JaneWagel4204

"The massage therapists here are highly skilled, with just the right amount of pressure. I felt completely refreshed after the session. The front desk staff were polite and welcoming, and the prices were very reasonable. There was no pressure to tip, which made the experience even better. Highly recommend"

"I really debated whether or not to write a review, but it's bothered me for the few weeks since this happened so I feel like I must! The masseuses here are great, particular shout out to Ivy. The massages feel so amazing that I come here even though it's pretty far from where I live. So then, what's the problem? Last time I came, I had made reservations so I came in time and was shown into the main foot massage room. It was dark and no one else was inside. I sat there for 20 minutes before my masseuse came. I noted how long it took because it was so awkward to sit in the room by myself for no explanation for so long! Ivy apologized and gave me my massage. At the end when I went to the reception, I decided to only tip her $15 because my time is worth something and to have made me wait that long with no reason was not ok. The receptionist confronted me and said I need to tip at least $20 since my massage was 2 hours. I told her I had been waiting for 20 minutes and had they told me before, I would've been fine and done something else with my time, but to not say anything to me! She was really snarky and asked me if Ivy had then made up the time? Well yes she did - otherwise I wouldn't be paying the full amount for the service! In the end she repeated that I should tip more, which was super annoying. Anyway, now I don't know if I ought to go back again since Ivy was a great masseuse but I'm not ok with how I was treated."

"I recently had a massage here, and while the service itself was satisfactory, I felt uncomfortable being contacted afterward to provide additional tips. The cost of the massage was already $65, and tipping should be at the customer's discretion based on the experience. I believe this kind of follow-up creates unnecessary pressure and detracts from the overall experience. I won't come back, I think I was tipping anough by cash."

"This is an unprofessional and disgusting business. All the other reviews that speak poorly of them are 100% accurate. They are rude and have garbage Customer service. My foot masseuse walks in late for the appointment then continues to take calls during the appointment and assist other customers as they are coming in. So, there was no way that I got my one hours worth of massage which btw was mediocre at best. Then, at the end like the other customers have complained about, she had the audacity to ask for the tip. But I outright refused and explained why to her. She backed off because she knew I was right. Then, she demanded the taxes and stood in front of the door so I couldn’t leave. I said that was fine so she charges me $40 for taxes!!! It was a $45 service?!! Then, she claims she doesn’t know how to refund back the obvious overcharge. She calls some other lady on the phone to come and help her. Now, I’m being told to wait for this other lady to come and refund. I tell her that I am pressed for time as I have to go pick up my child and of course no one cares. In the meantime, while I’m waiting for this other lady to arrive, my masseuse goes to have her lunch with the other workers. They are loud and having fun and laughing while I am standing there waiting for my refund. It was a complete lack of respect or consideration for the customer. Finally, almost 20 mins later, the other lady comes and tells me also doesn’t know how to refund!! So, I said to her just give me the cash because I have to pick up my child. I was getting very frustrated by this point. So, she gives me back $36 to cover her taxes still!! You would think that after all that humiliating show from their staff, she could’ve let the $4 go! But no- no empathy, no compensation, not even an offer of the water or tea that was sitting there. It’s a cheap and an embarrassment of a business. The manager should be ashamed of themselves."

"A most painful massage I ever experienced! It felt like the masseuse wanted to hurt me purposely!! Very inconsistent with what kind of service you may end up with. Once is really good, and other times you feel you are in he different place."

"Very inconsistent, and dishonest staff. Came for a full body massage with my partner. He had a fantastic experience complete with a hot towel massage at the end. The man doing my massage, not so much. He skipped my thighs, feet, arms and hands, with no hot towels to be found. When I asked the front desk about why the service was not done properly, it became a he-says/she-says with the masseuse, who lied, insisting he did the entire massage. This was supposed to be escalated to the manager, but never was. Very disappointed, and very overpriced for the quality of service received. Recommend going elsewhere."

"Honestly probably one of the best foot massages I've ever had here. So good to the point that I had to ask for the name of the specialist who took care of me, which I highly recommend Amanda! She knew exactly where to massage and how to adjust her strength without me even saying a word. By the subtle movements of my feet and observing my facial reactions, she knew exactly where to use more strength and where to ease up and that was extremely appreciated because most other places I go to, I would have to constantly remind or say something when it gets uncomfortable. Aside from that, the owner, Eugenia was also wonderful, meet and greet at the door, accommodated our request last minute (an hour before closing) and apologized for the wait when someone else was infront of me paying which was not even a long wait at all. Overall just very courteous and customer service driven. Would really highly recommend this establishment!"

"Booked a last minute massage on Friday night and had one of the best body massage I’ve ever had and by Lisa! Her technique and pressure was on point. I usually prefer harder pressure and she was able to hit all the right spots with the right amount of pressure. (Unlike some places they use a lot of pressure on the wrong spots, sometimes even on bones) I worked out the day before and after the massage I felt so much more relaxed. Will definitely come back and look for Lisa again :)"

"I just had my second pedicure ever and was lucky to be paired with Rosie - she was amazing. She made me feel super comfortable right away, which was great since I’m still kinda new to the whole pedicure thing. What I really liked is that she explained everything she was doing and why—so it wasn’t just physically beneficial, it was actually informative too. The spa itself was really clean, calm, and had a nice vibe—everything felt fresh and relaxing. Chill yet professional experience overall."

"I just got a Buccal massage and it was AMAZING! Cindy was great! She used several techniques, was very knowledgeable, super friendly and made me feel so comfortable. I originally went because I have TMJ and get chronic headaches, but the service is so much more than just a massage! I left with my headache gone, my skin feeling so smooth, and my mood completely lifted! I will be booking again with her soon for sure. Highly recommend :)"

"I just had my first relaxation massage at the 1432 Wellington location. The experience was great from start to finish. The staff were friendly and very helpful. The atmosphere was relaxing and nicely decorated. The massage is customized to your wants and needs. I felt very comfortable and relaxed through. I will return and try other services as well!"

"I never knew Renu had a whole manicure -pedicure spa right behind the front desk. I loved my treatment - very thorough and relaxing. I have a medical condition that prevented me from seeing the entire pedicure through and everyone was so lovely and accommodating. I will be back here for my future mani-pedis without a doubt."

"I’ve had several facials with Elena at Renu Spa on Wellington St and it’s always a wonderful experience. The ambiance of the spa is very calming and relaxing. I particularly appreciate how she carefully examines and treats my rosacea-prone skin, using the best products. My skin feels amazing and looks brighter, firmer and smooth in just an hour. I highly recommend Elena at Renu."

"I've been visiting this spa for several years, primarily to see my massage therapist, Kirstin, and I can't recommend her enough. She is incredibly professional and an outstanding massage therapist. The spa itself is always clean, quiet, and has a lovely, relaxing room to wait in. It’s always a wonderful experience, and I look forward to each visit!"

"Renu offers an Incredible, and relaxing atmosphere… but what takes the cake for me was the amazing attention to detail, and care received during my services. I have been seeing both Camille and Angela, they are both talented, and very knowledgeable, and so kind and friendly. I also love all of the skin care products I have purchased from the spa. Shout out to the lovely front desk ladies who always greet me with a smile."

"Always a pleasant experience getting facials at Renu, wonderful ambience and staff. The last time I went for a facial, I got Elena and she was absolutely exceptional."