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"Excellent service in a very clean environment. Nicole is always pleasant and does a great job. She even remembered my product preferences, and added the eyebrow waxing within my appointment. Recent visit for waxing services. Front desk also provided an overview of the Eminence sunscreen options. Online booking was smooth, and the weekly email was a good reminder to get ready for summer."

"Laura, was very attentive and thorough with my pedicure. As a new client, I was welcomed with a friendly and professional manner by the receptionist Keira. I was made comfortable in the spa room. The music was just right.it was a relaxing experience. The wax treatment on my feet felt so wonderful. My feet feel wonderful. Thank you."

"Very pleased with the experience I had with Karly today. The appointment was on time. The premises were clean. Karly was friendly and talented. The appointment went quickly (as desired) and was very high quality. The price was very competitive but the service way better than comparable places."

"This is a wonderful spa. I have been several times and the staff and aestheticians are wonderful. I usually have Nicole but I have also had Laura and Brie. All excellent and friendly. If you haven’t had a brow tint, try it! I really like it. On my next visit I want to try their facials. It is a great place to get pampered."

"I had a facial yesterday with Laura. It was customized to meet my needs, and I left feeling rejuvenated and pampered. The atmosphere is very welcoming, and I will definitely be back!"

"I went for a Brow Lamination with Nicole, BEST experience. Not only was she very pleasant and knowledgeable, but she did an excellent job! I have gotten so many compliments and I have referred everyone to Nicole. Thank you so much, and I will be back!!"

"Martha is my absolute go to for eye brow shaping. I've been seeing her for years and she's always attentive, caring and does a great job. Super grateful every time :-)"

"My husband and I went for our anniversary, and we each had facials, and both treatments were top-notch. Great service, as always."

"I had my first massage here with Dorothée, who was great. She took the time to assess and discuss my needs. She was attentive to pressure levels and comfort, and gave an excellent massage. She is a skilled massage therapist, and I definitely recommend."

"I had massage therapy with Malina many times and it is always a fantastic experience. From the moment I walked in I felt completely comfortable and at ease. She really took the time to listen to my specific needs and problems, ensuring that the sessions are tailored to my concerns. The techniques were excellent and every time I leave feeling relaxed, energized and rejuvenated. She creates a calming atmosphere and is very professionnal and attentive throughout. I highly recommend her to anyone looking for a skilled and caring professionnal therapist."

"Malina was amazing highly recommend her. super sweet, caring and passionate about her job and makes sure you leave feeling satisfied and more at ease. I left with a new back."

"I was referred to Massothérapie 13 from my step mom. And I'm so happy I decided to try it. I've had two sessions with Charlotte, who is by far the most sweetest and professional to help me. She is beyond amazing at what she does! I've had digestion issues since having my gallbladder removed in 2016 leading to inflammation and bloating that even with diet change and increase fitness have not gone away. Charlotte did one session of osteo for digestion which as you can see has assisted greatly. ❤️ 10/10 for professionalism, cleanliness and relaxation. I cannot wait to go back."

"Horrible experience, place canceled my appointment twice after me showing up. Unacceptable! Have a gift card and will not even use it ! Wouldn't recommend to anyone."

"I have been seeing Melina for a few months for different types of massage treatments and have been very happy with her service and results. She is kind, caring, professional and very knowledgable. It is always a pleasure to be treated by her , I highly reccomend! :)"

"My family and I have been going to the clinic for several years now. A team of amazing professionals who are always available to help when needed and within a quick/reasonable delay. My kids have also gotten treatments and awesome results we're shown. An example last week my son had trouble walking and within an hour he felt better. I truly believe this is one of the best clinics on the North Shore. Thanks to the team but mostly the owner. :)"

"I've been going to this place for more than 4 years and it's the best. The therapists (Diane, Christine, Sylvia and Dorothée) are so professional. Every time I go there, I'm so relieved. Their expertise in addressing my issues (stress, back problems, shoulders pain...) is just amazing and exceed my expectations. Many thanks"

"I’ve been a regular here for at least a year. I just had the worst experience yesterday with their new therapist. The therapist applied so much pressure that caused discomfort and pain despite my repeated asks to reduce force. The whole experience felt so bad because the therapist also kept telling me what’s wrong with my body: I either ate too much fried food, drank too much cold water, or there’s something wrong with my pelvis. At the end of the massage I asked for a hot towel to clean the excess massage oil she applied, but the therapist refused and said she intentionally kept that much oil because my skin is too dry. I feel so deeply offended."

"I really like the environment here. It is so clean and comfortable. The front desk is always nice. Price is reasonable with such good service."

"I recently visited for a couples massage and unfortunately, it was by far the worst experience I've ever had. Both my partner and I requested repeatedly for lighter pressure, as the massage was far too intense, but our requests were ignored. The therapists spoke very little English, which made it difficult to communicate our discomfort. At one point, they even elbowed our heads, which was not only painful but felt unsafe. Despite these issues, we decided to cut the session short from an hour to just 30 minutes, as the pain was unbearable. What was particularly concerning was the lack of understanding of the difference between light and deep pressure. As a therapist, it’s crucial to know how to adjust pressure appropriately—continuing to apply excessive force, especially when the client specifically requests otherwise, can lead to serious injury. Unfortunately, that's exactly what happened here, as both my partner and I had to use muscle relaxants and apply cream afterward to help manage the pain. To make matters worse, at the end of the session, they asked if we wanted to leave a tip, which felt highly inappropriate considering we had to cut our time in half due to the poor quality of the service. I would not recommend this massage to anyone and strongly advise that therapists understand the importance of adjusting pressure to avoid causing harm to their clients."

"Always been treated nicely，after 2,3 sessions my injured shoulder getting much better. the therapist lucky is the best ever provides extraordinary service."

"I have been getting massages at Zen Thai since it opened and always recommend it to my friends. I love this spa because it has many professional and skilled massage therapists."

"Great service and professional massage therapist. I’ve been here for a long time. Enjoy the relaxing atmosphere as well!"

"The massage therapist Cici is excellent. Her deep tissue massage helped my lower back pain a lot. Thanks Zen Thai!"

"good service and very relaxing!"

"Lumi frequently has RMT massage specials. Their RMTs are professional and do a good job. Came here once for the bath/therapeutic tub experience with friends. It was clean, and fun for photos. Convenient to have the shower in the same room (except the glass frosting could have been heavier...). The snacks were a bit odd, but the tea was good. Customer service is always speedy. They're awesome!"

"The overall experience was average. Experience was different than advertised on Tik Tok. No japenese kimono or calligraphy. Wish there were more options to choose the food menu to cater towards different customer wants instead of vegetables, nuts, and a side of ranch. The cleanliness could have been better, especially in the corners of the shower."

"First time trying a Japanese inspired spa and the milk bath was so hydrating and a really relaxing experience with light refreshments and a calming atmosphere. Especially the aesthetic of the plants. Customer service was great and the staff were very welcoming! Definitely would come again especially during the winter season."

"Good ambience and customer service however I’m not sure how the bamboo tub can be properly cleaned when there’s tape all inside the tub. Also, misleading with the snacks provided compared to the influencers’ posts. The tea that was provided was good. Overall, I’d only go during the promo pricing otherwise it’d be too pricey."

"Had a wonderful and relaxing time. My room was very clean and the water perfectly warm. Would definitely visit again."

"I had a wonderful time at Lumi Spa with my family. We went for the Red Maple Room Milk Bath experience. It was such a unique and fun way to spend the evening together, relaxing in a cozy, serene atmosphere. Lumi Spa made sure we were comfortable, offering us tea, snacks, bathrobes, and slippers, which made the whole experience even more enjoyable. The attention to detail and the soothing ambiance made it a perfect night of bonding and relaxation for all of us. Definitely will be coming back soon!"

"If you’re looking to spend a relaxing day then Lumi Spa is your go to. ???????? The whole place screams aesthetic???????? I absolutely had an unforgettable experience. From the moment I walked in, I was greeted with a welcoming atmosphere. The traditional Japanese decor and calming ambiance instantly put me at ease. The Hot Milk bath treatment was outstanding— leaving us completely refreshed and stress-free. The rooms are designed so beautifully with different themes to choose from. Not only that, there’s so much to do within the room but I’m not going to spoil it for you. The staff was professional, attentive, and incredibly friendly, making sure every need was met. They also offered to click pictures! ???? Don’t forget to try on their traditional tea. Got to know some interesting facts ✨ Overall a 5/5 experience ⭐️"

"Entering the facility was a nice zen feeling. The staff were friendly and helpful. Went here for a massage and even though I didn't do an RMT massage it was still decent. I am a bit hard to please because when I want deep tissue I need it pretty deep to feel full enjoyment but for what it was worth I would recommend. Next time hopefully I get to try out that bath spa room experience they're known for."