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"I really enjoy going to this location. The owner is very friendly. Helena, the RMT I see, is incredibly kind and provides the best massages. I always walk out feeling better and more relaxed. Mike is also fantastic, my husband sees him. Highly recommended this spot."

"Had a great massage with Mike. He really knows what he is doing, and I feel that he really helped with my muscle pain. I love the stretches he adds as well! Thanks Mike!"

"Called to book an appointment, Patricia answered, very very rude, impatiently and unprofessional employee. Asking me to hurry and again and again speak up as her laundry was going on! I mean she was supposed to book the appointment and take the info needed. How am i supposed to hurry up? Kept saying “i am very busy and i dont even have time to answer other phone calls coming in, also have to go check the laundry and for a round”. All I can say is the most she could have done rather is not answer the phone and call back politely after finishing her “busy” work! However, very disappointed!"

"Yesterday had a massage with Michael, and it was an amazing experience! Michael was incredibly knowledgeable and knew exactly how to address my hip and neck pain. I went into the session feeling sore and uncomfortable, but by the end, my pain was completely gone. The environment was clean, relaxing, and professional. I highly recommend Michael and Hand & Stone for anyone seeking relief and expert care. I’ll definitely be returning!"

"The message therapy held by Mike helped tremendously! He was very knowledgeable, and knew some of the issues that I had the moment I stepped in to the cabinet."

"I came here over a week ago and had a great experience. I was treated to a deep tissue massage by Natalie for one hour. She is very professional while also being very personal, friendly and kind. She has an amazing personality. She was also very good at her massage, she was attentive to the areas on me that needed the most work and I left feeling very relaxed. They follow all covid 19 guidelines and sanitize everything. I felt completely safe in this facility. Would go back again."

"Patricia at Hand And Stone on Avenue Road is excellent. After my facial my skin feels wonderful. I highly recommend having a facial with her."

"I had an amazing first time experience at this place! I've had massages in many spas, and I really like Hand & Stone, Avenue Rd. Upon arrival, Hoei at the reception was very polite, welcoming and professional. The whole place is very clean and organized, and there is a nice sense of peace and good vibes. Helena gave me a relaxation massage with an extra food massage I requested. She is fantastic! The massage was incredible, she made sure I was comfortable from time to time, and made my experience really good. I not only recommend, but I will also return! Thank you Helena and Hand & Stone, avenue Rd.!"

"The facility was clean, inviting, calm. Atmosphere very zen, which is what I needed. Natalie was wonderful, and was very involved in making sure I didn't need anything. I had a couple of bloody Mary's, they were fantastic. The massage and facial were extremely relaxing & good for the soul. The thing that I was so impressed is that I was able to stay to enjoy the sauna, and thermal waters for as long as I wanted!!! So I literally spent like 7 hours from beginning to end since my husband was working, I had all the time to relax. Best experience ever!!!!"

"We came for a girls day. We normally go to a spa in St. Catharine’s but saw a few post on FB for the oasis and spa. The facility was clean, calming and reasonably priced. We each booked a massage and facial. The staff were lovely. My skin feels amazing today! Best facial I have ever received. Natalie at the front desk was so kind. She guided us through the facility and even brought us our food and drinks. She continued to check on us throughout our stay without being pushy. The wine selection was perfect! We spent two hours in the oasis and 100% will come back. We enjoyed how quiet it was for the location!"

"So first off, parking is horrible for the spa. In fact, I paid more in parking (during the winter when NO ONE IS THERE, and not even valet parking) than I did for my Oasis Pass. That out of the way. The oasis was fairly priced (It means I only enjoyed the spa pools and saunas). It was clean, well maintained, and nothing was broken. I definitely walking out feeling better than I did walking in. If you deal with bad allergies like me, I highly suggest the salt sauna, I'm making this the day after and I feel great and my allergies are almost none existant. The amenities are great too. In the changing room, they have lockers that lock protecting your belongings. There is also toothbrushes, toothpaste, nail files, cotton swabs, mouthwash, combs, shower hair coverings, razors, shaving cream, and I few other things that I can't remember unfortunately. The spa area wasn't cramped, had seating, plenty of towels, even some complimentary water and I believe either tea or coffee. The staff were also kind and reassuring. Overall, great spa, bad parking areas though"

"Visited this spa last weekend and it was alright. The staff overall was very nice, but the facilities do not give “Zen” the locker rooms are tiny. Everyone is on top of each other which leaves very little privacy. The waiting rooms for massages and services are right across the locker rooms with no doors or anything so it is very loud hearing the other guests walk in and out of the locker rooms or hydrotherapy area. There is no way you can actually relax before your treatment. The three thermal pools outside are tiny. They allow 6 people per pool. There was a group of girls in there for about an hour before they left the warm pool which is probably the most popular because it’s not too hot or too cold. With the pools being so small I feel there should be a time limit especially on the weekends when it’s already so busy. By the time they left, people were rushing for their turn which I don’t blame them. The food is subpar. Across the facility they only offer lemon water, tea, and coffee. Most hydrotherapy spas that I’ve been to also offer at least fruits, nuts, etc. some places even offer a small cafe with the price you pay for their services. We ordered the beef tacos and for $32 we got two tacos and some fries…such a rip off in my opinion. Overall the experience was eh. I recommend checking out other day spas in the area."

"Great experience especially in the snow. We had a day pass - the outdoor bottoms weren’t fully we had a pick between extreme heat, medium heat, and ice cold! The inside spa was also nice with the salt sauna. It did start to get full but there is another regular sauna outside. Overall a nice warm treat after a cold day at the falls."

"Me and my partner went here over the past weekend to celebrate Valentine's day and this spa did not dissappoint! We did the 55 min couples massage and added on the thermal oasis package for an extra $35, which was totally worth it! The massages were awesome and the thermal pools we loved. There is nice indoor relaxtion area with lounge chairs and a indoor hot tub. Then on the outside deck was 3 more pools, one being 104 degrees, 94, and 50. I found the thermal experience very relaxing going from the hot/warm to the cold plunge. Yes, its cold! But once you're in over a minute or so it feels so fresh and reguvinating! There is also a indoor himalayan salt sauna and and outdoor sauna as well overlooking the pool deck. We ordered some of the drinks and food on the menu and they were good too. The place is very clean and the staff are friendly. The change rooms also have some toiletries available to freshen up such as tooth paste and brushes, gel, mouthwash, etc. Overall, we enjoyed it and it was a nice getaway. Last time I came here was over 2 years ago and I got the manis and pedis and those were awesome too. Totally recommend! Also as a side note. Valet parking is complimentary - or you can park across the street at the other Marriott hotel for free and walk 2 mins!"

"The spa itself was good, but the unprofessional behavior of one staff member ruined the experience. When we tried to pay, there was confusion about being at a different Marriott hotel. Instead of addressing the issue politely, this staff member reacted with anger, condescension, and a dismissive attitude, making us feel uncomfortable. When we entered the spa, she was supposed to give us a tour but instead spent just three seconds explaining the facilities in a dismissive tone, as if we weren’t welcome. We didn’t understand the tour, so we asked another staff member for help. Thankfully, this person, who was slightly older with dark hair, completely turned the experience around. She patiently explained the spa features, including the three pools with high, medium, and low temperatures, all while being kind and welcoming. Her professionalism and warm demeanor are the only reasons this review isn’t a one-star. The difference between these two staff members highlights how critical customer service is in creating a positive experience."

"My husband and I came here for our anniversary and it was such a great time. Despite the spa being a little small compared to other thermal journeys, you can still spend all day here. The outside pools are so clean and relaxing! The inside has another pool and Himalayan sauna to use. We did the couples package which included a massage and facial, which were so relaxing I didn’t want them to end. The RMT knew what they were doing, and the staff was so pleasant and helpful. I’d recommend this spa to anyone dropping by the Niagara area!"

"I had such a great facial today! Radhia was amazing—she took the time to really look at my skin and figure out exactly what it needed. I loved how thoughtful and attentive she was, which made the experience even better. Highly recommend"

"I have loved my experience here. The first time I had a Hydrafacial and the second time I had a facial and microdermabrasion. I had a 'grain de milium' on one of my eyelids, and she was able to remove it in a very gentle way. Radhia really takes her time, and does a very thorough job. I am a picky person, I would definitely go back to her. The first thing that got me to go to this spa were the opening hours; Thursdays and Fridays she has late hours and having kids this is a plus."

"Went for a facial. Very clean. Very accommodating for appointment. Explained products used, was very attentive to make me comfortable. Saw results after first visit. Will go back for follow up services. Thanks for a great first experience"

"Very cozy and clean place. The owner is kind, honest and generous. The machines are professional in high quality. My body transformed by LPG and slimwave, the marks on my skin since long time gets lighter and lighter, my thigh gets tighter and better in form. The treatments stimulate the collagen. I am so surprised about the result, I will stay with her and looking forward to more good results."

"Rhadia gives the best facials, amazing results, she's really great at what she does, I recommend her to everyone!"

"I received an amazing deep facial from Ms.Radhia , i was impressed honestly because i did alot of facials before and never felt the difference but this was was a win for me … she’s professional in what she does , she takes care of the details in her work and explains everything , the place is quite and relaxing and very clean , I definitely recommend her"

"I took the slimwave program and exceeded my expectations at my 7th session so far. Also the facial treatments, for a picky person like me I was very satisfied."

"Radhia is amazing. Really a wholesome experience. I will definitely come back here."

"Massage was fine. Clean place, but it would really help if you can communicate with them. They dont speak a word of English or French."

"Excellent service. Great job. Very clean, it is one of the best places for great massage,"

"Outstanding massage, friendly staff, will return"

"Très bon massage xxx les fille son très jolie et son pratique."

"Excellent service,très bon massage,service professionnel,5 étoile."