xizi1840 (5 / 5 Point)

I went for my first ever massage therapy appointment with Kylie. I was a little nervous at first but Kylie was very professional and made me feel very relaxed talking to me about everything she was doing. She suggested a few things I could do to help with nerve pain. Thanks Kylie for making me feel comfortable and for the great massage. Made my second appointment before I left. So happy.

aiyeyej (5 / 5 Point)

I got massage by Cate. It was one of the best massages ever. Cate is very professional friendly and knowledgeable. She is proud of her work and very much interested in treating your issues! I would recommend her to everyone and overall a great experience for me and my wife at Jenna Birtch Massage Therapy located at Richmond & John in London Ontario. Thanks Cate!

yihaoze1 (5 / 5 Point)

Got a prenatal massage from Tara and she really knows what she is doing. Environment was clean, relaxing and comfortable. Table was warmed perfectly, she was very flexible when it came to my lack of mobility and had calming sounds on during the massage. I highly recommend going here for your prenatal massage needs!!

olie87035 (5 / 5 Point)

I got massage by Cate. She was excellent. Very professional and cares a lot about her work. She made a plan to treat my injury. I left feeling so much better. Overall a great experience for me.

XiaoLuJiang86 (4 / 5 Point)

Received one of the best massage from Tara , very professional and relaxing . Booked more appointment. Reason for 4 ???? the cleanliness was a bit mess and table was noisy. Other than that great experience for first time trying. ????

0_shufen36 (1 / 5 Point)

Well, this was a super disappointing experience. We booked with Jenna via e-mail as new patients. When it came time to the day of massage with 'Ashley' - 2 hrs before the appt, Ashley called to cancel stating her child was ill. Understandable, stuff happens - not happy they had no back up person, but whatever it happens. She rescheduled us for Saturday, but we never got a confirmation e-mail or phone call so it's quite likely she never bothered to notify anyone in the office. We show up Saturday - and people can be heard in the house and kitchen, but no one comes out to greet anyone. No one comes out after 10 more minutes and finally, it's passed the appt time so we leave. No one calls us. No one e-mails. I call and get no answer. I e-mail Jenna to tell her whats happened, and to cancel future appointments? She doesn't even bother responding or apologizing. I gave her a full week to respond before coming to write this review. This is garbage customer service and garbage organization.

GUbqnci959WFNKH (5 / 5 Point)

I had my first cupping session ever with Cate and it was the best. She was so considerate and careful and so professional. I was late (I could not find parking and I got lost) but Cate accomodated me and ensured that I left with much lesser pain that I had gone in with. Thank you Cate!

moli_huacha (5 / 5 Point)

I saw Cate for the first time today. I have received many, many massages in nearly every province and territory. This was HANDS DOWN the best massage I have had. She did cupping and fascia work and I feel amazing. You will not be disappointed.