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"I recently visited for an Aquabrasion facial and wanted to share some honest feedback. While I had high hopes for the treatment, I was a bit disappointed with the overall experience. The space itself didn’t quite meet the expectations I had for the price point-treatment rooms felt a little tight, and my session was frequently interrupted as the aesthetician stepped in and out to bring equipment, which took away from the relaxing atmosphere. Post-treatment, my skin felt flakier than before and unfortunately, I started to break out the following day. I also think a bit more communication would have improved the experience. I wasn’t informed about what steps were being taken during the facial—like extractions—so a quick heads-up would’ve made me feel more comfortable and prepared. Lastly, I felt the skincare sales were a touch on the pushy side. I do believe with a few adjustments, the experience could be much more enjoyable. Clearer communication during treatments and a more seamless setup in the rooms would go a long way."

"Pure & simple is the only place I go for facials in the world! They are the absolute best! I only see Negar because she is without a doubt the best in the business! I have sent my sisters and friends to her too! She is truly an expert at what she does and I always look forward to catching up with her! The pure and simple products are also amazing and I use them at home all the time too!"

"Had a really wonderful experience with Negar during my facial. She gave great skincare advice and was not pushy with any additional services or products. She also gave the best massage. Very happy with my visit!"

"Aga is amazing! She is super friendly and so knowledgeable about skincare. 10/10 would recommend coming here!"

"I have sensitive, dehydrated acne prone skin and my skin has not been great. I booked a facial and Mitsumi attended to me! She was so careful and knowledgeable and the entire experience was very smooth and nice! I left having visibly less bumpy skin and she opted not to pop the deep red ones which was a good decision because after the facial, the purging eventually brought it out without any extractions. The whole facial was gentle and hydrating. I definitely left feeling much lighter and happier! Thank you Mitsumi ????????????"

"Got the facial while I was on vacation and it was such a treat! I was greeted with their tea of the day to warm me up from the chilly wind. Their staffs were welcoming and friendly. Most of all, Anna, the esthetician who performed my facial, was awesome. I just wanted a facial but didn't know which one would be good for me so she did a skin analysis and recommended a couple of options. I went with the glass skin facial with the aquabrasion add on. She reassured me that my skin won't be red after or the products used will be very gentle and she was right. I didn't feel a thing and fell asleep multiple times! I especially liked how she walked me through what she was doing and patiently answered all my questions. My skin felt so smooth and glowy after I was ready to continue my day after with no downtime. Will definitely visit again when I'm in Toronto!"

"This was my first facial and I’m definitely coming back! Anna did the super-hydrating facial with the aquabrasion add on. She was amazing! She guided me throughout the treatment which was relaxing, educational and fun!"

"Did the IPL facial, was a great experience! Person at the front who did the booking/check in was very friendly and Diana was very detailed/friendly as well! Highly recommend. They reduced my price as I didn’t require the full service, which was great to hear not every place would do that."

"I just wanted to take a moment to express my sincere gratitude for the amazing experience I had at your spa. From the warm welcome to the relaxing atmosphere and the exceptional service, every detail was perfect. A special thank you to (specific staff member, if applicable) for their professionalism and care. The [specific treatment or service] was truly rejuvenating, and I left feeling refreshed and renewed."

"good service，very clam and relax！thank you Judy！"

"The comfortable room has a friendly feeling, and the professional massage technique is very relaxing."

"Great"

"I recently had the pleasure of receiving a facial treatment from Lauren G, and I can't recommend her highly enough! From start to finish, the experience was incredibly relaxing and professional. Lauren made me feel completely comfortable, and her expertise was evident throughout the entire session. My skin feels amazing, and I'm already looking forward to book my next appointment with her. If you're looking for a top-notch facial, Lauren G is the person to see!~ Layal"

"I've been dealing with chronic neck issues for years, and finding Karin for massage treatments has been the most effective way for me to manage my pain. She is incredibly skilled, intuitive, and truly cares about her clients' well-being. I see her weekly, and each session leaves me feeling so much better—both physically and mentally. She takes the time to understand what’s going on, adjusts her approach as needed, and is always supportive in helping me manage my pain. If you're looking for a massage therapist who is knowledgeable, attentive, and genuinely invested in your health, I can't recommend Karin enough!"

"Very happy today leaving Soma east , clean warm and welcoming atmosphere, I had the pleasure to meet Romona she was very friendly , professional, and pleasant, she did a wonderful job reshaping my nails ???? she did nail art ???????? the gel nails were thin and smooth, the price super reasonable, I will be back ☺️"

"Went to this place for the first time and will never go back! They literally rip you off for what I had was a pedicure. I’ve gotten more at most other places for way less money. The only reason I went was I had a gift card to use. $73.50 for a basic pedi which was not a whole lot! Most other places offer so much more like the spa pedi is just under $50 with my choice of polish or shellac. Soma your prices are ridiculous and when I asked for shellac they said it took to long and my only option was nail polish! Most everyone else I have been too does what I’m wanting and even without an appt! Never will I go back! Feel very much ripped off!"

"I’ve been booking appointments for my family at Soma Spa for some time now, but my recent experience has been incredibly frustrating and disappointing. I initially made a cancellation for my husband’s massage, which was not showing up online, but I had it confirmed in my own calendar. When I called to cancel, the receptionist reassured me twice that the appointment had been successfully canceled, and even confirmed our next appointment. However, when Monday came around, my husband received a call about a "no-show" for the appointment. I immediately called back and spoke to the owner, who told me the staff claimed I had confirmed the appointment. I explained my side, but after 10 minutes on the phone, the issue was still unresolved. It was beyond frustrating to be put in a position where I felt like I had to explain myself multiple times. Why would I lie about something so minor? If it had truly been a missed appointment, I would have had no problem paying, just as I did two months ago when my daughter overslept and arrived 30minutes late. What’s especially disappointing is that we’ve been loyal clients of Kaitlin's since she worked at Massage Experts, and we followed her to this location — all four of us. After this experience, I don’t think we’ll be returning. It’s a shame that a simple appointment cancellation turned into such a drawn-out, negative experience."

"Friendly and welcoming place! Great atmosphere and experience. I would recommend this spa for all your pedicure or laser needs - I have had both done there! Thank you."

"I absolutely loved my visit here. After dealing with such a horror show at another nail salon I was extremely stressed about going to another but this salon was incredibly inviting and I felt at ease and listened to the entire time. It was very clean and tidy. I enjoyed a nice cold drink. The wonderful service was great. I would highly recommend this salon. They are all such great staff."

"Recently switched to east location from north as I have moved to this area. I was apprehensive about starting with a new massage therapist. I am more than happy with Kaitlyn, I have come away from 3 massages so far with the best results! I have found my new go to massage therapist ????"