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"I really wanted to give this place another try . $180 for a mani and pedi . The cuticle work was horrible , the shape of the nails are all different. This place is just not for me ."

"I had high hopes going to this spa rather than a “nail bar” it started off with the woman slicing my finger open with a file. It’s a pretty deep cut that bled. She said “oh well this file is for pedicures” (umm ok so why are you using it on my hands?!?) my finger hurt a lot from the slice, it’s deep like a knife cut. Then she painted about 4 nails before she realized she didn’t have enough polish of the colour I asked for to do my manicure lol so why not decide that before you start?! So I picked the most basic thing so I could just get out of there. The “hand massage” was about 30 seconds per hand. She constantly was wiping her nose on her arm then also blew her nose with a tissue and gloves on but did not change her gloves or sanitize her hands. The nail clippers on the towel also had Simone else’s skin in them, gross. I wanted to say something and I should have but I hate making a big deal so I didn’t. I came for a calming spa service and was in pure anxiety the entire time from the get go. The 1 star rating is for the spa manager who gave me my service for free which I did not ask for so that was kind. Awful experience. I suuuuuure hope I don’t get an infection from the cut and unclean tools. Better off at the nail and a few doors down ladies!!"

"I had a facial appointment with Deslyn and she is so good humble and experienced with her technique. It is very good experience at this place with her and it is my first visit ever and I will definitely go again to her and have her excellent experience and techniques she use on me . You Deslyn"

"I am seeing Veneita for massage and she is really great in her job. Would recommend her gor sure. I took one star away because sometimes the receptionist will keep calling to change appointment time which is really annoying."

"Went in for a Pedicure after debating about it for months. Couldn’t have picked a better Place than Skin Concept and Jasmine to help me. She was awesome with service making me comfortable and making my feet better. I recommend her to everyone out there. It’s very reasonable price too. Way to go."

"Very lovely experience. My spa lady Deslyn was absolutely great. The atmosphere is super relaxing and welcoming. 10/10 will be going back again."

"What a poor experience. Worst possible receptionist left me on hold for 10 minutes when I called into see if I could get an appointment. Had to hang up and call back again. She didn't even bother apologizing for keeping me on hold for 10 minutes. Then she had the audacity to demand my credit card number to be put on a wait list. Extremely poor experience."

"Came for my first ever massage, and I was greeted right away, quickly set up with my first time visit questionnaire in a separate room and then straight over to get changed. After I was escorted to the massage room I was told the instructions and immediately in a zen state with a soft lighting and calm music. The massage therapist was nothing but great. I was also super impressed with how nice the place was, I was sceptical because it was close to home and just on Scott road, but they definitely make you feel like you’re somewhere fancy. Thanks skin concepts! I’ll be back and I’ll be recommending you!"

"I recently came here with my Mom and Sister for a Spa day and the entire experience was excellent. Everyone was so welcoming and constantly checking in to see if we needed anything, water, tea etc. We were able to use the pool, hot tub and saunas prior to treatments which we really enjoyed. The change room is large with towels at the ready and we were provided with robes, slippers, and a key for the lockers. Brooklyn was my therapist, my facial and pedicure were incredible. The beds for facials/massage are so comfy with the cosiest blankets, and the chairs for the pedicure fully recline, so so comfortable. We also had lunch between treatments, I was surprised we were able to choose from several options for our included 'light lunch'. The salad with candied walnuts was super fresh and delicious. Highly recommend the Spa at the Grand."

"The good...Amazing rooftop pool and hotubs with views of lake!! Suite was large and well equipped with everything needed. Our balcony overlooking the small cove with restaurant below. We also loved the complimentary bikes. Staff was wonderful at attending to our needs and making sure we were taken care of promptly. The bad....Our room had not been cleaned properly as there was tons cobwebs all over the windows in the bedroom, a lightbulb was burnt out in kitchen and they had to come fix the TV and Fireplace. The central A/C rattled soo loudly in the second bathroom it was difficult to sleep. Also, you could hear the music and people at the restaurant until after midnight every night. Room was not adequately sound proofed. Could also hear people above a little bit. No housekeeping staff either to clean out room and make the bed if we would have liked. The pool bar was not open either. I would consider staying there again we can get better room."

"I'm going to give this spa a 5/5 stars my partner and I went for a 4 hour spa service called "the two of us" for my birthday. It was great the massage was amazing, facial was great I fell asleep, we got pedicures, lunch included, and a couple of added drinks at a reasonable cost. My partner was equally as impressed with his experience he said he almost fell asleep at each station. The only hick-up was when we finished the massage because the massages are separate I got taken to the Sauna and he got taken to the lounge of the spa for our lunch (left at separate times so we missed each other). By the time I had enough of the sauna and went to look for him the he was finished eating and my food was cold. That was honestly the only hick-up, all of the girls were great, they made us feel relaxed and welcomed."

"Great services - their tech really pay attention to details. I received a 90 min facial + hands and lips treatment as well as a 60 mins massage. All were wonderful. My only complaint would be that they share their locker area with the hotel pool guests. It doesn't feel like a spa in that area... No toiletries products, no attendant cleaning this up, etc.The showers are like gym showers. They have their own resting area with different fruit waters, tea and coffee but you have to walk in your robe and slippers across the pool area to get to it. They can accommodate with a good and drink menu and order for you to have once your services are completed."

"Perfect! We’re staying at the hotel for my husbands conference so I decided to use my spare time for a massage. It was a 45 min relaxation massage with Courtney. I explained my issues with my neck and shoulders and they were certainly addressed! It was so amazing! The pressure was perfect, the experience fantastic. The rest of the staff were also friendly and helpful. I would highly recommend this spa!!"

"My mom and I were there to celebrate a birthday; the treatments (massage, facial and pedicure) were all great. We were both made to feel special the whole time we were there - greeted warmly when we arrived a bit early and then as we left a few hours later (feeling very relaxed)... when I went to get the car, Jamie escorted my mom to the lobby. The facility was very comfortable, clean, quiet and restful. I highly recommend this spa."

"My husband and I went there for the Couples Special 4 hour Spa Package which included a couples massage, pedicures, facials and also included an awesome lunch. The staff that worked there was awesome, welcoming and very professional. However, the atmosphere of the Spa itself left a lot to be desired and there for I will not be going there again. The facilities were outdated and cramped. The noise from the pool with screaming kids was intrusive while getting our pedicures done and you could also hear the receptionist talking on the phone the whole time. The room where we ate our lunch was the waiting room which was full of people coming and going and crowded and most defiantly not relaxing to say the least. The worst part of all was you had to share the only cramped for space change room in the spa for both men and woman that held one shower and one toilet, so if its privacy and "ZEN LIKE" atmosphere you want, don't go here..... forget it!"

"We had the best couples massage of our lives at this lovely spa. A beautiful atmosphere, with masseuses that knew what they were doing. Loved having access to the indoor and outdoor pool facilities after our massage! Highly recommended."