Lisa_fromChina

"I went to have my first session yesterday due to bad shoulders and back pain (typical symptoms from bad posture at work ????). James Alberto was my therapist and he was sooooo patient! He kept checking if I was okay with the pressure and if I could handle it. After one hour, my shoulders felt so much better! The venue is also super clean. 10/10, definitely going back! Quick notes for those claiming the insurance, they do direct billing but you might need to double check your plan if they require a doctor's note before hand ????the receptionist was super nice and friendly too!"

"I’ve visited more than ten massage spas in different countries, but I just had the best experience at Step Up Massage with James Alberto, RMT. He is incredibly professional and caring. Unlike any therapist I've encountered, James creates the perfect atmosphere with calming music, soft lighting, and clean sheets. He takes the time to understand your specific aches, consistently checking in to ensure the pressure is just right. His commitment to providing an exceptional session is evident; he truly gives his all. Beyond the massage, James goes above and beyond by recommending exercises and ergonomic tips to help improve your condition even after the session. This extra effort sets him apart. If you haven’t experienced a session with James, you’re truly missing out!"

"I had a fantastic massage experience with Dinah! She is incredibly skilled, attentive, and truly cares about her clients’ well-being. From the moment I arrived, she made me feel comfortable and listened to my concerns, tailoring the session perfectly to my needs. Her technique is both soothing and effective, helping to relieve my tension and stress. I left feeling completely refreshed and relaxed. I highly recommend Dinah to anyone looking for an excellent massage therapist!"

"I've had the privilege of working with Rachel Dsouza for my physiotherapy, and I can confidently say she is one of the most knowledgeable, compassionate, and attentive professionals I've encountered. Her expertise, clear guidance, and genuine care helped me regain strength and mobility after surgery. She tailored each session to my specific needs, and I always felt heard, encouraged, and in good hands. Her thoughtful approach and personalized treatment plan made a tremendous difference in my recovery - I felt supported every step of the way. I highly recommend her to anyone seeking expert, patient-centered physiotherapy!"

"I've been going here for a few months and have had a consistently amazing experience with James Alberto! He's super friendly, nice and really professional and good at what he does. Definitely the best massage experience I've had in my life. He always asks you at the start of the session what you would like to focus on and works with you to plan out the session so you use your time well. He always checks in during the massage to make sure the pressure is okay too. He's really great at finding the problem areas and targeting the source of muscle soreness and aches. A lot of times he finds places I had no idea were even sore. By the end of each session I always feel super relaxed and loose. He's also really knowledgeable and can recommend you exercises to do to strengthen muscles and prevent soreness. Definitely recommend booking with James, he's amazing!"

"I have been receiving care from: Acupuncture: Sandra Chiropractor: Dr. Young Front desk staffs: (all) Osteopath: Olivia RMT: Dinah, Alena, Jade The healthcare professionals at Step Up Massage & Rehab are truly exceptional. They go above and beyond in every aspect of their care, always taking the time to listen and understand each patient's unique needs. Their kindness, compassion, and genuine commitment to your well-being make every visit a positive experience. I wholeheartedly recommend Step Up Massage & Rehab to anyone seeking not just treatment, but a supportive and caring team that truly invests in your health and recovery."

"I had a fantastic first experience at this clinic! James was incredibly skilled at finding and releasing tension in areas I didn’t even realize were tight. I came in with a shoulder injury from snowboarding and climbing, and after his massage, I was able to lift my arm over my head - something I was struggling to do for a week! By the end of the session, I felt relaxed, and so much tension had been relieved. The clinic was very clean and aesthetically pleasing. The receptionist was so sweet and helpful. Highly recommend!"

"I had an amazing experience with Andrew Young! Not only did he help me recover from stubborn back pain, but his regular follow-ups and consistent encouragement to improve my lifestyle made a huge difference. He didn’t just treat the symptoms—he pushed me (in the best way) to make changes that have led to a genuinely pain-free, better day-to-day life. Highly recommend to anyone looking for lasting results!"