Adleileia (5 / 5 Point)

My friend and I had facials for special occasion and the staff were wonderful. Kathy and Simmeron were both exceptional in their facial service and Kathy was very attentive in following up as we relaxed in the lounge. They gifted some ampules for added at-home care. And while we relaxed at the spa lounge, they served us a complimentary chocolate cake for our special occasion. Thank you once again for the relaxing and recharging service.

AMshequn (5 / 5 Point)

Genia is a gentle sweet drink of sunshine and goes above and beyond when it comes to customer service. JW spa is amazing and having Genia in their staff is a plus. Thank you JW staff for making my birthday extra special.????????

Xiaomini_ (1 / 5 Point)

Honestly one of the worst experiences I had with a “luxurious” spa. Starting with the booking process, took me 4 hours to get a hold of them to even book an appointment. We booked for couple massage on July 28 at 9:30, they ask to arrive 30mins before the appointment time. At 8:51 on the 28 while we’re outside the hotel I received a call telling me one of the therapist didn’t show up due to emergency, which I completely understand that can happen. The lady on the phone gave me 2 options- cancel the appointment or get a massage only for one of us (what?!). I ask if they have any therapists on stand by and if we can come at later time that day as I booked it for my husbands birthday. She was very rude, gave us no options, wasn’t apologizing what’s so ever. Left us with such a bad taste, horrible customer service And overall experience. Would not go back nor recommend this place ever again!

WeirChong17830 (5 / 5 Point)

Such a wonderful experience from start to finish! We treated ourselves to a spa day before a wedding and it was the perfect experience! Wonderfully relaxing and de stressing! Everyone was so helpful, warm and charming! Mary at the front desk helped us out a lot and was so friendly! Simran was my massage therapist and was very attentive and wonderful! It was a great experience that melted away the stress and nerves! My family members loved their facials as well and it was the icing on the cake! 10/10 experience from the start to the finish. Very excited to come back again soon! Thank you for a wonderful experience before her wedding.

guagxss (1 / 5 Point)

Nice Ambiance, but horrible experience. Booking is definitely challenging as the reception is not familiar with the details of services. Scrub is definitely not worth the time or money. They literally have you lay down on towels and they put towels on top of you while scrubbing. It was messy and she missed a few key areas. The prices are on par with other hotel spas (Shangri la, four seasons etc) but the services are dated and are not worth those prices. I literally ended my service early because I was so uncomfortable. My technician agreed my experience was horrible (flickering lights, damp towels and broken shower head which drenched me from head to toe etc) and committed to speaking with the manager. manager came and spoke with me and he apologized and said he would look into things. I then was checked out and paid my bill and not one person asked about my experience. I phoned a few days later to follow up and was told manager would phone me. He phoned next day and began the call by saying “ so how can I help you” as if our whole conversation on the day of was irrelevant. Throughout the convo I was met with a condescending and cold tone, He ended the convo with “they followed service protocol but he would get back to me after looking into things”. I told him don’t bother, it doesn’t take days to rectify a situation as such. No regard for customer experience is concerning and I definitely will never book there again.

S69319454 (5 / 5 Point)

My husband and I had massages and they were incredible! Booking was easy and reception was very friendly. You get nice soft robes and can use the hot tub, pool and steam room before/after your treatment. The massage therapists were great and gave a nice hard massage. They have fancy beds that adjust, and all of the extras like choosing your own scent for the lotion, hot towels on your feet and eye masks. They even gave us a little treat on our way out. Highly recommend!

cedric37727845 (5 / 5 Point)

Excellent service! The product quality is consistently outstanding exceeding my expectations, I was completely impressed with their professionalism and customer service. Thank you very much Thamara, Isabella, Genia and Mary… I felt special with your outstanding service while celebrating my birthday your work ethnics and your humility adds even more depth to your incredible skills! much appreciated! Jannet❤️ I totally recommend this place.

yujiaxin885 (4 / 5 Point)

Great spa loved every minute of it, the only reason they did not get a 5 star review is because they charge 20% gratuity. I have never been to a spa that charges gratuity let alone that much. I do believe in leaving tips when deserved and I always tip very well but being forced to leave tip I dislike and unfortunately I probably won't return.