SimonCook12528

"Great massage with fascia release. Immersive and focused on a few areas. It was a relaxing and comforting massage. I wish I had the choice to suggest classical or calming music instead of coffee house pop songs."

"Had an excellent experience here! I saw Csaba, who listened to my concerns and was able to give me actionable advice on which muscles to strengthen to alleviate my pain, on top of a great massage. Thank you!"

"I booked for January 1st 2025 massage in December 2024 where the rate said it was $130. Online websites did not mention increase in fee. On day of my massage I see on their website increase to $140. Receptionist kept saying how their on site sign warned pt about increase in price but I haven’t gone there for a year. She offered to cancel massage but 0 accountability for blind sighting patients of increase or contacting pt of increase in fee."

"I came here to see Moe after going thru many different RMTS I finally found a place that lives up to the billing . I felt like not only was I seeing a rmt but the knowledge and skills made me feel like a had a doctor explaining what my Injury was and a plan going forward.After my 1st visit I had noticeable relief and movement that I hadn't had in over 3 years . Highly recommend."

"I have been going to Mainland Massage Therapy for over three months, with James Markos as my massage therapist. He is incredibly professional, always provides targeted exercises for my back and neck in each session. James educates me on improving my posture, which has been a significant help with my previous back and neck pain. I highly recommend him—he’s patient, listens carefully, and applies just the right amount of pressure, never too hard or too soft. Thanks to his guidance and regular massages, my back pain is now gone."

"I go here to specifically see Moe. I've been seeing him for years due to an ongoing ICBC case. I followed him from another clinic to this one. That's how good he is. I've seen a lot of therapists Over the years and he is BY FAR the best that I've had. His knowledge of the body is absolutely astonishing. Lots of time I come in with very limited mobility, lots of stiffness, and a decent amount of pain. He is able to get me moving and feeling better every time. Over the years he has been able to increase my quality of life when it comes to my injuries and I can't praise him enough for it. He is great at making sure you are aware of what's going on with your treatment and that you are ok with how he is treating you or with the treatment plan before anything is done which is awesome. I cannot recommend him enough, and there is definitely a reason he is booked up way in advance. He's also just an incredibly solid and good human. He really cares about his patients and their wellness/wellbeing and it shows. As for the clinic in general, the front desk staff are all amazing. Sandra and Mia are great and super friendly. When it comes to booking they try their best to find times that work best with your schedule. They just make the whole experience super easy and super comfortable which is awesome. The clinic is always clean and organized and it doesn't have a very clinical feel which gives it a comfy vibe. It's located on Hastings in Burnaby which is a busy street but there is lots of parking on the side streets and it is very easy to get to. Overall just a great place to go to when it comes to soft tissue treatments and I highly recommend it."

"I saw James yesterday for massage. He was wonderful! I have tried many in this area over the last five years and not been that satisfied."

"Good RMT’s, nice place. Would recommend this to others as well looking for a massage."

"Never book again for their service. This clinic and their therapist Shelly keeps cancelling appointments on the same day or even only two hours before appointment. And the only job of their receptionist is to find all the excuses for that therapist and simply say that customers can go somewhere if you can’t suffer with last-minute practice."

"Extremely disappointed for their service. This clinic and their therapist Shelly keeps cancelling appointments on the same day or even only two hours before appointment. And the receptionist just digging deep to find all the excuses for that therapist and simply say that you can go somewhere if you’re not good with last-minute practice. If you don’t want honour your new client promotion deal, just say it. If you have at least a glimpse respect to the customer, why not modify your policy and allow customers to do last minute change as well without paying anything. Now you just unleash your therapist to keep doing this kinds of things to our customers."

"Was able to book a last-minute appointment with my crazy busy life which was amazing. Was concerned due to a last minute booking my appointment experience would be less than ideal but, boy was I happily, incorrect!! Neomi at the front desk was welcoming and kind. The RMT I seen was named Trisha G. and I can’t say enough wonderful things about her. Trisha made me feel super comfortable and at ease and she exceeded every expectation. She checked in 2x to ensure pressure was perfect which, it was and offered great after massage recommendations to keep me feeling better and tension at ease. I literally haven’t felt this relaxed, un-tense and just really nice in a loooong while. Thank you Trisha G; you are a gem!! ????"

"Very poor customer service, Firstly massage therapists don't cover for the time fully paid, Secondly front desk never answered calls on time and hardly call for appointment remainders , they kept arguing that I missed my appointment and they reminded me of my appointment which absolutely not true. Have Sunday closed on their hours of operation. Tried to explain my situation and no one bats an eye . Also they charge for the whole 1 hour, and never I was having a massage for the full one hour, i hardly get 50 mins massage even after paying for the full hour The massage therapist didn't even talk a word , even though I paid full amount for no show. Seriously bizarre, I've been a member at this and never missed appointments, but somehow I forgot about one appointment and they do nothing as work around. Utterly disappointed, never will recommend any one here"

"Staff are always friendly and helpful, and I love my RMT guy Jesse! He's not only excellent at what he does but is so knowledgeable,too ! So helpful when I am suffering from a particular issue"

"Gabriel was stellar. For a first time treatment I was quite pleased. Really knows his stuff. Super nice guy."

"The whole experience was quite pleasant. Booking on line was easy. Printing and preparing forms ahead saved me time at your clinic and finally Jason K was great in terms of asking questions to understand my situation, to outlining treatment steps and wrapping everything with future recommendations. It all felt clear, concise and client-focused."

"Dr. Kadie Jeha is super thorough and knowledgeable. I wasn't left guessing what was wrong. She was clear and informative. Notice a difference already in my low back."