ninuo999 (5 / 5 Point)

Wonderful experience, ambiance and overall day at SpaZen. Betty is super sweet and helpful, always welcoming you with a warm smile and going out of her way to ensure you have a pleasant experience. All of the estheticians were extremely professional, knowledgeable, and extremely talented. Huge shoutout to Cori, Ami and Ingrid especially for their above and beyond efforts to provide an unforgettable, zen and relaxing experience. Very tasty lunch options provided from Aroma Espresso Bar. Totally recommend going full out, treat yourself! Second to none service, not only did we get to customize our day completely it felt as though we were completely pampered the way everyone went out of there way to accommodate us. Very intimate spa experience compared to larger spa settings - which we prefered, the complimentary tea paired with the jacuzzi and sauna was so relaxing! Thank you so much SpaZen for a memorable experience, we'll definitely be back!

zhinankong163 (5 / 5 Point)

Had a wonderful experience yesterday with SpaZen! First time going and went for a relaxation (non-rmt) oil massage. The staff are kind and friendly! Chose Eucalyptus aroma for the oil massage and was so relaxed, I fell asleep during it haha! Thank you to Evina for being a wonderful massager! After the massage, I had access to the relaxation lounge, large jacuzzi pool and sauna! There was water and tea served which helped me hydrate post usage of the lounge. For future guests, the sauna room can comfortably fit 2 people and don't forget to hit the jacuzzi button to get the jets on ???? 5/5 experience, will definitely come back again! ????????

BymCp (2 / 5 Point)

Came here for a girls spa day and was left disappointed. Firstly, the whirlpool wasn't working & that was the whole point of us going! The sauna fit 1 person, I kid you not. I guess you could squeeze 2 people in there but it's a TIGHT fit. So we had to take turns in the sauna, one at a time. We all got massages, but the massages were therapeutic and definitely not for sore muscles. Also, I ended up getting a terrible allergic reaction to the massage oil used - I had welts for 2 days. That's never happened before at any other spa. The spa itself was clean but very small. The changeroom had 5 women in it, and it was too crowded. I likely won't be back.

i_got_censored (1 / 5 Point)

Update: worst spa experience - Just did a spa package at the Elmwood and the comparison is non existent. THE ELMWOOD was amazing and also had a multicultural INCLUSIVE group of staff members.. Again management has done nothing to change this extremely racial experience I had. Which will leave me to never using this spa or recommending it again! Internally training is a poor excuse of handling the situation because the victim (me)still only reaped the poorest experience your spa could have offered. Speaking with management was no help. Sure.... Jackie was apologetic, she mentioned additionally training would take place, but all in all.. it was an awkward conversation; she invited me back but there was NO mention of any compensation until I brought it up... A "discount" was offered but at how much? WHO knows. I am so unpleased and turned off, and definitely do not want to waste my money coming back for the same awful service.. not unless the same package (my mom bought 2 as a gift!) is offered to me to make up for my time wasted the first time. If Jackie is the one training people... I understand why service is the way it is.... I have been dealt with in great ways... and poor ways.. this was one of the poorest.. she did not want to work with me .. Jackie is business orientated .... not customer. I would like to come back and be offered the same package at no cost... Again I repeat, go elsewhere if you can.. PREVIOUS REVIEW: Spa: overall the spa was nice, clean, and had a consistent theme going. On the smaller side - accommodates 3 people at a time it seems (3 massage rooms, 3 manicure/ pedicure chairs, etc)… I was the only person there at the time and couldn’t imagine being there with other people would of been congested and too much to me. Massage: relaxation massage was okay, have had better; was slightly inconsistent, what was done on the left side and the right side was totally different and random at that. The music stopped a couple times and I was in silence… eventually it was turned back on, the massage chair was extremely squeaky and made noise during the massage. Facial: the facial was nice, no complaints the products used left my face feeling clean and fresh! Manicure: my entire manicure was done with latex gloves on which was really weird and uncomfortable… The scrub wasn’t lathering into my skin properly because it was being rubbed in my the gloves… my entire spa session was done with no gloves on so why now.. I kinda of wanted to get up and leave, didn’t want the manicure. I chose the colour I wanted for my nails and she actually told me it was too close to my skin colour….. (Very brave statement to make in my opinion! Also an opinion I did not care to hear). She continued to tell me.. she is someone who tell they’re clients what’s going to make them look pretty…. To top off the “lovely”service, my cuticle oil was put on by a fully dressed (coat, boots, scarf, hat) and ready to LEAVE spa therapist, who’s last words to me were “I’m not trying to rush” …. (Note: it’s March 4th, the day it dumped snow, I understand you want to get home.. but I came down here in the same weather conditions you did…. and it made me think if service is always like this or service was like this because I came down on a snow day!) I was going to use the amenities they had but decided to LEAVE because it seemed like I was holding the spa up or something…. and had a sour taste in my mouth… I tipped out of decency, but I am turned off at the service that can be provided now a days.. it was beyond poor save your money! too expensive for what’s offered.. To add a few more comments: 1. I was sent an email at 2:50pm reminding me about the 24hour cancellation policy, (my appointment is 2:45pm tomorrow… thanks for sending me a timely reminder 5 mins after the 24 hour mark…) 2. When I arrived at the spa, the front desk was dealing with a bill discrepancy with another guest that was just leaving, ekkk

haixiude_baobao (5 / 5 Point)

Great massage therapists, super friendly receptionists, and nice warm tea offered with your massage. Super grateful you can use the hot tube or sauna before or after your massage. It really adds something special to the whole experience. Will definitely be coming back

Body4Cash (5 / 5 Point)

I had an absolute wonderful experience here while visiting Toronto. Very professional as soon as I walked in the door. Every room and hallway I entered was neat clean and beautiful. My massage was extremely relaxing. I will definitely be back to visit!

PickPi8_ (5 / 5 Point)

I had a Bachelorette at the hotel and we all made use of the spa. The staff was friendly, professional and did a wonderful job with our services. I got a facial and body wrap and felt very rejuvenated after. The spa had a nice jacuzzi, sauna and tea available! It made for a very nice time.

wiwisuowei (5 / 5 Point)

Booked a service for my niece and I for her Birthday. It was the first time at a spa for both of us. The staff were helpful from booking to being there. Will be recommending for my friends that visit Toronto.