CLYCQ788

"An amazing experience. Had the Signature Facial treatment, added an additional 15 min massage and a brown sugar back scrub. It was by far the nicest treatment I've ever had. Lauren was amazing from start to finish. I will definitely be booking my next treatment with Lauren. The only thing I was a little disappointed about was not being told about the sauna room which I would have loved to have used before my treatment. As well, when I went to pay and leave, the front end staff didn't ask me how my experience was which was a little disappointing."

"A phenomenal experience. I enjoyed the Signature Facial with Rochelle and Signature Pedicure with Mandeep, both beyond my expectations. The facial included a back scrub and massage, as well as arms, hands, calves and feet massages. Staff were professional and friendly, and the atmosphere was serene and so relaxing. I felt so pampered! My only two pieces of feedback is that I wasn’t offered a warm neck wrap during my pedicure like the person beside me was (but I honestly wouldn’t have missed it had I not known it was an option) and I’d love footrests in the relaxation lounge…but it’s a minor detail. Thank you for a wonderful experience!"

"I definitely enjoyed my time here. The shop in the front is elegantly done with some great products. My sugar scrub and massage was heavenly, the room well equipped, and I definitely plan to go back. My only feedback is that the doors to washrooms and change areas get in the way. Perhaps they could be changed to open out? Nice added touch is the sample of skincare after you are finished. Thank you for a lovely time Casbah Spa! Ms. Fancy Google Reviewer 7.5 million + picture views"

"I love going to Casbah - the services and amenities are always fabulous. But today, the experience was made even more exceptional thanks to Nyla at the front desk. I had accidentally left my running watch behind after a service, and she went above and beyond to help me locate it. She was incredibly sweet, prompt in getting back to me once she found it, and turned what could have been a disappointing evening into a positive one. Her kindness and responsiveness were truly appreciated. Casbah has always been wonderful, but now, thanks to Nyla, I’m even more impressed!"

"About 18mths ago I decided to switch from the high end spa I had been using for over 10 years and after research chose Casbah Spa.My first impressions, staff and customer interaction was underwhelming and thinking my decision might be short lived. My technician was Melissa, a relatively new employee here.It was she who saved the day and cemented my decision to return.She did an excellent job on my signature Manicure and pedicure. Through my subsequent visits I always regetted the upon entry interaction with the front desk staff.Surely didn't get that Customers are our everything feeling, until today.A breath of fresh air, Page wearing the new light coloured uniform was over the top compared to my previous visits. Pages genuine personal smile and friendly sincere voice was comforting as she welcomed me to the spa changing area and provided clear instruction and tips.To management, I understand Page is relatively new in this role, if this was my business I would nuture this sweet diamond in the rough! She along with Melissa's excellent skills and personality have kept me a customer.I had an excellent day today and feel much better about my next visit in April.Mary"

"I booked a spa package that included a light lunch and three services, hoping for a special, relaxing experience. Andrea, my esthetician, was incredible—her service was 10/10, truly five stars. She was attentive, skilled, and made my first two treatments feel amazing. Andrea alone made the visit feel worthwhile. Unfortunately, the rest of the experience fell short. After my first two treatments with Andrea, I was left waiting in the relaxation room with no updates on the schedule. I eventually had to approach the front desk to ask what was happening, and they mentioned that my next technician was running late. When she finally came to get me, she told me she couldn’t find me earlier and thought I hadn’t shown up—this made the experience feel very disorganized. To make matters worse, despite being there from 10 a.m. to 3 p.m., I never received the “light lunch” that was supposed to be part of the package. I spent most of the day hungry and confused about what to expect next. As someone who only goes to spas once or twice a year for special occasions, I was hoping for a smooth, pampering experience. I was offered a discount at checkout, but it didn’t quite make up for the lack of coordination and missed lunch. I truly hope they work on their organization and communication because Andrea’s fabulous service deserves to be matched by a well-run experience for guests."

"Firstly, the spa itself is lovely. Plenty of little touches that make you relax as soon as you walk in the door. But if only the RMT massage continued the charming experience. The best way I can put it is it felt like being slathered with cream - to music. The RMT barely asked me what I wanted/needed and set to work on me with a very low effort approach that felt more like a trainee massage than any other I have ever experienced. It was neither therapeutic or even relaxing. I just kept thinking "Is that it?" as she worked her way around my body. Check out was rushed and they didn't ask me how my treatment was or I'd have told them my honest opinion. I ended up emailing them for a receipt and mentioned my poor experience. I received one of those mildly patronizing responses essentially thanking me for my great feedback that they would then use to improve their service and they hoped to see me again. I would not have written a Google review if I'd received a more sincere proactive reply. As it is, I won't be going back. They did nothing to win back my repeat business."

"I’ve visited twice and booked with Amanda for a gel manicure & pedicure (Signature Manicure before Christmas and Express Manicure last week), and both experiences were excellent! Amanda is meticulous, and my hands and feet looked fantastic for weeks! Thank you for doing such a great job, Amanda!"

"Amazing experience! Studio environment is so warm and cozy, light and music are perfect. You feel so relaxed since you enter the studio. Breeze is super nice, friendly and welcoming. I felt I know them for long time even if it is the fisrt time meeting them. Massage was amazing, and relaxing. Always I have tension between shoulders as I am all the time working on the desk. After massage, I felt a way better, my shoulders are so light and relaxed. Thank you so much for the most relaxed experience and great services in my entire life."

"I had an amazing experience with Kurt. He took the time to understand my needs and focused on the areas that required the most attention. The pressure was perfect, and I felt completely relaxed and rejuvenated afterward. His professionalism, skill, and calming environment made for an excellent session. I highly recommend Kurt to anyone looking for a top-quality massage"

"DUDE. My massage therapist Kurt was absolutely phenomenal! Focused on my neck back and shoulders as requested and then we did a full body massage as well, pressure was just perfect. I literally felt like I was getting a massage from 2 people he was that good. I really needed a relaxing and muscle melting massage and that’s exactly what I got! HIGHLY RECOMMEND, I will be referring all friends and family to Kurt!"

"I had a really great experience for my first time at Forget Me Not. Kurt Perez is an amazing massage therapist. It was relaxing and deep tissue at the same time! He listened to my needs and was very professional! Highly recommend. I will definitely be going back!"

"First time here, Kurt was great and professional. I opted for the Swedish massage and it was WONDERFUL. He really worked on my knots. I left with my shoulders more at ease. Looking forward to try hot stone!"

"Ive been here twice now and had an amazing experience. Everyone here is friendly and helps you feel very comfortable. The best part is that it is a spa like experience with professional RMT massages which is hard to find. Will be back!"

"Amanda is a professional, friendly and considerate massage therapist. She made me feel extremely comfortable and she addressed all of my complaints, her hands hand purpose. I enjoyed the treatment immensely and I would highly recommend her."

"I had amazing first massage with Arda and can’t wait to go back. For the first time in 15yrs of massages I found an RMT who can give me a deep tissue massage at the pressure that makes me instantly feel better! Thank you so much and see you again soon!"

"I had an outstanding experience at Massage Addict. From the moment I walked in, the receptionist was incredibly friendly and professional. She made the check-in process seamless and created a welcoming atmosphere that immediately put me at ease. The clinic itself is clean, calm, and thoughtfully designed to promote relaxation. Everything—from the lighting to the background music—contributes to a soothing environment. My massage therapist, Chirag Brahmbhatt, was exceptional. He took the time to understand my specific concerns and tailored the session to address them effectively. His technique was both therapeutic and deeply relaxing. I left feeling significantly better and with noticeable relief in the areas we focused on. I highly recommend Massage Addict for anyone seeking professional, effective massage therapy in a welcoming and well-run clinic. Chirag and the entire team truly deliver a top-tier experience."

"Best place to get a perfect massage. They are super professional and were also cooperative. Also the place is super decent. Thanks to my therapist-(Rupinder). Also Gurpreet doing a nice job. She just started but has a good way of greeting customers with a very polite way. She explained me everything about the membership so neatly that I had 0 questions????"

"I have been going to this location for over two years and since they changed the receptionist, my experiences have gone from being wonderful to being absolutely terrible. Their new receptionist Palick is incredibly disrespectful every time I have a booking issue it’s because of her. I am now never coming back to this location so they have lost out on a biweekly client that books more than 90 minutes every session. The truth of the matter is I feel as though if I were East Indian, she would treat me differently. It is so incredibly disheartening to know that I have to give up my masseuse. Who I absolutely adore because I cannot stay at this location."

"I always feel so relaxed after my massage and in much less pain than i am before it. Ricquelle is the RMT I go to. Before every massage, she asks me about any new pains and if I would like her to focus more on a certain area. I have been going to her for a while now, so she already knows that i prefer deep tissue massages. As the massage comes to an end, she always asks if there is anything she should focus on before the time is up. She always asks how you feel after massage as well, which just shows she doesn’t just do this as a job, she wants to actually help you feel better. She will also let me know if I have more tension or knots than normal as a quick debrief after the massage and give me some stretches and advice as well. Overall makes for a great experience as she listens to your concerns and genuinely helps relieve the pain."

"My experience here was absolutely exceptional. From the moment I walked in, he was incredibly professional and had high attention to detail. About 30 seconds into the massage I could already tell that my experience with the service was going to be the best yet. Would highly recommend this massage therapist, his name is Youssef"

"I have had multiple massages but this was by far the worst experience. I did not feel relaxed after my massage and felt pain in some area where I did not have pain. The RMT was breathing very heavy and chewing gum during the massage. My massage therapist also started by saying im taking you in early so I will be finishing early, but by the time the massage started it was past the time I was supposed to start anyway. She also finished the massage within 50 mins instead of 60 mins. I also found that she was using one hand and was doing different things on each side of my body. She also did not use any massage techniques but seemed like she was just rubbing the same spot over and over. It almost seemed like she did not have the education to be a massage therapist because no real massage technique was used."

"Christina N. was awesome! Very accommodating, great personality, great conversation and focused on my injury to help me get better. Definitely would recommend her. She is a gem."

"Hi, I had the wonderful experience with Nidhi Krishnakumari (RMT). She listened me very carefully and gave the best service. I would recommend her as she deserves this. It's really appreciating and positive nature made my day."