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"Newly renovated. The experience of massage and facial were great. They do not use steam on facials but do extractions. They have complimentary juices and snacks. Each change room has a sauna and steam room, but no pool access. The biggest downside is every few minutes you hear and feel the subway as this spa is in the basement."

"Incredible service from the moment I arrived. All of the staff are so kind and professional which really elevates the experience. Great amenities all around— I basically had the place to myself which was an extra bonus. Best hot stone massage I’ve ever had with delicious treats and juice afterwards. A lovely relaxing space that is beautifully decorated and taken care of. The only downside is that being in the basement you do hear the subway when it passes through. This threw me initially but would definitely not stop me from returning. Highly recommend!"

"Stillwater Spa at Park Hyatt is an absolute gem! Everything about my experience was amazing—the staff, the amenities, and the overall atmosphere. The spa is impeccably clean, and every team member was professional, kind, and incredibly welcoming from start to finish. A special shoutout to Leela, who was so sweet and accommodating—she truly set the tone for a wonderful visit. And if you’re looking for an outstanding massage, I highly recommend Istvan. His technique is unmatched, and he made my experience even more incredible. I can’t wait to return! Thank you to the entire team for such a memorable experience."

"I was fortunate to have an appointment with RMT Samantha, and she was absolutely amazing. Not only did she provide an exceptional 90-minute deep tissue massage, but I also left feeling recharged and completely relaxed, thanks to the kindness and warmth she radiated. Having visited all the luxury spas in the city, my experience with Samantha and the front desk staff was, by far, my favorite to date. I highly recommend Samantha and Stillwater Spa, and I am looking forward to visiting again. Thank you so much, Samantha."

"Stillwater Spa offers a lovely retreat for relaxation, located in the basement of the venue. The receptionists were attentive, thoroughly explaining the facilities and procedures to ensure I was comfortable and prepared. However, the common area was quite small and busy, which felt a bit cramped. Not sure if it was a common practice, as this was my first spa experience, I found it a little strange and uncomfortable to wait for treatments in a bathrobe alongside other guests similarly attired in such a small area. That said, the treatments were outstanding. Samantha (RMT) and Harley (Esthetician) both provided exceptional care and skill. The pre-set but adjustable 18% gratuity was well-earned. Be prepared for premium pricing, but the quality of service makes it worthwhile. Thank you, Stillwater Spa, for a wonderfully relaxing afternoon!"

"I have been going to Stillwater for years before Renos. My first visit back since the updates! No hot tub or pods but the space was lovely. The waiting area rest lounge was comfortable and there are delicious desserts. The menu rotates but lucky me the caramel black sesame tarts and scones were amazing! Sloan teas and some juices are available to order and free of charge. The wet and dry sauna in the change room were great. The space is smaller but the service is still top notch and a wonderful spa experience."

"First time back to this spa after their 3 to 4 year renovation. Personally enjoyed the layout and ambiance of their pre-renovation Spa, but this one too was enjoyable, sleek, modern and a good experience. Massage was excellent. Lounge away small and cozy. Great service."

"I booked an aromatherapy experience and it was very relaxing. They also have a steam room and sauna. There's a common area where you can lounge and enjoy small bites and refreshments. They had everything from fresh juice, tea, and water. The place was clean and staff are friendly."

"This was my first time at Massage Addict! The receptionist was kind, the atmosphere was very friendly and calm. Kavita Matthews was my massage therapist and she did a great great job! She made me feel very comfortable. She did an amazing job with the massage, asked me where I was hurting and applied the right pressure. Will definitely revisit and highly recommend her for any first timers like myself!"

"Had my appointment with Brianne Bernard and she was brilliant. The receptionist was also very kind and accommodating. The massage was so good and relaxing I didn’t want it to stop. I would surely recommend this place."

"A Welcoming and Friendly Experience I’ve been visiting this place regularly, and I keep coming back for a reason! The reception is warm and inviting, and the staff are genuinely friendly and welcoming. The overall quality of the massages is good, though the experience can vary depending on the therapist. Some have excellent techniques, while others may not meet expectations, which can be a bit disappointing at times. Nonetheless, it’s a great place with a relaxing atmosphere, and I appreciate the service they provide."

"I had booked a massage appointment yesterday with Brianne and left feeling incredible! She was very attentive from the beginning (and extremely friendly!) and made sure to tailor the appointment to my areas of concern. She had applied a few unique massage techniques, particularly involving arm and chest stretches that were very relieving. I feel significantly lighter and more relaxed. I recommend booking with Brianne!"

"The name says it all, I'm addicted to Massage Addict. I have been to many of their locations, but the Bathurst & Bloor one is the one I keep coming back to. The front desk staff are always friendly, attentive and never gave me a reason not to come back. All the massage therapists I have seen provided treatments that have helped me out tremendously and they are attentive to what the issue is at the time of when I come in and genuinely care about doing their best to resolve the issue as best they can. I never had an issue with insurance getting covered and even if something did came up, the costs are well worth getting tended to properly and professionally. I have seen some negative reviews that gave a bad rating because of staff or insurance concerns and I truly believe that whoever left them must be dealing with more than just massage issues because everyone I see leaving after getting treatment are calm, relaxed and smiling. Clearly these people need more than just a massage in their life to feel better. This place has helped my physical and mental well being from where it was previously and as long as it's around I will keep coming back."

"Kavita is fantastic! She checks in just enough to make sure I am comfortable and relaxed, a d curates a super relaxing environment. Her deep tissue massages are and really attentive, and just the right amount of pressure. I see her every month and I always leave feeling super relaxed. Oh - and her head/shoulder massages are *chef's kiss*."

"Massage Addict (The Annex location) always gets 5 stars from me! Sima and Brittany at the front desk are so warm and welcoming, always going the extra mile to make your experience top notch. Whether you have questions about insurance or membership, want to inquire about different services offered at Massage Addicts, or simply just forget a hair tie for your appointment, they are always there for you with a smile on their faces! If you’re looking for a massage therapist, I highly recommend Vincent! His deep tissue massages are changing my life. He is professional, friendly, and really incredible at what he does. So thankful to have found Vincent and Massage Addict (The Annex)!"

"My husband and I have been visiting Massage Addict Toronto The Annex since 2023, and we’ve had a consistently great experience! I originally found this place through the Registered Massage Therapist's Association of Ontario (RMTAO), and I love that all their therapists are Registered Massage Therapists (RMTs)—making it easy to claim receipts with insurance. The staff is friendly and welcoming, and we’ve been seeing Kavita Matthews, who is an exceptional therapist. She is professional, knowledgeable, and always ensures a relaxing and effective treatment. If you're looking for a reliable and high-quality massage experience, I highly recommend this place!"