.

BrunoRhodes (5 / 5 Point)

Been years since I last came to visit Vancouver. After a long day exploring the city my body gave in. This was the first time getting a foot and neck massage here at Big Feet. Was recommended by a friend and now I strongly recommend it to everyone. Fair price, and a great massage! The staff were friendly and professional , felt like I got new legs when the session was done! Will def come back before I leave to Toronto!

CHUN_DX_3906 (1 / 5 Point)

I had a lot of problems while setting up the packages. They change their policies whenever it is to their advantage and they don't stand by their words. THIS IS DISHONESTY! THEY CAN’T BE TRUSTED. I had lost all confidence in their business tactics and no matter how good or cheap they are, it is not worth my while to go back! I bought 2 packages from them. I was told the package costed $610 which provide 12 sessions. I was told I could pay with credit card for all services and packages. I used 2 sessions to pick a good therapist (Mike). When I set up my first package after the second session, the owner William wasn’t there and the lady in charge that day insisted that the package be paid with cash. When I asked if I could pay with a debit card, she said no and I asked why, she replied: ‘No reason, we just like cash!’ So, I paid for this session with a credit card and set up the 1st package with cash next time. I got 12 sessions for that package. They sent a receipt to me after each session showing the total value of the package minus the amount they charge for each session used, showing a balance. Before I purchased the 2nd package, I called William and asked him if he would accept credit card payment, and he said: “Sure, we accept credit card payments for all our services and packages.” I paid for the 2nd one with a credit card. However, when I got the receipt I saw that the amount they deducted for each session was much higher than those of the first package. I asked William for an explanation. He was unable to explain and finally said that he didn’t understand the bookkeeping, he said that those numbers didn’t matter and that he would guarantee that I get 12 sessions. However, I was told that I had only 1 session left after my 10th session. I asked why and William held up the receipt and said: “See, your balance showed that it had only enough for one more session!” I said I should get 12, and he suddenly told me that they were doing a ‘promotion’ and he could give me a bonus of 2 sessions with the VIP package! Meanwhile, CoCo, who replaced Mike, interrupted to say: “The package must be paid in cash!” At that point, I felt cheated and really lost all confidence in their business tactics.

Carapela1 (5 / 5 Point)

I have been going to Big Feet for a while now and I recently had a body massage with Anna and she's amazing, she knows all the pressure points. I feel rejuvenated now!

hrEHrg1 (5 / 5 Point)

Wonderful service, very relaxing. Helen and Anna provided are lovely and very skilled. Great friend date idea :) I feel like I have new feet!