Showing 16 reviews
"Booked here because they had a last minute opening. I now see why. I had to book through the mind and body app as they don’t have an online portal. I received 10 emails about the same thing and found it challenging to fill out the paperwork at home. When discussing with my practitioner what was wrong she didn’t quite seem to understand my issue. She was very kind and concerned about the pressure although her technique was interesting. Instead of dimming the lights a towel was placed over my eyes which kept falling off. This was distracting and took away from the what should have been a relaxing experience. I left the office not feeling any better than I had come in. The massage was the most expensive massage I’ve ever had $143.85. If I didn’t have benefits I would have been devastated to leave no better and paid that much. I asked to be emailed a receipt to be submitted to my benefits. The girl had forgot which is ok but when I followed up at home, their system sent me a typed out email. It was inconvenient to have to follow up multiple times about a simple receipt. All in all definitely not worth the money. Very kind staff thought!"
"I have been a good /patient customer here for THREE years!! I never had a problem until now. I am very unhappy with the way things have been dealt with. I feel as a patient I should have been offered a resolution or even a conversation, before they cancelled all my appointments."
"I had a service on Thurs. Jan 2/2025 I always see RMT Laura, she is profesional and amazing at finding all your tageted areas. I really like their new receptionist, she is very welcoming, mindful to greet customers, talk on the phone all in a quietly manner when customers are receiving their treatments are in progress. The other receptionist is very loud. You can hear her in through ther double doors and into the treatment rooms. It's not a relaxing experience. The atmosphere and staff are welcoming and professional."
"First time trying Elements massage today. I was a bit trepidatious, because I’ve been in chronic pain for 30 years, and although I have a high pain tolerance, parts of my body are tender. My misgivings were misplaced! I’m going to do a fairly thorough review, because there are so many massage places to choose from, and they’re not all professional or beneficial. I was warmly greeted by reception upon arriving, and was given some short forms to fill out (not a problem, in fact this information is crucial for proper and effective treatment, so I was glad to do it). The person at reception even offered use of the washroom before treatment began. I was greeted by the Registered Massage Therapist, Laura at the entrance to the treatment area. Laura thoroughly reviewed my medical history, areas of concern, and expectations and assured me that the depth of the treatment would be completely varied according to my comfort level. The room was clean, the table preheated, and fresh sheets, etc on the massage bed, and face/head rest. The music and ambience was calming, relaxing and nicely understated. The massage was perfect, and exactly the right pressures I needed, in all the areas that could be addressed within the one hour massage window. Upon finishing, Laura asked about how I was feeling, any areas of concern I had, and debriefed me on her thoughts of my future needs. She was absolutely professional, welcoming, and put me at ease from start to finish. She also gave me a complimentary bottle of water on leaving! The person at reception for payment was then efficient and organized, offering me a rebooking, and my choice of therapists (of course I chose Laura again!), and they have a wide variety of men and woman to chose from, and a great selection of hours of operation. I don’t have a single complaint or criticism, which is rare in this day and age! Great job Elements!!"
"Awesome service. Roy was great and what struck me most was the attention to detail and personalized care. Roy took the time to understand my preferences and any areas needing extra focus, ensuring that I left feeling not only relaxed but also rejuvenated. The ambiance of the massage room was calming, enhanced by soothing music and aromatic oils that added to the overall experience. I highly recommend Element Massage for anyone looking to unwind and relieve stress. Their professionalism and genuine passion for their craft are evident in every aspect of the service they provide. I'm already looking forward to my next visit!"
"Cancelled the appointment few hours before the actual time of the appointment. Why did you accept the appointment if you eventually want to cancel. Avoid at all cost."
"I visited Elements massage for my birthday and it was perfect! It was in an easy access location, it was super clean, very welcoming and relaxing. I saw Sarah and she was professional, possessed great knowledge and the massage was very therapeutic. I loved how the intake requested for the customer to circle the areas with the most tensions, and also the areas where not comfortable with touch. It really allowed me to customize the massage to my needs, focusing on the problematic, stiff or painful areas. My upper & low back, as well as my shoulders and neck say; thank you!!!"
"This was my first time at Elements, I just moved to BC. I asked Francine for a deep tissue massage and she was amazing. The best deep tissue massage I’ve ever had, I highly recommend her and will be back as much as possible!!"
"I have been coming here 2 times a week since February for a personal injury. Nicole and Sophie at reception always greet me with a smile by my first name, are caring and very friendly. Tyler (Physiotherapist) and Erika (Registerd Massage Therapist) are excellent at their jobs. Respectful, listen, caring, patient and very friendly as they both work to get me better. I highly recommend this clinic"
"I recently had an incredible experience at Pain Free Medical Clinic that I just have to share. From the moment I walked in, the staff made me feel welcome and comfortable. They took the time to listen to my concerns and really understood the pain I was dealing with. The treatment plan they designed for me was tailored specifically to my needs, and I appreciated how they explained each step of the process. Over the course of my visits, I noticed a significant reduction in my pain levels, which allowed me to return to activities I love. The holistic approach they take truly made a difference in my healing journey. If you're looking for a clinic that genuinely cares about your well-being and offers effective treatments, I highly recommend Pain Free Medical Clinic. They helped me heal in ways I didn't think were possible!"
"I recently had the pleasure of receiving treatment from Erika, and I am beyond impressed. From the moment I walked into the clinic, I could sense the welcoming atmosphere and professionalism. Erika is incredibly knowledgeable, taking the time to understand my specific needs and concerns before tailoring the session perfectly to address them. Not only is Erika skilled in various techniques, but their passion for holistic wellness truly shines through in their approach. Every stroke felt purposeful, and I left feeling rejuvenated and balanced. On top of their expertise, I must add that Erika has a warm and inviting presence that made the entire experience even more enjoyable. It's rare to find someone who combines such professionalism with an engaging personality. If you're looking for an RMT who is not just talented but also genuinely cares about their clients’ well-being, I highly recommend Erika. I can't wait for my next appointment!"
"I recently had my first chiropractic appointment at Pain Free Clinic, and I can't express how amazing the experience was. At 30 years old, I was a bit nervous since it was my first time, but the chiropractor, Onkar, made me feel so comfortable right from the start. I walked in with a tweaked neck and honestly, I was in tears from the discomfort. Onkar took the time to listen to my concerns and explained everything he was going to do. His approach was gentle yet effective, and I could feel the relief almost immediately. By the end of the session, I felt like a new person! I'm really looking forward to my next appointment and continuing my recovery. Highly recommend Pain Free Clinic for anyone looking for a caring and skilled chiropractor!"
"Awesome clinic! I have been seeing Darcy for RMT and Onkar for Chiro and they have been working wonders on an old back injury. The clinic is clean and currently being expanded. Front desk staff are always kind and greet you with a smile. Couldn’t recommend enough :)"
"This place is highly recommended for Chiro, Physio, Massage needs. and they have compression socks and custom orthotics too. Very friendly, helpful, accomodating staff. Thank you to the receptionists, to Onkar, Erika and Tyler, they are all excellent in what they do."
"I had a great experience at Pain Free Health Clinic. The entire staff is professional, and my physiotherapist was knowledgeable and attentive to my needs. After just a few sessions, I noticed real improvement with my injury. The clinic is clean, well-equipped, and easy to schedule with. Highly recommend!"
"The ambiance of the facility offers a peaceful and relaxing atmosphere. The staff is friendly, welcoming, and professional. I would definitely recommend checking them out. I've been seeing Anshika since November after a motorcycle accident. I've found her extremely professional and she's helped me so much in regaining mobility in my back. I've also been seeing Dr. Onkar. He's been extremely helpful in my recovery and getting my life back. And I have also been getting RMT sessions with Darcy. He's been amazing in helping my back muscles get back to normal. Thank you so much to those three, I feel like I can get back to my life, training, and work."