bjdent (3 / 5 Point)

End of experience was rushed because we didn’t know what time they closed and no one told us that they were closing or gave us a warning that they were closing in 20 minutes, etc. The manager allowed us more time to do the sauna because we hadn’t done it yet and there was no awareness or heads up that they were closing soon. I appreciated this and only took a few short minutes in the sauna and went to the front to pay while my friend chose to take more time in the sauna before showering, etc. The manager was very unprofessional and the situation was handled poorly. She had a rude temperament & she made a comment about my friend who was still getting dressed in the back as I waited in the seat at the front area. She said aloud but not directly towards anyone.. “She also says that she’s been here many times so I don’t understand how she doesn’t know”. I sat there watching and listening. I said “I’m sorry, I didn’t catch that. What did you say?” Because I was unsure if she was talking to me, or one of the other employees and she said “oh nothing.” I felt very uncomfortable and even though I had a great massage, it ruined the overall experience. The customer service really made this place not worth the 200 sum dollars that I paid. After being so relaxed which is why we went to the spa in the first place, I was shaking and felt very stressful knowing that she was visibly upset. It tarnished my experience and for the price I was very displeased with being rushed. If you see on my chart I already suffer from anxiety so the tension towards the end added to my experience not being pleasant. The tension from the blonde lady who I think may have been the manager caused me great anxiety after my services. I would like to request a refund but I felt uncomfortable complaining because with the catty atmosphere I didn’t think it would have been matched with professionalism or fairness. I just will never go back to this place. She mentioned that they switched systems so my friend's previous data and information was not stored and she was upset that it took extra time to add her insurance to the system which was also not our fault. I believe they close at 5 on Saturdays. Around 6:10 we left the building. I understand that this was an inconvenience to the staff. I was frustrated myself. I just would have liked it to be handled differently because It was my first time there, and I was unaware of the timing for closure. I would say it is a great place. The massage was wonderful and the snacks were great. However, make sure you stay on top of your time while relaxing to fit everything in to avoid going over time if you book their last time slot for the day.

Gasas_C (5 / 5 Point)

Why can I only give it a 5 ????? I want to give more stars!!! Samantha Rocks! I absolutely loved my facial. It was so rejuvenating & relaxing. I also learned about my skin and what I should be doing. A truly lovely experience from start to finish. I'm so glad that I chose to celebrate part of my 50th here.

Doggy_ALY (5 / 5 Point)

Had the Utopian Royal Massage today with Jasmine- highly recommend!! It was incredible, I left feeling so relaxed. My appt was midday so it wasn’t very busy thankfully. Everyone was very pleasant and the facility was very clean. It was expensive but it’s nice to treat yourself every now and again :)

cy_coke (5 / 5 Point)

At Spa Utopia Langley location, the services from start to finish is excellent. My massage therapist was attentive to the specific areas of my body, with the right amount of pressure. When my session was completed, I felt so relaxed. Thanks for a great experience.

TongtongQVQ (5 / 5 Point)

I had an excellent first experience today. I had a facial. Little did I know the facial include a scalp massage, neck and shoulder massage and arm massage. It was such a treat. My masseuse, Christine, was thorough and well practiced. Every movement was intentional and lovely. I will definitely request her for a service again.

Baochaoxiaosu (1 / 5 Point)

My husband has purchased several gift cards here in the past couple of years and after my last experience I have told him never again! On top of the prices being quite high, this spa that is always overbooked with patrons will leave you quite dissatisfied. They encourage you to use these other amenities included in your treatment, however the changing room is often filled with 5+ women waiting to use one of the areas to change, waiting on the toilet, or waiting on your turn to tiptoe toward your locker to retrieve your items. The snacks and beverages will you leave you with even more disappointment. My last “massage” was horrible. I booked a 75 minute massage, the woman talked through the entire massage and then ended it 30 minutes early only to sit there for another 10 minutes giving me advice on what she does for her sore shoulders. It was not relaxing, the entire experience was AWFUL! I let the front desk know and they just changed the prepaid massage from the 75 mins to 50 minutes and gave no apology. They said I’m not sure what happened, I’ll talk to the massage therapist. I will NOT be back.

TPwangpaiTG (5 / 5 Point)

Amazing first experience! I went there (37 weeks pregnant and super uncomfortable) for a third trimester full body massage, as well as a pedicure. Staff was very helpful and professional, and made me feel welcomed. It might seem a bit costly but you get your money worth for sure! If you want to be truly pampered, this is so worth it! I had Nicole (RMT), who gave me the best massage I've ever had. She used perfect pressure, worked all the spots I needed and made me feel comfortable- even despite my huge pregnant belly. And Bethany (nail technician) did a fantastic job on my disgusting, and ticklish feet haha. And was very nice to chat with. I definitely recommend both for your services! ???? I will be back!

L90y2N (5 / 5 Point)

I had an incredible experience with Laurel and the designed for you massage! Very relaxing and it was amazing using the steam bath as well. Great place to treat yourself!