muabobocat (4 / 5 Point)

I’ve been a loyal customer of this spa for few years, frequently visiting with my family for facials, massages, manicures/pedicures, and eyebrow threading. The staff has always been friendly, and the atmosphere is calming and clean, which kept us coming back. However, over time, we noticed a decline in the overall quality of the services, which eventually led us to stop visiting. This became especially evident during our last few visits. My family and I, particularly my mom, felt that the massages were rushed, with certain areas being missed entirely. This was a significant disappointment for us, as we had previously enjoyed more thorough and relaxing experiences. During one of my last manicures, I chose the same fast-drying polish I’ve used before (and paid extra for), but it chipped off within a couple of hours. I called the spa, and they kindly offered a same-day touch-up with another aesthetician. However, when I mentioned the issue to the staff member who typically worked on my nails, it felt like my concerns were brushed aside, and unfortunately, the polish didn’t last long after that session either. Additionally, while booking in advance is often necessary, it became increasingly difficult to secure appointments that fit our schedules. Even when we did manage to book, rescheduling could sometimes mean waiting a month for the next available slot, which was frustrating. Ultimately, these service inconsistencies led us to stop visiting. I truly hope the spa can address these issues, as we had many great experiences in the past and would love to see them return to the high standards they once had.

huaye18523 (5 / 5 Point)

Excellent service and always a great retreat from a busy life. The pedicures are wonderful. Manicures beautiful and spending time getting a facial very relaxing. Book a steam prior to facial on a cold day.

NTR_DB (5 / 5 Point)

This 5 star review is specifically for Gierica, one of the massage therapists at Urban Retreat. She is so kind, and gives a thorough massage based on your needs and preferences. I always leave feeling cared for. As an RMT, she is definitely 5 star-worthy. I've only had one other service at Urban Retreat, and based on that and the reception, I'd give the business an overall rating of a 4. I very much appreciate the ease of booking massages online as well.

bzy52022 (2 / 5 Point)

Let’s just say, I CAN’T get into the energy of 2024 without giving This review! My first experience was an in person visit, and I was convinced to make an appointment sometime for a special occasion. A few weeks later, I looked them up online, read good reviews and dialled to make an appointment for a Retreat Massage for the occasion of my Birthday! Similar to the experience of another review, the lady at the reception was not very enthusiastic about making a new appointment, only a few days in advance, as they are ‘generally booked well-ahead’ and could only offer a 90 or 60 mins facial instead of 90 mins Full body massage. Well, it was my birthday and I wanted to feel good and special so, for the similar price, yeah I wholeheartedly went ahead and booked it. On the day of the appointment, I called them in the morning and informed that I might be late by 10–15 minutes as a birthday surprise popped up. After reaching at the reception, I quickly changed the footwear and was taken to the changing room & given a form to fill that I filled within 3-4 mins. I awaited for a knock in that room for over 15 mins. Was taken to the massage room where I settled-in rather uncomfortably for the facial. I complained about the tension in my neck to the aesthetician as well but that was to no relief. Over Half way through my 90 mins facial, I sensed this process is coming to an end but hold on!! what about my lips? They haven’t event been touched as part of my facial’ So I softly asked my aesthetician ‘wouldn’t lips be massaged?’ And she responded ‘oh no, since you were late, we had to skip that part’ and my brain was like ‘sorry, what?!’ She ‘informed’ me that it takes a few minutes for them to make in house lip scrub and that wasn’t done. She also clarified that this will be adjusted in the final bill. So here I am, getting a facial for OVER 165$ on my birthday to relax and feel good and my brain and body is gripping in feelings of betrayal by the service provider. She finished the massage and applied some greasy petroleum jelly on my lips which I wiped off within a few mins (you can see my lips on the next day. Peeling off. Cracking. Felt burning sensations.) It gets worse after the facial, as the aesthetician leaves the room without saying a word on after facial care or if she has applied the sunscreen or not (it’s 1pm), or just about checking if all’s fine because she was done!! I left the facial room after waiting a few mins andchanged into my clothes. As though there was anything left to be disappointed with, I was in for yet another horrible sight of a dirty toilet and there it was! Edmonton City’s Best Spa with poor hygiene at the peak of weekday daytime. Uff. I ran my way to another thankfully, a clean one. I was fairly billed for a 60 mins facial instead of 90 mins. For an unfair, unhygienic, unkind & unhappy experience. My ONLY REGRET of the spectacular Birthday celebration I had on 14th Nov 2023 is CHOOSING Urban Retreat for a facial that day; draining me energetically and monetarily.

muabobocat (3 / 5 Point)

The work and attention they put into clients is wonderful. You are met with a warm attitude and a smile and expert levels of professionalism…….accept the front desk. Holly cow , that lady at the front made me feel like I was trash and that shouldn’t be there. I was directly insulted for paying cash so I ran out before even taking my receipt. Maybe she’s just having a bad day?…. I love Urban Retreat and all they do, but I’ll be taking a break for a while until they find someone new. Yikes ????

WhatsAp7123 (5 / 5 Point)

I received a spa package from my husband for Christmas and was able to use it today. I solo parent close to 85% of the time and don't get a lot if any "me" time so when I say this was needed it was very needed. The spa opened up early so I could fit in all the treatments (steam shower, full body wrap/treatment, facial and spa manicure - oh yah and I got lunch too!) The whole experience was absolutely incredible and I felt very spoiled all day long. Every one that worked on me took the time to explain it all, I did not feel rushed through any of it and I'm pretty sure I lost count of how many times I fell asleep lol The staff were professional, kind, friendly and made the whole experience incredible! I will recommend this spa over and over again!

AmyLugert36497 (5 / 5 Point)

I recently had FRAX and IPL laser treatment for my aging face.  I was skeptical, and was certainly not expecting the results that I got!  I had significant sun damage from unprotected tropical holidays and years of neglecting my skin. I’d tried various creams over months, with no change.  But the results from these laser treatments were rapid and very significant! In less than two weeks, my freckles had faded and my age spots disappeared completely. It’s taken years off my skin and can now go without make-up again, but I will wear SPF!  Jocelyn was professional and very informative. I am definitely going back for more, and wish I could do my entire body!

yujiaxin885 (5 / 5 Point)

Urban retreat remains the best facial provider for me. They not only use the best skin products on you but the care and attention to detail is second to none. I had my facial with Katie and I have been going to her for many many years. She is amazing! Urban retreat is my ultimate place for a highly effective facial. Ultimate luxury for my skin.