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"I had extensions installed at City Looks recently, and the results were terrible. I'm attaching photos, along with the email I sent to the owner. I never received a reply—very disappointing. If you look through other negative reviews, you’ll see that poor customer service is a pattern here. They simply ignore problems. I don’t feel they care about their clients and would strongly recommend going elsewhere. I ended up visiting a second salon, and the stylist was shocked by the condition of the extensions. Here’s the email I sent: Dear: Farzana Esmail, I recently had tape-in extensions installed at your salon by Johanna on March 12th. Unfortunately, I have some serious concerns about the quality of the extensions. I went to another salon for a second opinion on the 17th and was advised that they should not look the way they did after less than a week. The main issues were that the attachment points were left white, which was very noticeable against my dark brown hair. I had no idea of this as Johanna did not tell me. I found out from my husband when he noticed it while we were out to dinner that evening; I was mortified. The other issue is that the extensions were extremely dry and stiff. I was told they would soften after a wash yet they did not. They would not move naturally and did not look like natural hair at all (please see photos attached). Despite proper care they always looked messy. I have since had them removed and new extensions installed elsewhere. The difference is enormous. They are soft and silky and look like real hair. Given that I paid over $1000, I believe a significant refund would be appropriate. I would appreciate it being processed back to my original payment method. Please let me know if you need any further details from me. Thank you for your time"

"I had my hair done by Trish and she did a fantastic job. My hair had multiple colours in it and she did a great job fixing the colour of my hair. It went from multiple shades of red and the roots were dark brown to a nice soft brown. I recommend this salon, because of the great service and the expertise of the staff. They are also very polite and courteous, as well as make great conversation. Heather C."

"I was introduced to this service by a friend and attended the appointment as a support. Our appointment was with Cindy and I was blown away by her knowledge, professionalism and ability to make us all feel like this was a regular girls day out of shopping! The experience was educational, but also fun, considering the reason we were there. Cindy is a wonderful asset to your company, knowledgeable, down to earth and she took the sigma out of wig shopping. Thank you Cindy for making us all feel “normal” if only for a short while!"

"Trish is a fantastic hairstylist, especially when it comes to blondes and color. She really knows what she’s doing, and I always trust her to get my hair just right. She’s also great at working around my schedule, which I really appreciate. It’s always a good experience in her chair—she’s professional, easy to talk to, and makes sure I leave happy with my hair. Definitely recommend her if you’re looking for someone skilled and reliable."

"Kaylee is truly a curly hair artist! Every time she cuts my hair, she shapes it in a way that frames my face so beautifully and highlights my best features. She just gets curls and how to bring out their natural beauty. But beyond her skill with the scissors, it's such a joy to sit in her chair. Kaylee always takes the time to educate me on how to care for and style my curls at home, so they stay looking salon-fresh for weeks after my appointment. I always leave feeling confident and empowered to manage my hair between visits. If you’ve got curls, go see Kaylee—you will not regret it. She is amazing!"

"I had an appointment for a wig and the staff were so friendly and accommodating! I was nervous at first, but soon that went away. My consultation was fun. The staff is very knowledgeable and I left with a very beautiful wig and confident that I looked good in my wig."

"I wanted to drop in quickly to look for a cream for tired eyes. I work on a computer all day and needed something to freshen up the eye bags. I had a chance to speak with a really kind and knowledgable front desk receptionists named Jasmine. I mentioned what I was looking for and why. She lead me right to the product I needed and provided a great description of its benefits. Overall, a really great experience; finding exactly what I needed with some great help."

"I had my first facial with Taiya and I’m hooked! I’ve had alot of facials but I have never felt so relaxed and rejuvenated after one before. my family immediately commented on how glowing my skin was. Will definitely be coming to City looks for more services in the future!"

"I have found the greatest massage therapist here. He's very knowledgeable and has a great therapeutic touch. I've suffered with migraines for years and he's helped me so much!"

"This large, established clinic has a great team that includes an Osteopath; Chiropractor; Acupuncturist; Athletic therapist, Physiotherapist, and a large team of Massage therapists offering many beneficial treatments. This health & wellness centre is well run, and the people are friendly and helpful. Henderson is open Sundays for massage therapy!"

"great clinic, would recommend! londa is an amazing massage therapist and is very educated. receptionists are very friendly as well! ????"

"Best Osteopath in Town Sanchit Garg.if you are looking for one go to him. From years struggling with pain in calves , his one visit did wonders .He is very knowledgeable and kind. finally found my osteopath permanently.thanks for the amazing customer service as well."

"If you are looking for a great deep tissu massage, I would highly recommend Kevin at Henderson Massage on St Anne's. I've been seeing him for the past couple of years for shoulder, back and more recently knee pain. My muscle aches feel much better after every session. He is very knowledgeable in his field and has great suggestions for exercises/stretches to help lessen aches and pains."

"Kevin Fleming is a highly educated and excellent massage therapist. He listens to my needs and works on those areas with various techniques. I’ve seen several massage therapist’s over the years and Kevin and is by far the best."

"Been going to Henderson massage on St.Annes for years. The last 5 years I've been seeing Kevin for massage therapy. His knowledge, skill, experience, curiosity and ability to pin point the cause of pain is unlike anyone else. He uses his own life experiences; fitness, health, injuries or pain points to help explain and share his knowledge, all of which makes conversations so relatable. He also is great at providing references to other practitioners in various fields to ensure all aspects of your pain points are dissected and evaluated. I also want to give a shout out to the front staff who are unlike anywhere I've ever been. Literally the friendliest environment, welcoming, judgement free, they know you by name. They are incredible!"

"I've been going there for years, Mike (chiropractor) is great, every time I need to see him on short notice he find a way to fit me in. Front desk girls are very nice and polite, I've tried most of theirs massage therapist, like then all!"

"We moved to cambridge for about 15months now and we’ve been looking for a massage therapist since. Meeting Robin was a relief for me and my husband. She is a good listener and targets the tissues of all sorts that you try to focus on. I like how knowledgeable she is and even recommend which type of stretches to take home to maintain your body. I would really recommend her. I am 25 weeks pregnant and she did prenatal massage which it helps me with my hip and shoulder pain."

"My first visit with Robin, and definitely not my last! Robin was incredible! I’ve been to quite a few massage therapists, and she is by far the best! She is very compassionate, professional, and kind. She has magical hands, her technique is so smooth and healing! I highly recommend her! You won’t regret it! Thank you Robin ???? ????"

"Robin is a gift. I have been seeing her once a month for about 5 months now. We have been working on every part of my body. I swear the only time I ever feel relaxed, including when i'm sleeping, is when i'm on Robin's table. Recently, my sciatic has gotten really bad. It has not been something we were working on. My first thirty minute visit to help with my sciatic nerve brought immediate relief. I recommend Robin to anybody who will listen and purchased gifts certificates for family and employees at christmas time so they could enjoy her services as much as I do"

"Robin is very professional, informative and friendly. She explained to me everything that I need to know before the massage. Massage was great and super relaxing. Thank you so much, Robin."

"Robin is amazing. She takes her time to understand your problem and then provides treatment based on her best judgment. Both I and my wife see her on regular basis. I would definitely recommend her."

"Robin takes her time to get to know your conditions and then focuses her attention to those areas, with great care and skill. I have been seeing her for about 6 or 7 months now and feel fabulous because of it. She is a highly skilled, caring, professional RMT and a high recommendation from this guy!!"

"Robin was amazing. I’ve been dealing with some back issues for the last few years and I’ve been to many people to try to work it out and I’ve always been unsuccessful. Robin addressed it right away and helped me fix my back. It’s difficult to find a good RMT but I’m so happy I found her!"

"I have visited Robin once before and I received top notch service again. She is a great massage therapist. I look forward to my next appointment."