alittlethick (5 / 5 Point)

I recently booked a massage at Hand & Stone for my husband's birthday, and he couldn't have been happier with the experience! From the moment we walked in, the staff was incredibly warm and welcoming. They made my husband feel so special for his birthday, and the attention to detail was outstanding. The massage therapists were professional, attentive, and truly gifted at what they do. My husband came out of his session completely relaxed and glowing—he couldn’t stop raving about how amazing it felt and how refreshed he was afterward. The atmosphere was calm, clean, and soothing—exactly what you’d hope for in a spa. He really appreciated the extra effort they made to make the occasion feel special. It was such a memorable experience, and we’ll definitely be back again. Thank you, Hand & Stone, for helping make his birthday such a relaxing and enjoyable one!

LeeWc757 (5 / 5 Point)

I have been coming here for about 2 years now for massage therapy and about a year ago I became a member and I 'm so glad I did , for starters Christiana is absolutely awesome , she's such a great receptionist, always in a good mood and always smiling and always so very helpful with booking appointments and working around your time and schedule that works best for you , I know some people might think that's what they're soppose to do as a business but still , I still find it nice that someone is able and willing to work around people's busy schedule with ease . As for my massage therapist I was seeing Jim for awhile who has been away now for an injury and I was so worried that I my next therapist wouldn't be as good as Jim but I was wrong , Jim was awesome and I hope he gets better soon and returns but today I had Victor for the first time and I absolutely loved it , again just like Jim, attentive , kind and professional. Always checking in asking if pressure is ok , I really like the staff here . The place is always very clean , very welcoming , staff are very professional. I would definitely recommend this place for anyone looking for massage therapy or any other treatments. They offer a variety of different services . Once again I want to express my gratitude to the staff here for helping me managing my pain with their massage therapy and my sincere thanks to the front desk staff especially Christiana for always trying to work around my schedule .

mrs_xdf (5 / 5 Point)

Hands down the best massage clinic I’ve ever been to! I’ve been coming here regularly and every session is consistently amazing. The therapists are professional, intuitive, and really listen to what your body needs. The space is clean, relaxing, and always welcoming. It’s my go-to spot for stress relief and self-care—highly recommend!

a473190020005 (1 / 5 Point)

I had a terrible experience with Hand & Stone Mississauga Dixie and their corporate team regarding a serious incident during a laser appointment in October 2024. During the treatment, the technician mistakenly performed the laser over my tattoo, which resulted in a burn, blistering, and significant fading of the ink. This could have been completely avoided if proper procedures had been in place. 1. Lack of Proper Intake & Verification Process – When I reviewed the intake form after the incident, I noticed that there was no clear section to document tattoo locations, nor did the technician ask about them before proceeding with the laser. This basic oversight led to the damage to my tattoo. 2. Failure to Disclose Risks Before Treatment – I was only informed of potential risks after the laser session was already completed. By then, the damage was done. A responsible clinic should ensure clients fully understand risks before treatment, not after. 3. Lack of Accountability & Communication – After reporting the incident, I initially received an acknowledgment that the matter was under review, but after months of follow-ups, I have still not received a resolution. I provided a fair and reasonable request for compensation to cover the cost of restoring my tattoo, yet they have ignored my emails and calls. 4. Negligence in Handling Customer Concerns – The location claims they are “waiting for direction” from HQ, but HQ has remained silent. It has now been over three months without a proper response. No reputable business should take this long to address a serious mistake that resulted in an injury. This experience has been extremely frustrating, and I feel completely disregarded as a customer. If you're considering laser treatments here, be aware that if anything goes wrong, you may be left without support or accountability. I expected much better from a company that provides aesthetic treatments. I would strongly caution others against trusting Hand & Stone with laser services, as their negligence and lack of professionalism have been unacceptable.

wrmm5209 (5 / 5 Point)

This was my first time getting a classic facial here and I totally recommend and I would like to especially thank Jennifer for doing my facial today. She was very gentle and kind and explained each step of the process clearly and also recommended products that I could use to improve my skin. Very Happy with the place overall. Thestaff were very kind. Would definitely visit again!!

LeeWc757 (5 / 5 Point)

The experience at Hand & Stone Dixie is amazing. As you enter, Christiana and the entire front desk staff are warm and friendly. The office is always clean and comfortable. There is ample free parking. Dora is an excellent Massage Therapist. She knows exactly what I need to loosen tight muscles and help me relax. The pressure is always right. The atmosphere in the room is always calm. I would recommend Hand & Stone Dixie to anyone who is looking for a professional, enjoyable massage.

canghaiyiren (5 / 5 Point)

I received excellent treatment from Camelia. She gave me a thorough massage and also focused on the problem areas I mentioned and was able to relieve the muscle tension and aches. She is friendly, calm, professional and extremely knowledgeable. She made sure I felt comfortable the entire time. I am very satisfied and felt total body relaxation after the massage therapy. This location has great ambience and is very clean.

iridescenceyy (1 / 5 Point)

Terrible service by Althea. Went for a facial with her and she never asked first if she could do an upgrade during the facial, and she never advised that what she was doing would be an additional charge. Basically a scammer. She left the room many times during the facial and also never gave the complimentary massage. She was cleaning her equipment (for the next person) during the facial which was very unprofessional. Have done facials with Anissa before. she always massages my neck/shoulders during the facial and she has also never left the room or tried to clean her equipment for the next person while I was in the room.