lovelynnisland (1 / 5 Point)

I really wanted to love this place, it's so close to where I live. Before booking, I spent 20 minutes on the phone with the receptionist, clearly outlining what I needed: someone gentle, knowledgeable, not salesy; a focus on extractions; and extra care due to my super sensitive skin. She confidently recommended someone, and I trusted her. This was my self-care moment for the week. I arrived early, filled out the forms, and waited about 25 minutes before I was called in. The specialist was kind and personable, but immediately started upselling me — even though I had specifically asked not to be sold to. Midway through the treatment, I agreed to a hydration facial. Only then did I find out the steamer — a critical part of any extraction facial — was broken. No one had mentioned this when I booked, when I arrived, or during the 10 minutes I spoke with the specialist before we started. I had made it clear multiple times how easily my skin reacts and how crucial it was to proceed with care. Without the steamer, the extractions were incredibly painful. My skin felt like it was being torn. By the end, when she applied cooling gels, my face felt like it was on fire. I was told “a little stinging is normal” — but this wasn’t that. Five days later, my face is still red, inflamed, and peeling. I’m breaking out in ways I never have before, especially around the nose and chin where the extractions were most aggressive. Moisturizer burns. My skin barrier is clearly completely compromised. What’s most frustrating is how avoidable this all was. I’m tired of places not being upfront about things that materially affect your service. I don’t think it’s fair that customers are left dealing with the consequences — especially when we’re expected to tip generously regardless of the outcome. I appreciated that the staff were kind and refunded me — but honestly, I wish I hadn’t gone. A $100 refund doesn’t undo the damage. Had someone simply told me the steamer wasn’t working, I never would have gone through with it. This experience was everything I feared it would be, and now I'm left paying the price.

jiajia0095 (5 / 5 Point)

Amazing work by RMT Nicholas ! Hands down the best deep tissue massage I’ve had in a long time. He listened to which muscles I needed work on and focused on them thoroughly. Deep pressure was point on! Highly recommend ! Will come back for sure ! Super sweet front desk staff too :)

paofubbw (5 / 5 Point)

I had a wonderful massage with Diane at Hand & Stone Spa today. The overall ambiance was calming and relaxing. Her technique was excellent—she applied just the right amount of pressure and paid close attention to areas that needed extra care. I left feeling refreshed and very relaxed. Thank you Diane

yujiaxin885 (2 / 5 Point)

I purchased a membership, while the treatments are great it is hard to cancel their membership. I gave 30 day notice and still being charged for it. When I called back they said my account was frozen not cancelled. The manager called me trying to retain my business, which I can appreciate, but sadly it is hard to make appointments, no one ever picks up the phone, and when you are looking to cancel your membership no one seems to honour the request.

CSTP19 (5 / 5 Point)

Went here because I had severe back ache. The staff here are very welcoming and professional. George, Peter and Nick are all highly qualified and know what is needed and explain the entire procedure and points they think would help benefit. And it very well did. Good job team ???? ????????

WeirChong17830 (5 / 5 Point)

The staff is so kind, the masseuses are amazing. Always a great experience. Especially love Martin, Sebastian and Simon. Everyone is great though. And really great promotions around the holidays and for your bday, a free facial. Obsessed

simirenqi (5 / 5 Point)

I have been seeing Atilla for about 4 years at Hand & Stone. Highly recommended if you're in need of a deep tissue massage and don't mind a firm thumb or elbow when needed. He has helped me address a few chronic issues and has a passion for continued learning, always aiming toward improving his knowledge and practice. Disclaimer: Book your appointments well in advance. He is in very high demand.

haixiude_baobao (5 / 5 Point)

I’ve been seeing Kaycee for facials for over a year now and she is amazing! Her assessments for what’s best for my skin at each visit has been spot on every time. I always leave feeling relaxed and refreshed.