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"I booked a pedicure at The Spa Magnolia for my partner’s birthday, making the reservation three days in advance. On the morning of her birthday, my partner received a call from a staff member requesting to reschedule the appointment, as the employee originally scheduled to provide the service was reportedly too unwell to remain at work. The staff member stated that it was our decision whether she should stay to complete the appointment or go home. We expressed that we were uncomfortable being asked to make such a decision, and felt it was inappropriate and unprofessional to place that responsibility on the client. The conversation then took an unfortunate turn when the staff member questioned why my partner had not responded to an after-hours email sent the previous day requesting to reschedule. When my partner explained that she had been working - specifically, a night shift as a paramedic - the staff member dismissively replied, “Yes, most of our clients work.” Ultimately, we informed the staff member that we no longer felt welcome attending the appointment, and reiterated that it should never be the client’s role to determine whether a staff member works while unwell. This interaction was deeply disappointing and an extremely poor way to begin what should have been a special birthday celebration. Very, very disappointing. In response to the reply on this feedback: the business would improve greatly if / when the Owner is able to take responsibility for their failings as a brand and implement a refresher course for their staff - and themselves - on phone etiquette as well as how to appropriately respond to honest feedback from clients."

"I selected the Rest, Restore, Relax package and was very impressed by the experience and the skills of my therapist, Grace. I called ahead to ensure that men were welcome and that my chosen package was suitable. This is a high end spa with decor in muted neutral tones, not at all "girly". The only common area is the small relaxation lounge/waiting area where you complete the usual health questionnaire. Grace has expert skills and considered my health form carefully, asked questions and made recommendations. She described each stage of the treatments and I was grateful for that. The 90+ minutes simply flew by and I left glowing and feeling like I was walking on a cloud. I was staying at the hotel the night before. The spa team helped ensure a late checkout so that I could return to my room after my treatments. I was very grateful for that and I look forward to returning to Spa Magnolia on my next trip to Victoria."

"Couples massage, Rest & Restore. Melissa and Angela were professional, communicative, welcoming, effective. Felt wonderful. And all staff including bookings were very helpful and kind. Loved it."

"Mom and I had an amazing time at the spa. We bod had facials and were recommended after care. We fel very relaxed and we're absolutely happy with their service ????"

"One if the top 5 facials I’ve ever had! My clinician had such a wonderful intuitive touch, I was transported! My daughter-in-love had an amazing experience too! We loved the tranquility of the waiting room wth the water feature and those plushy robes were the ultimate in luxury!! We both had that relaxed rosy glow. Highly recommended-will definitely be back!"

"Wow! First time at Spa Magnolia yesterday with my daughter for the Self-Renewal package and it was amazing. We had Chantal and Nicole and they were the best! So kind and professional and top-notch estheticians. It was a wonderful experience from start to finish. I highly recommend this spa!"

"My only experience here is retail - I have not had the pleasure of getting a treatment yet - but the staff were incredibly helpful on my multiple visits and I am pleased with my purchases."

"I had a 60 minute massage with Grace… it was perfect. Probably the best one I’ve had. The pressure was perfect, atmosphere was calming… thank you! I will be back????"

"I had a wonderful and amazing experience with Nahid. She is so kind and professional in her work. The expertise and care at her salon are unparalleled. I got my customize facial done from her and considering all my skin issues and concern, she did amazing job. My skin felt so smooth and glowing!! You're my go-to for all my esthetic needs. Looking forward to my all next appointments with her!! ????????"

"Professional, caring and so kind. I'd highly recommend Nahid for all your spa needs. I absolutely love my eyebrows when she thread and hennas them. Super on point. The facials are seriously life changing. I feel so much more younger. She's amazing. Thank you!"

"So happy to have found this salon after moving to the Niagara region. She is sweet, efficient and patient. Love Nahid Beauty and would recommend to anyone!"

"I recently visited Nahid for arms, legs waxing, eye brows and for an acne hyperpigmentation facial. It was one of the best experience so far. Nahid was so kind, friendly and very knowledgeable. I highly recommend this place for all your skincare needs and care."

"I've been getting facials from Nahid for quite sometime now and it has helped me improve my skin so much. And since I was suffering from acne and post acne marks, recently I went for chemical peel treatments. The name sounded scary at first, but Nahid took it slow with light to medium layers. I've seen a significant difference in my skin, the acne marks are lightened and has also helped me with acne. Overall, I would highly recommend it!"

"I had a fantastic experience at Nahid Beauty! The facial left my skin glowing, and the waxing was virtually painless. Nahid's expertise and genuine care made the whole process comfortable and relaxing. I highly recommend her services to anyone looking for quality and professionalism. I will definitely be returning."

"Por supuesto, aquí tienes la traducción al inglés: “I absolutely loved the experience! The service at this laser hair removal studio is outstanding. From the very first moment, the staff was super kind and professional, making me feel comfortable and confident throughout the process. Plus, the results are incredible—it really works. I noticed a big difference after the first few sessions. I definitely recommend it to anyone looking for an effective treatment with top-notch care. Thank you for everything!”"

"First experience getting laser, I was really nervous but Nahid made me feel very comfortable, explained the treatment in details. Very clean and relaxing environment. Totally will come back for 2nd treatment and DEFINITELY recommend her services !! ????"

"Dr Burk-Vassallo runs a professional business and has nothing but a top notch team of experts. I have used a few of their services over the years and always leave feeling great. I had Andrea do a procedure for me today and she was so thorough, a perfectionist. She made an uncomfortable procedure comfortable, and reviewed the after care in great detail to ensure I have no scarring. They really pay attention and care, and once again I left there feeling fantastic. I highly recommend this clinic, they are simply the best."

"I had a fantastic experience at Aspire MD in St. Catharines! I had an appointment yesterday with Dr. Jane and Andrea, and they were both absolutely wonderful. They took the time to thoroughly explain the best care plan for my skin and walked me through the steps I need to take. They also prepared a personalized treatment plan for the next four weeks before my next appointment to address my facial scars. Andrea, in particular, was amazing—she carefully explained the creams she provided and made me feel completely comfortable throughout the process. Her kindness and expertise were truly appreciated. I’m really looking forward to continuing my treatment with her. If you're looking for knowledgeable and caring professionals who prioritize your skin health, I highly recommend Aspire MD. Their team is top-notch!"

"As soon as you walk in you feel welcome. The receptionists are awesome. I have known Susan for years and she is special. My experience with Victoria has been wonderful. She is skilled and professional at her job and a lovely person to talk to. I would 100% recommend her services to anyone"

"I wanted to share some feedback about my recent consultation experience. I had booked what was described as a "complementary" consultation, but I was surprised to learn that there would be a $150 charge unless I had a referral from my doctor. Unfortunately, this wasn’t mentioned during the booking process, which led to some confusion. Additionally, I ended up waiting nearly an hour and a half before being seen by one of the nurses. When I asked about the expected wait time to see the consulting doctor, I was told, “it’s been a day,” which felt a bit dismissive. Overall, I was disappointed by the lack of communication, subpar level of service, and the substantially long wait time. I’m sharing this in the hope that it helps improve the experience for others in the future."

"Today I had a skin treatment done (Morpheus8) at AspireMD, and I couldn't be more satisfied with the experience. From the moment I walked in, the atmosphere was welcoming and calming, creating an ideal environment for relaxation. My technician (Veronica) was incredibly knowledgeable and attentive. Short discussion prior to treatment and listening to my concerns made me feel confident in the services I would be receiving. The treatment itself was very comfortable , and I appreciated the detailed explanations provided at each step. Aftercare advice was also excellent; I felt well-informed about how to maintain my skin post-treatment. Overall, I highly recommend AspiteMD for anyone seeking skin treatments. The combination of skilled professionals and a relaxing environment makes it a top choice for skincare. I will definitely be returning for future services! Thank you Veronica."

"From start to finish, Dr Jane & staff are so welcoming and friendly. Professional & personal…the absolute best for any treatments needed. Dr Jane will take such great care & time in your visit. When I think of AspireMD & how they helped create an atmosphere of trust in my visit, I gave a huge 5⭐️Recommendation. Thank you Dr Jane Burk-Vasallo."

"Both my partner and myself had very poor results with Nuceiva, which is the product Aspire uses instead of Botox. This was despite returning to them to have 3 to 4 top ups. We spent a lot of time and money at Aspire waiting for positive results and were left extremely disappointed. We have been to several places before and had great results, but decided to give Aspire a try, due to their great ratings and reviews. We were unhappy with how they responded to us when we expressed our concerns regarding the lack of results for the money we paid. We are writing this review in the hope that people do their research before spending the money and being left less than satisfied, like we were."

"Dr. Jane has the most warm, wonderful, and attentive energy! Every member of staff is so knowledgeable and experienced in all of the treatments. An excellent place for your aesthetic needs. Their new Morphues8 treatment is fantastic :)"