Jessica99sxx

"I really enjoyed my two visits to Japanese Scalp Massage in Citizen Salon. Figgy is very knowledgeable and kind, I would recommend this place to anyone who has been struggling with their scalp or hair. I personally do not understand the negative reviews I’ve seen posted, but just remember when you read those negative reviews, this is one woman taking in many clients a day without proper breaks and doing the best for her clients. A little kindness goes a long way in life."

"Feb. 20, 2025 Today's apt EXCEEDED my expectations. Figgy was very friendly, professional, and personable. She explained what was going to be done during my massage, took precautions due to my having an allergy alert, and ultimately pampered me. I will definitely be going back for more apts in future"

"About a week ago I seen Figgy for a scalp hair analysis. I really enjoyed my time. It's not just about hair, it's about all of you. If you are a deep person looking for the energetic reasons (the real reason beyond bad products/diet) for why your hair isn't what it could be, then Figgy takes you there. We had some deep conversations on facing the things in your life that are scary (tough conversations) but are necessary to free up your life force energy (which shows up in your hair). Really good soul conversations. I like that she used gloves, even though the sensation isn't the same, it's actually much more hygienic than your average salon experience where someone quite literally scratched someone else's head with their finger nails and then yours .... 5 stars, Figgy!"

"This way by far the best service I’ve ever received!! My best friend and I went for the Japanese scalp massage and hydrojelly facial and I was so relaxed I fell asleep for the first time ever! Absolutely worth every penny! Do yourself a favour and book one immediately. Very comfortable, clean, professional and serene."

"I booked this service in January 2025 with the intention of some relaxation and self-care. I have have very healthy scalp and great hair, so I wasn't in need of any dermatological treatments beyond moisture on account of Calgary's dry climate. The client experience was underwhelming, there wasn't any effort to explain what the service was all about for a first time visitor or any efforts to make for a calm and welcoming environment, similar to a massage. Offering this service in a salon environment over a massage clinic/spa has an impact on the overall vibe going into the experience. The initial scalp assessment with a magnifying machine seems gimicky, she's barely looking or paying attention to sectioning the hair. The equipment did not seem clean nor did she disinfect it before or after I used it. I was 100% expecting more of a head massage, like you get when your hair is washed. What I got was a sprinkler on my head and hair for almost 45-50 minutes, my hair washed, and some abrasive tools used to treat my scalp. I dozed off a few times but some of the tools were sharp and startled me out of sleep as soon as they touched my head. At the end of the service, the room REEKED of that "perm" smell, like burnt or chemically treated hair. I commented on it and assumed it was possibly another salon in the same area. She sprayed my hair with something in a pink, Dollarstore bottle and dried my hair with the same effort as a mom drying her kids hair after swimming, and it was still damp. I was 100% expecting a stylist blow out. When I left I looked at my still damp hair in the mirror and realized that not only that awful smell was MY hair, but that it was BONE DRY, as in...whatever had been used on it stripped my coloured hair and left it dry as straw. I didn't want to wash it again that day for as long as it had been in the water with who knows what on it. I slept on it over night after putting some hair oil on it. I washed it the next day and as soon as it got wet and when I applied heat tools that awful perm smell came back, so bad. It took me 3 weeks to get this smell out of my hair and restore moisture and tone to it with conditioning masks and toning conditioners. When I reached out to ask what the product was that she used on my hair and to inform her of my experience, she refused to answer as to what products were used. I just wanted to check the ingredients list and discuss with my hair stylist so I didn't further damage my hair. I didn't ask for a refund, just information and she stopped communicating completely. When I booked the service, I selected the one that included a face mask, but she "didn't receive her delivery that day" so I was supposed to get a "voucher" for a future visit. Now, I'm so glad I didn't have anything applied to my face. When I let her know, I suggested offering differing treatments, as I didnt need a chemical treatment and would have benefitted from a moisturizing treatment/mask. She just kept repeating they were dermatalogist approved/grade product...which is fine but you need to know how to use them. Anyway, I would not recommend this service for anyone with colour treated hair, dry hair or healthy hair and scalp. I think this is better suited for people that have scalp health issues and possibly close to a medical treatment...but the provider just doesn't have the essential knowledge to safely use these chemicals."

"This was such an amazing experience. Figgy is so extremely knowledgeable about her craft and everything that goes along side with it. She gave me so many amazing tips on how to up keep after my service. I would HIGHLY recommend booking an appointment"

"This Japanese Scalp massage was a gift to a friend. Figgy, the therapist is lovely, very courteous and made sure we were comfortable. My friend said it was 10/10. I will go back so I can try it too. Thank you!"

"Figgy greeted me at the door, was attentive, knowledgeable, cared about her client’s needs, made sure I was comfortable, and gave me an excellent massage. The scalp massage was very thorough, detailed to the core with the right amount of pressure applied throughout. It was very relaxing, and Figgy communicated extremely well on what to expect throughout the process. She’s an excellent entrepreneur, found a great niche business, and was willing to take the risks and now it’s paying off. The customer experience is superb."