simirenqi (1 / 5 Point)

Reason Four to avoid Wellness: Additionally, When clients spend tens of thousands of dollars every year on services for recovery, they shouldn’t be charged for appointments when they unexpectedly get sick, or a reminder isn’t sent. There should be room for good clients who are struggling with several unexpected emergencies or sicknesses to be able to let them know what happened, and discuss not being charged, as had previously been a long time standard of service. Wow has made me say WOW… and not in not a good way… You can be loyal to them for almost a decade, but do not expect this company to have good customer service or be loyal to long time customers. Their customers don’t matter to them. It is the principle of the matter when you get unavoidably sick… they should show you loyalty after almost a decade. No grace for good clients…. Is a recipe for disaster…. As a person who has been in business for decades, you do what you have to in business to keep good clients happy… I do expect to be treated with respect at minimum. They repeatedly care most about the money, and not the experience you get. They didn’t use to charge if the system didn’t send the text reminder, (you rely on, that you signed up for.) Now they charge you. If you got sick for a second time in a month, they didn’t use to charge you. Now they do. Since they changed the policy to store your credit info, they will not refund you if you had a legitimate illness or emergency that was unavoidable. Alarming! Especially since it was my business advice to have accounts that can store card info for convenience, I tested their new policy to see if it was fair… they showed they are not loyal to good customers, or fair! I purposely did not trust them with my card, in order to see if they would be loyal to me by not charging me for when I got sick…No, they insisted on charging me when I’d canceled 46 out of 48 hrs in advance, and then claimed they had not had a discussion with me about it being canceled for medical reasons. After 8 years of trusting someone, you expect that trust to be solid. Do not give them your card unless you want to be ripped off when you get sick. Again, as the business person who recommended that they should as a company have a way for customers to store their card info… it took them years to get my recommendation in place. When they made it mandatory to have a card on file so they can charge you… they stopped caring if you get sick more than once in a month. It’s downright mean. Reason #5 (Last but not necessarily least) to avoid Wellness: The staff will even go as far as to lie to you that it’s best to “book your appointments in person”, when they simply don’t “feel” like doing their job. Further, when you have to do their job for them, and book appointments on your account for another client, they refuse again to look up the appointment notes you wrote. They will refuse over and over again to do their jobs, even when you ask for the appointments you had to book for someone else to be separated from yours. <When you even left a note on each appointment when you booked it> Even ended up being sworn at while trying to deal with the mishap! There are other business where you can get the same services that do not charge you and are much more professional. My advice, don’t give them your credit card if you don’t want to be ripped off when you have a genuine illness or emergency that’s unavoidable. They don’t care if you couldn’t come because you’re severely sick… they don’t care if their system doesn’t send a reminder…. You will have to pay for it. Terrible customer service. If Katarzyna (Kasia) Gwozdz, Rene/Helen, Michaela, Lana, and Ryan are their best employees, they need to treat them as the backbone of their business, and give them raises to compensate them for being the best people they have on staff. Especially considering how the owner does not know how to properly run a business, she needs to value her best employees more.

yunbaobaoya (5 / 5 Point)

this is my second review because my first was not comprehensive enough. I’ve seen 3-5 practitioners here since 2023, and each one impressed me. Whether it’s acupuncture, massage, reiki, this place is amazing. I genuinely recommend them, despite the higher price point. It is worth every penny, every service is better than the other. Every practitioner knows exactly what they are doing. I recommend Wellness in Whyte to everyone. Not to mention how clean this place is!!! And how kind the front desk people are. I cannot rave about them enough. This should be your next massage spot!

yinannong (5 / 5 Point)

I had an amazingly relaxing session with Rene. The environment and professionalism made me very relaxed. I had a bio-lymphatic drainage facial and pedicure and I will definitely have another. I recommend Rene. She was very conscious of my comfort and my needs. Thank you

xuelicaa (5 / 5 Point)

I cannot recommend Noelle enough! Her deep knowledge of the body and its mechanics is truly impressive, and it's clear she has a deep passion for helping clients heal and function at their best. Every session is tailored to my needs, and her combination of gentle yet powerful techniques works wonders. Noelles intuitively understands where tension is held and how to release it in a way that promotes lasting relief. She not only address the symptoms; she works on the root cause, guiding the body toward natural healing. Whether you need deep relaxation, pain relief, or improved mobility, Wellness on whyte and Noelle is the place to go.

lveraicc (5 / 5 Point)

I saw Michaela for urgent migraine relief and she not only gave me immediate, 90% relief, she also gave me insights that I’ve never had (even after over 30yrs of dealing with migraines) + Chinese herbal supplements that I can use on an ongoing basis to prevent these issues. Wow. ~kind, wise and caring hands! Looking forward to seeing her again!

890oj (5 / 5 Point)

I’ve been visiting Wellness on Whyte for upwards of ten years now. I was first attracted to the location and infrared sauna when I was looking to destress as a student - nothing in the city compares. I visit for the sauna, acupuncture (facial and reiki) and massage treatments available that are outside of the standard offerings at most spas. I deeply look forward to visiting as the tranquility of the space is always maintained, the staff are wonderfully helpful and accommodating, and I leave feeling completely rejuvenated. Highly recommend.

CsSwv3Q9WciLUWt (5 / 5 Point)

Had an amazing experience, the environment was very comfortable and my masseuse was very knowledgeable explained everything she did along the way. I had a great experience and I'm definitely coming back.

suzhou_CC (5 / 5 Point)

We came here for an anniversary spa day and it did not disappoint. Three treatments each plus charming snacks made us feel special and cared for!